StudentUniverse

Booking through StudentUniverse was quick, straightforward, and saved us a good amount compared to other platforms. They verified student status easily, and the process felt tailored for young travelers. I appreciated that they bundled in a checked bag with the fare—something most airlines now charge extra for. The flight options were solid, and I liked knowing I was getting a student discount without having to jump through hoops.

I am participating in an Abroad Program and needed to buy tickets from Seattle, WA to Osaka, Japan. Mainstream tickets looked pricey and Student Universe seemed to have better pricing and lots of options. The User Interface was not as good as I hoped for. For example, more filter options would have been nice since there were so many flights to choose from. I was only able to book my assigned seats for the return flights but not departure which was strange and I couldn't get an explanation why, even after reaching out to their support desk online.

Absolute scam I should've known better. Terrible service. I accidentally booked because every other option was more expensive thinking it was my only way home. Said free cancellation within 24 hrs I'm reporting you to the bbb

While the reviews didn't seem the strongest, I was pleasantly surprised. I booked a last minute flight to Tallinn leaving in 36 hours, and received an automated message saying I will receive my flight booking information within 7 days. I anxiously called the customer service line to get this information asap as my flight was leaving in 36 hours - well before the 7 days listed. They answered right away and worked diligently with the airline and connection flight to get my information sent over in just 3-4 hours. They were fantastic and I truly appreciated the efficiency and urgency they used in this matter.

I have been a faithful student universe user for over a decade. I will never use it. I purchased both insurance and refundable flight policy, but when I went to use my refundable flight policy, I was told it wasn't a valid reason. I was attending to baby shower. There is no longer a baby shower to go to, due to horrific and unforeseen circumstances. The agent I spoke with was rude, impatient, and uncaring. She cut me off numerous times and told me to just go to another website to apply for a refund. This is unbearable and a huge blow.

I booked my flight from London to Delhi to Ahmedabad flying date 31/05/25 8:35 departure time but when I reached air India self check in I didn't find any booking in my name than I went to meet air India manager they said your booking agency (student universe) didn't issue any ticket on my name unfortunately I missed my flight and I have to pay more money for next flight it cost me more than double I will suggest you to pls don't use any services from this $#*! provider I attached my booking reference number my flight information seat numbers etc..

We are two 19 year old girls whose flights details got changed in the process of booking of which now can't stick two and they are doing nothing to help, they are leaving us stranded in another country or want to charge us $4000 each to change our flight. This company is disgraceful and completely unhelpful. Would never book through them again and wouldn't recommend to anyone.

This was an easy experience with the best fare. Had some trouble during the booking process, had to keep starting over

Didn't notice that it could take 7 days to receive confirmation and PNR. Called and help desk solved the problem immediately Thanks

I noticed when I booked that I had to cancel my flight and called urgently to do so. To my surprice yo ask me for a 185 dollar cancellation fee WTF is that?

I bought a ticket for a minor - entered in her bday to find and purchase the ticket - and I was sold a ticket for an adult. I called student universe to fix this and they said they can't change or refund my ticket. This was within 8 hours, well within the legal 24 hr time window that you must be able to return a ticket in. Despite telling them this, speaking with multiple reps, multiple phone calls, they still would not give us a refund for the ticket even though we couldn't even use it AND it was within 24 hours of purchase. This is illegal. I will never be using student universe again.

To Whom It May Concern,
AIRLINE RESERVATION CODE 38B9XO (KL)(AF)(RO)
StudentUniverse
*******296
*******@studentuniverse.com
SUN: ******* I am writing to formally express my deep dissatisfaction with the service I received from StudentUniverse regarding a recent flight booking made for my mother-in-law. I was the one who booked and paid for the ticket, including the optional travel insurance, with the understanding that it would provide flexibility in the event of changes or cancellations. However, when I attempted to change the travel date, I was informed that such a change was not allowed. Furthermore, when I tried to cancel the booking in order to rebook with another airline, I was told that cancellation was also not permitted. This experience clearly reflects deceptive business practices and a complete lack of customer service. If the person who booked and paid for the ticket has no authority to make changes, and if insurance provides no real coverage, then customers are being misled into a false sense of security. What StudentUniverse is doing amounts to corporate negligence and unethical conduct. I strongly urge others to be cautious when booking through this platform. Until there is transparency, accountability, and proper support, I will not be using StudentUniverse again, nor will I recommend it to others. I request a full investigation into this matter, and I expect to receive an explanation along with appropriate resolution.
They think they are from different country and they can get away scamming you

I had to cancel a flight booking. I had discovered that the booking I had just done was without a checked bag. It was impossible to correct my booking online, nor through the SUN site, nor the airline's. I had to call the SUN's center in UK from Greece. I explained my problem, and later in the same day, I had my cancellation via email. But my cancellation had a different reference code than the original. I replied to the mail expressing my worries, but I never got an answer.

This horrible company poor customer service. Price was only a few dollars cheaper than other travel agents