StripeReviews 449

Contacted their customer service, and waited 3 hours before someone showed up. The rep is not knwoledgeable. No response to email inquiry.

Stripe recently held a $2000 customer payment that was made on September 22nd, 2023. This was my first invoice paid on the account. They originally said it would be seven days to process, then it became two months, and now it is 120 days from the time the payment was processed. This is my money, my customer's money and Stripe had no right to enact such an absurd policy. After some research and speaking with some other merchants, I am finding that the list of issues with STRIPE is continuing to grow. I have reported Stripe to the Federal Trade Commission and plan to do what I can to protect businesses and consumers from Stripe's consumer and merchant abusive policies. It appears they have gotten too big and think they can do whatever they want to people. This is America and no bank or processing company has a right to hold money hostage that belongs to the merchants and the consumer. We must stop these institutions from exercising the control of financial resources which is in fact the definition of communism.

#boycottstripe #strippedbystripe

I changed banking information and this company has yet to verify my account. Emails go unanswered and the same information has been requested several times. Still no resolution after a month which has held up my payments. Calling customer service is not an option and the wait for chat support is ridiculous. Absolutely the worst customer service I've ever had.

Don't use this company if you have a real business. I run a business of 100 employees and revenue of $250k monthly. I opened account with them and had 1 charge done for $12,200 and I get email day later saying business isn't eligible and that they will hold my funds for 120 days ‍‍. Trashy, unprofessional and crooks.

I was supposed to get paid through stripe and they refuse to answer my emails for months on end I finally contacted the better business bureau and made a report and they responded to me within 2 days today. Let me fix my bank account. They let me fix my email but now they won't even try to send my pay. So my next step is to report them again to the better business bureau and maybe they'll respond to that. This is a worthless company. They have no contact information. All you can do is email them over and over and over again and they still won't contact you. No phone number to contact them. No nothing. I don't know how any company could want to use them to pay their customers because half the time they don't get paid. If you look it up, there are hundreds of reviews talking about how horrible this company is. Then they tried to tell the better business bureau they have gotten back to me and then I just did it wrong until I sent the better business bureau proof of what I did. So to all you people out there are getting screwed over by stripe. Make a report on them maybe sooner or later they'll go out of business.

I have been trying to connect with Stripe for 2 days. The response I get are all generic emails which did not address my problem. While there is a photo of a woman apparently on the phone with Stripe, those of us at the bottom can NOT get ahold of Stripe via phone. Phone contact is simply not available. One of their emails threatened to take away their service if I didn't fill out certain information by 10/30/23 when I had ALREADY supplied this information. Beyond frustrating.

O they have my payment of total of 10.000EUR in which they said they have paid out 1 month ago but nothing recieved. Every email we i have sent them they reply we will get back as soon as possible. Its been 1 month and same reply. They wont provide proof of transfers, they wont start looking for the payment. Nothing, just as same reply to all email. I have now reported the case to European Finical services and hired a lawyer to take it to court. They are bunch of thieves trying to steal the money. And now to further prove my point. They will reply to this message with, "Please contact us at heretohelp email" and when you do, they will not reply and if they reply they will after 3 weeks with we will get back to you. Avoid this company and take them to court if you steal your money

25% revenue hold as reserve for chargebacks and refunds.
This month 1 chargeback $600
Reserve taken $7000
45 days until returned
1/3 through month - expect $21,000 hold
Worse! - they don't use that money to pay for refunds or chargebacks - they still take that from the remaining 75%!
Need 150 transactions for 1 chargeback so they keep 25% to cover a potential 0.75%
In my business at $600 per sale that is $90,000 in transactions and $22,500 held in case there is a $600 chargeback
But worse- it is a sneaky 45 day hold so that is $135,000 in transactions with a $33,000 hold fo a potential $600 chargeback.
You think maybe we have a lot of chargebacks?
Our chargeback rate has been 0.5% for 4 years with a jump to 1.7% for 2 months now dropped again.
Maybe we are in a bad industry?
Healthcare telemedicine certified nationally by legitscripts most fastidious criteria.
Maybe irregular income?
Subscription business with 4 year history
Maybe just low income?
$4m in 4 years
So surely customer support can help?
4 hours with CS in a week on an urgent matter to remove the hold- 4 agents- they are just robots " but sir you have a 1.1% chargeback rate over the past 3 months we need to collect 25% of your revenue. No phone support, only chat with polite messages promising an email from the disputes department.- get a polite email from a no-reply mailbox. It is a black hole, running on an algorithm with no humans with any idea of business. No access to a supervisor or manager.
It is big job to move our company to a new processor but we are doing it. We will have to wait 45 days for these funds to START coming back. It is not a lump sum it is 45 days from each transaction, less fees, less refunds, less disputes that occur in the meantime.
AND if there are not enough funds in your account they will hit your bank account for the balance before using the reserve for" chargebacks and refunds"
STAY CLEAR of STRIPE especially if you are a high volume subscription business in a reputable industry looking for growth. BEWARE the STRIPE TAX.

