Stripe

We are a long established business operating in the B2B space. We wanted to offer customers the ability to pay online in a way that is integrated into our billing / receivables system. We signed on with Stripe. After about a month and a half (with no issues whatsoever) this company decided that we were "high risk" and abruptly terminated the relationship, telling us that they would be retaining payments in transit for 90 days to cover any possible charge backs.
Because we are B2B suppliers, our average dollar transaction is high, which is what may have concerned them, but this is something that they could easily have asked before agreeing to take us on. Also, no telephone support whatsoever. You definitely have better options.

I just want to say there is no way this company should be allowed to legally operate with all the reports online against you. I recently had a charge on my account for a website from this payment platform that has no merchandise available, is an illegal concept, and also has about the same reputation as Stripe. (Cpnguru.com) this supposed merchant doesn't even have a privacy policy that is filled out or any contact details.

My bank will be handling this on my behalf but shame on Stripe. They should have been shut down a long time ago if they allow this type of activity.

Stay away! This payment processor not only allows fraudsters - it encourages them. It will be weeks before Stripe will tell you there is a problem, long after you've dutifully handled an order so that you not only lose the entire value of the transaction and the stock fulfilling the order, but also you will be slugged with an additional fee for the transaction being declared fraudulent.

This fee would be acceptable if Stripe had made efforts to prevent such a transaction taking place originally - but their fraud detection is nonexistent. They claim they have something called 'Radar' to help fight fraud, but they can't even check a postal address in their system.

Furthermore, you can't ring them either. Don't waste valuable money with these people - they will rip you off.

Stripe will close your account for no reason other than they deem you business as being "risky". I had a customer ask for a refund so I process it and then strip immediately starts holding my payouts. Then they ask me to give more information about my business, take pictures of all my inventory, itemized invoices, etc etc. Then with no explanation decides that my clothing store is too high risk somehow and I can't get my money that's sitting in my account for the sales I made. I can't even refund payments. They are literally holding my money for 180 days, after my payouts have already been on hold for over 2 weeks. I've lost customers because of this and it has hurt my business. Please do not use stripe, it is hard enough being a small business was in these times and stripe does not support us.

There is no customer service by phone. You have to chat with a representative only after signing into your account. They are critically understaffed with chat agents because it takes three minutes in between responses. Sadly, the responses I've seen are generic robotic like with very little relevant information. And if you still want to go with them get ready to sell your soul. The KYC Act requires them audit your website, Facebook, linked in, business plan and contracts. I'm like you want my first born too? Awful. Won't be staying.

I open a account on Sept 24 2022. They said it would take seven days to clear. I got a email today and said I will not get my funds until Feb. 2 2023. It's around 15k they owe me. Don't do business them. Square also is bad news. Today's date is Oct. 5 2022.

I had been using stripe for many years without issues until recently. I have had a reserve account to cover funds if we received any charge backs. Stripe says the will use this account in that case but do that opposite. I've tried over the last few months to explain issues with them and we have reach no resolution. Supervisors don't return calls and they are still holding my money even after I stopped using them for processing. Save yourself the headaches and just stay away from this service

Terrible customer service. No ability to contact customer service via phone. Placing your money in a reserve fund for 90 days without consultation. We question the financial stability of Stripe due to these actions. Just waiting for a class action lawsuit against them. Best advice we could give - stay away. Spend your time on your business rather than on this credit card processor.

‪Be very careful of this Rob dog payment platform. They add on charge backs to steal more money from you on top of their high fees. Dont use them under any circumstances. Plenty of other better payment platforms out there. ‬

Beware! This company is horrible and stealing business owners money.I have been going back n forth fighting to get my money that they're still giving reasons that doesn't even make sense. You're not able to speak with a live representative and they communicate through emails that takes days to respond with the same generated responses. This company isn't US but using US addresses, which makes it difficult. It's horrible and They need a lawsuit. Secure your money

I have been trying for two months to get $7000 from Stripe into my bank account, due to a typo I made in them insisting on updating their security measures. Customer support is completely inadequate. I have been on support six or seven times each time from a half an hour to an hour, no one has been able to help me. I am still trying to find someone who has any knowledge of the system and what is wrong with it.

It is the worst company I have ever dealt with, highly recommend you never use this horrible platform. It was a nightmare charges an enormous amount of fees.

I have been using Stripe for 4-5 years and never had any real issues. Support has always responded within 24 hours. Payouts used to be slow in the beginning, but now they transfer into the bank in a couple of days.

The only thing that bothers me is that we get a lot of error duplicate payments by customers since Stripe changed the refund policy for their processing fees, which when we refund Stripe keeps the fees. I would really like to think that this is a coincidence.

We really need small businesses to stop using such a garbage program. It never accepts debit cards or apple pay, despite both being valid payment methods. Hidden behind well-designed UI lives true garbage and a horrible program. NEVER use this.

Stripe will not released my fund, I have asked for the fund to release to my bank account since early july, now is August, I finally talked to customer service, she told me she has no control but escalation department need to verify my website which their system already stated verified. CSR told me escalation will call me back 24 hours or she can just forward my message to a shadowy department that will not answer call instead. One month of waiting, 40 minutes of phone call and 3% fee, and this company still will not release my funding. I am looking for new payment processor because of this incident.

I do the admin for a small charity which uses Stripe for some of our membership payments.
A detailed check of our accounts for the year seems to show Stripe took money for 3 refunds which never happened.
First I spent 30 minutes on an online chat with someone who was completely clueless and finally said she needed to refer me to the team.
Now after spelling it out several times for them along with screenshots they still haven't got to grips with things and are asking for references for the refunds which didn't happen?!