StudentUniverse

Very professional customer service. I ran into an issue while putting passenger info. They're very helpful in helping out to resolve the issue over the phone. The airline website was updated right away but somehow their website is still showing the old info. I checked with the airline customer service they said everything looks fine at their end.

I've used this website for a few times to book flights and it has been a great experience. It's easy to use the search tool and you aren't met with surprise charges at the checkout page

I've used student universe for a few years and are very reliable. I would like it if you you send receipts or itineraries attached to the confirmation emails instead of the link you have to click on. I also want to note that access to the app is temporarily down and I cannot see my trip via the app, only online.

I took advantage of the promotion and was able to book a trip out of state hassle free

I'm ultimately happy with the price I got, especially since I was able to purchase an eSIM with my plane ticket. I'm hoping that works well in-country. The price of trip insurance was also average, which is of course better than overpriced. I also like the format of the whole website. It looks clean and feels pretty easy to use. I found the various specific filters helpful in choosing the right flight for me. However, I kept getting non-specific "error" messages when I tried to view the "My Trips" tap or log into my account on the site and in the app. I also had to wait around just to get onto the site due to high traffic even after Black Friday and Cyber Monday deals were over. This was annoyingly time-consuming and didn't seem to make sense after the holiday. It was also disappointing after all that to find that no holiday deals applied to my flight.

More significant, though, was the lack of guidance on how to connect my StudentUniverse booking to the actual airline and my loyalty account with that airline. It was frustrating as a student and first-time user of this site to be in the dark. I was lucky to have an aunt who's booked flights with travel agents before to help me figure it out. Basically, you go into your StudentUniverse booking and find the reservation number. The airline's website should have a place to "Find My Trip" where you plug in that reservation number and your last name. If you have an account with that airline, just make sure you're logged in when you do this and/or be sure to attach your loyalty number or account number to the flight reservation. You should also be able to attach your Know Traveler Number (KTN) for those with TSA Pre-Check.

Finally, even though I paid a lower-than-average price, I still wonder if I could've found a better deal with all the Black Friday and Cyber Monday sales had I looked a bit harder. StudentUniverse doesn't guarantee the lowest prices or compensate customers who find the same flight for a lower price, so that's something to keep in mind: it's still worth looking for other deals before settling on a StudentUniverse flight.

Easy and nice good deal. I booked my flight through this website everytime

Good prices, but some of the UI to confirm student status is buggy