Stradivarius

Firstly this shop in Thessaloniki, Greece at least where I live is fat phobic. You could find anything you wanted in small and extra small but you couldn't even find one large. I tried an off the shoulder top in size medium but it didn't fit me well so I asked the sales woman if the had it in the warehouse in the size that I wanted. They told me the have one piece and to wait 15 minutes for them to find it. As the time went on I waited for 45 minutes but they kept telling me to wait. At the end, they never found the top.

I bought a beautiful oversized shirt from this brand! It was my first time buying with them and I'm impressed! It's super lightweight so perfect for summer and the edginess of the multi-coloured splashes is a nice touch! Great value for £17.99 too!

I received an email that one item in my order was cancelled and the rest were processed. When I reach out to customer service for an update on my order, I find out that 10 items in my order are out of stock but my card's been charged. Customer service sent the same messages more than 3 times when I asked for updates and answers. Then I also find out that the order which I needed by a certain date wouldn't come until at least a week after the "guaranteed delivery date stated in the app and by email."

I would never order from this company again. I place an order with Zara every few weeks and never run into this issue. My stuff with Zara ships next day or two and it's here in beautiful condition. Stradivarius is not a reliable or good company to order from and I'm deleting the app off my phone now so I never look at their stuff again.

I bought a jumper which looked scruffy in a few days with the wool bobbling and piling. I live 100 miles from a store and asked to return it by post. This was refused. I explained it was too far to travel and was told to contact customer service. They told me to email them with photos. After two weeks I had no reply. I resent the email stating that I would go to trading standards if they failed to reply. I then got a standard reply telling me to return it to store!. Poor service, no customer care.

Awful worst customer service ever! They speak like robots. They doesn't try to help at all. I bought a cloth in their store and tried to return it in a week, they declined it and said that I can return it just in three days! I contacted them online and they said that I can return in 30 days, I sent them the receipt around 5 times and asked them several times, they said that I need go to the store and refund. And in the store they declined it again. I emailed them again and asked to check the bill (there it says return in 3 days) and they said that I can't return it. AWFUL SERVICE! And three days for return!

If i can give it Zero i would, Yas mall Abu dhabi branch have very poor customer service very arrogant and not willing to help or assist i bought a perfume walked out of the store for few minutes and came back to exchange it, I didn't even open it, the guy was very rude and asked us to leave the counter, all of the assistance persons we not assisting, i think this is the shop's culture.

I've bought items online, more than one month after, my items was still in transit. I sent an email about my items and they just cancel my shopping. Shame!

I'm waiting for a refund from 2 November! The item are taken but the money is not returned. Be careful

I love everything I've ordered from their brand. Great quality, good fit and the prices are great too!