Stripe is withholding 25% of our funds but won't provide data on why they are withholding. We've had 1 chargeback in 7 years. All customer "support" does is send policy which says nothing. I believe they have the wrong company, but they won't review our account and in order for us to ditch them we would need to change our entire platform.

Avoid platforms who exclusively use Stripe.

You can't work with them without submitting to biometric scanning of your face and other invasive information. Never dealt with a professional company that requires this. I suspect their a processor for shady businesses, this would account for their crude and unprofessional manner. It seems there should be laws against their behavior. If a company wants me to pay with Stripe, that's my clue to stay away. At this point, I have declined to make purchases or work with several online sellers who use Stripe. Not worth the hassle. It's a shame, as I really wanted the products/services, but I don't trust Stripe at all.

Stripe decided that our small business was a risk after demanding financials, bank statements, first-born child. This is after we have used Square with no issues for years. Stripe arbitrarily holds 10% of all of our payments for 30 DAYS based on their arbitrary rules. This is a huge issue for any company, we ship our goods, our customers are charged and pay Stripe immediately and we have to wait 30 days. Do NOT use Stripe.

Ask about pricing 2 different person give 2 different price, spent 40 min before they give me price option. You need to work for your costumer service.

Stripe is to be avoided at all costs. They are incompetent, dishonest and unethical. They are also holding onto money far too long and inciting chargebacks / refunds that do not exist. It makes you wonder where that money is going?

They claimed our non profit was too high risk, randomly froze our accounts and started to debit unauthorized amounts from our business accounts because they decided to close out account with them.

They are pure criminals, liars and thieves. You are advised to work with any other good and competent payment processor— please save yours self the headache and choose to partner elsewhere. This is not as good company and the people are sadistic and awful in their conduct when it comes to small businesses and organizations.

Don`t use stripe. They are scammers. Waste of time. Their verification system is aweful. I hate stripe.

Non-existent customer service. Seems like they let bots do all their work. My business was shut down because apparently "They have identified payments that don't appear to have authorized by the customer" Isn't that the point of their fraud detection system to prevent that? Doesn't "challenge-flows" exist to make sure the one making the transaction is the owner? Why is the business' responsibility if a fraudulent payment goes through? I'm not the payment processor. You guys are. I only had little less than 100 transactions and no chargebacks whatsoever and they closed my account and refunded all my customers.

There is no way to contact someone directly. You have to write an email, wait and hope for a response. The Wag! App which is connected to Stripe is not allowing me to update my payment information in order for me to get paid. This is horrible and not effective at all! I hate Stripe! Give me my money!

So I had a little problem. Refunds were being sent back to customers. So I contacted stripe and they gave me a few security issues to take care of. Done. After all that, still wasent fixed. I sent another email. Cause you can't talk to anyone on the phone! They returned my email saying they can't support my company/business. Cause it was high risk! High risk? I sell T-shirt's… my own personalized legal tshirts. All original designs of my own. They dropped me like a hot rock instead of making this work. Dont use stripe. Nobody to talk to Incase there is a problem. And seems like they don't know how to fix problems.

Costomer servise sucks, its so inconsistent with when it will release your hard earned money. Theres NO customer service number! And turno forces me to use it with absolutely no other option.