NBA Store

I bought an NBA shirt on the weekend, and paid extra money for it to be delivered on the weekend and when i reviewed my order it was expected to get delivered on Wednesday, i'm fine with that, but, when Thursday came and they said that we need information about your apartment and address and all that stuff, which i provided to the person who called me. Later when i came back from work i didn't receive anything, so i called them back asking about my shipment, they said it wasn't delivered, and then explicitly saying that it was my problem for not providing the address, and it wasn't their problem, i told the person who called me, if you see something wrong, just call me and ask for the question, she said it was my fault... such a bad experience...

This is the worst online experience I've ever had. They charged me more than the cart price, took off a coupon, defaulted to expedited shipping that I did not want and then on my return they aren't even going to refund the shipping cost (that I did not want). And get this - the expedited shipping came later than they said it would! Not only will I never order from the nba store again, I will make a point to spread the word to others that it is an incredibly bad experience.

They want $9.99 to return and item! AND they don't do exchanges for size so if you need another size you need to return the item which costs you $9.99 more and you have to pay the shipping when ordering the new item which in this case is $4.99). (Hmmm $4.99 to ship it to me and $9.99 to ship it back?) Then on top of that they will not honor the original price it was bought at. I purchased an item before Christmas with a coupon code and they will not honor that price for the new (exchanged) item. So to do an "exchange" I have to pay $9.99+$4.99+$18.97 an extra $33.92 to get THE SAME EXACT ITEM!

I should have read reviews before ordering from these clowns. The raptors won there first nba championship game. I order a hoodie that was in stock that was in small. I get an email saying that there was a delay on my order. I called today they said this item is out of stock. How can an item be out of stock when I ordered it and it was in stock? It makes no sense! Got a refund. Never order from these idiots! They don't know There own stock!

My son purchased me a sweater for Christmas in November. It didnt arrive until 2 days before xmas. When my husband called asking where it was he was told the sweater was out of stock even tho it didnt say so online. When it arrived the black sweater was very faded like it had been washed before. It was also extremely small. We returned it but because we are in Canada they would not send us a return label and we had to pay to return it ($14). A couple weeks after returning it we still did not get a refund we called and they said they would refund it but it will take 7 business days until we get the refund back.

Went on line to buy 2 custom Bulls Jersey's, hat and sandels, the lady told me that i payed for 3 Jersey's and that i ordered them in all Medium sizes, and witch i had ordered 2 different sizes in a M and XL. Mean while the lady on the phone was rude and cruel. She told me that i had to wait for them to ship to me and they will donate them to charity and thats it, so im stuck paying for 3 Jersey's and i only thought i bought 2 jerseys. You guys make enough money, stop stealing money from the less fortunate.

Zero rating. These people are horrible.
Ordered a t-shirt as a special surprise for my son's 14th birthday in plenty of time - we live in New Zealand. The birthday came and went. Put it down to COVID to start with then after 2mths I tried using on-line contact with no response so I emailed the customer service. Very poor response claiming the site said there would be a delay due to waiting for stock from supplier - this was NOT on the site when I placed the order. After pushing for an arrival date they advised me mid Sept - this is 4mths later! Still no sign of the t-shirt. I've asked for a refund but I'm not holding my breath.

I ordered 2 mugs off of this site for $30.2 months later the 76ers logo falls off of one of them. These mugs without the logo would otherwise cost 25 cents. I messaged their customer service about this and they told me to wait 2-3 days. I wait 4-5 days and get no answer. I message them again and it's the same thing, I wait a week and again nobody gets back to me. I message them a third time and they now tell me that the 90 day policy for returns has passed! They made me wait out the time for their policy to expire... ridiculous, I am never going to buy anything from them again.

I ordered a customized jersey and 1 minute later I realized I ordered a wrong size. I called the customer service 3 times and everytime got stuck on the line over 10 minutes and nobody picked up the phone. I called when they had bank holidays (day after my order) and twice the day after - morning and afternoon.

In addition I wrote them 2 mails (first) less then 10 minutes straight after the order (sunday).

Then I managed to reach customer service line under different number which was not able to give me any information about orders starting with digit 1. Only orders starting with 9. I sent them 2 mails with my order details as well and they promissed me to reach the correct department and solve this (still the first day after your bank holiday).

Few days later they wrote me that my jersey (the incorrect one) was successfully sent to my address.

When I described them (again) my situation they told me it is my fault and they wont pay me my money back. I strongly do not recommend.

I placed am order on Nov 25. It says it's still in processing but also says expected delivery is Dec 14th. Today is Dec 16th. Nothing! I will never order here again. Use a more reputable site! If I ever get my order, I will review the actual merchandise

I'm sorry but when you pay a tee-shirt 100€... The MINIMUM is to deliver it in a box! I was chock that it was just in a poo transparent plastic bag.

Now I get to find a beautiful box so it doesn't looks like a $#*!y present

I ordered a pair of shoes for my son on October 26th and paid for three day shipping. My card was charged, I got an email confirmation, and I received a tracking number when they were shipped October 27th. The tracking said the estimated delivery was November 1st. Then it was delayed until the 4th. On Nov 4th it updated to "out for delivery." Never got the shoes. I emailed the delivery service, Lasership, and the response was sorry for the delay they are working on it. Still didn't have them as of November 7th so I emailed again and got the same response. Today is Nov 8th and I call NBA Store only to find out the shoes never shipped because they were out of stock! What the heck?! I am supposed to be getting a refund(I better be!) but I am curious what package was supposedly being tracked and why they charged my card and confirmed shipping if they were never sent?!

They suck. I got a phx suns jersey from them that was terrible quality. And when i ordered a houstin rockets shirt they cancelled the order for no reason and never got a refund. NBA FANS BEWARE. Go to mitchell and ness to get good stuff.

Shakira provided me with excellent customer service! She made sure that my package arrived on time. I will definitely be a repeat customer.

-Andre Johnson

This has been such a horrible experience. First before I place my order and it says its going to be max 7-10 business days. Great so I order it because I need it for a gift and after I've paid it gives me a completely different time frame. When I spoke to customer service the lady was absolutely useless and pretty much told me there wasn't anything that could be done. Today I received 1 of 2 items and it's freaking WRONG! NOT EVEN THE SAME TEAM! Needless to say there's nothing they can do but send the right one to me and it will get here when it does... Probably after the date I need it. I do not reccomend buying anything from their website at all!

I will simply never ever ever buy any NBA merchandise again. Bought a Klay Thompson jersey Nov 17th 2020 at 8:01PM EST. Less than 24 hours after this, Klay Thompson tore his Achilles and it was announced he would be out for the season. Contacted NBA store about this asking for a refund, and they said I was subject to the partial refund policy. Absolute insanity, these people are first class morons writing their policy and I am 23 years old - I will literally never support the NBA with my earnings from my bank job/investments/businesses owned and will spread the word throughout my vast & growing network of people. It's unacceptable to treat people like this even if there wasn't a global pandemic. Disappointed and disgusted with this horrendous brand known as the NBA. Done watching the sport.