StoneberryReviews 146

So I had seven packages that was supposed to be delivered today one didn't even get on the truck and the shipping company is now saying heck with it it's FedEx and now saying will be delivered tomorrow problem is I actually had to have somebody at my house to sign for the package because the cost I'm not going to just say set it on the porch especially since the six other packages were delivered to the wrong address. I called the company up that sold me the goods took me almost 30 minutes before I finally got to talk to somebody that would listen you need to say it was horrible after I was done she finally said let me give you some information so I can pull up your file after I started with what can I give you so you can pull up my account they don't care, don't go to stoneberry unless you absolutely need to.

I have been ordering from Stoneberry for about 5 years thinking that they were reporting my prompt payments to the credit bureau I needed help raising my credit come to find out it has never been reported to the credit bureau so ordering from them was a waste of my time.

I purchased a smart watch for Christmas once received I decided i wanted a different band. Upon calling CS I was told "what did I expect them to memorize everything about each product." I responded with no as a long term customer I was looking for assistance and if the CSR couldn't help me maybe I could transferred to someone who could. I was spoken to harshly rudely by Al. I then asked to be transferred to a supervisor which was kind and attempted to assist but was no help unfortunately. I received call today from Supervisor to notify me she found more information but none that was beneficial. I was requesting the millimeter of band. Which no one had nor did it state anywhere on the paperwork or on the manufactures site. I even attempted to google search for hours to gather information. No luck. I adamantly refuse to be a loyal customer any longer. I will take my money elsewhere as I DO NOT DESERVE TO BE TREATED POORLY! After 10+ years they lost me as a customer.

I spoke to a representative today about a purchase I made in April 2024, I explained to her what the issue was and she informed me that I had to pay for shipping to ship it back, she was very rude, no understanding of what I was saying, I asked her for the address to where I would be shipping this item back, she started giving me the address and then she said Chippewa, she started spelling it, I said no need I got it, she proceed to say oh you must have it pulled up, now how can I have it pulled up if I don't know where to ship it, I was outraged of her insult toward me as to imply I can't spell, I will never deal with this company and I will not tell any of my friends or family to deal with this company. This person I spoke with was ridiculous and un knowledgeable, no kind of understanding at all, if I could give less than one star I would.

I purchased a massager last year. I need this for a circulation problem. I had to contact there customer service after it broke. They told me that it was past the return date. This was true and my fault.I decided to buy another because I really need it. When making the purchase I kept in mind their return policy. I received this in October 23 and again it just broke in December 23. When I contacted their customer service they spoke to me like I was crazy. They told me this was past there return policy date. They have a habit of putting you on hold to check with a supervisor. They told me they would give me a $40.00credit on the $140.00 I owe. This for a broke product. Hell will freeze over before I pay this or ever buy again. I'm a real person in Dallas,Tx. Geri

I bought a watch that said it would be compatible for an iPhone and it is not. Now after having to pay for shipping to me I have to pay for shipping again. This will be almost the whole cost of the watch. This was a gift for my 9 yr old daughter. This is very disappointing and when the credit is credited back we will have our email removed from them and never order again

Approval for 500$ credit but still cant buy anything! This place is a joke! Dont buy! I try t order 2 diffent time and they cancel both times!

If I could give no stars I would.I ordered a christmas tree from them.It came in 3 pieces.the top part of tree where you put the metal into the hole was defective( broken off). I called customer service and was told can't help me as I need to speak to a supervisor and no supervisor works on weekends.I then try to get an online chat rep and the chatbot says same thing no one available and for me to call back on Monday.Totally poor service.Its Saturday and I am in the middle of decorating my home and now have to go buy another tree else where so I can finish.DO NOT BUY from this company.They sell overpriced defective products.Should have read their reviews before I ordered

Stone Berry has stupid person own there staff.I tried to pay my girlfriend bill.they said I got to get permission.she is very stupid.you paying bill.not ordering nothing.I like to pay Karens bill.the stupid woman said they have to get permission from karen to pay her bill.I am not ordering anything from them.I am paying her bill.she had a stroke.

This company has no empathy if you loose your job, they will give you the run around and never assist you with any credit protection services. They will make excuses after excuse and tell you that their credit protection program is either not available in your state or too new and they basically don't know how to use it.
If you don't want to screw up your credit, stay away from them.

Stoneberry catalog has horrible customer service! When you call it always says high call volume! You will wait on hold for over 30 minutes and get transferred multiple times! The second problem, they say you are pre approved and then they ask for the complete payment upfront. I have already had credit with this catalog company in the past, paid on time and paid my balance paid off! I do not have bad credit! I should not have to pay the full balance up front! What a scam! Good riddance! Because the their merchandise is WAY OVERPRICED and NOT GOOD quality!

I placed a order on July 28 for a 3 piece table set. It is now the 9 the of August and not received it. I spoke to a supervisor about it. She said she would send a email to the supplier. She said call back the next day. I did and she said they have not received anything back from them yet. This has been going on now for 3 days and still nothing. This is so unacceptable to have to have this much frustration out of this. Tried to see if they could give me the number to corporate office and she gave me this number to call said it was the switchboard operator. I called and the lady asked how may she help me and I told her the situation and she said she work switch me to customer service. I told her that's who I just talked to. I don't know what type of game you all are trying to play here but it's very uncalled for. I've already talked to my attorney about it and he told me to let him know and he will investigate it for me. It's ashame that a customer has to go to these measures to get something done. Ive been with you guys for 3 years and never had this problem. Well I will never buy another thing from you guys again. You lost a good customer here

I have made three purchases from them and liked two of them REALLY well. The other, not so much (which is why I'm giving 4 instead of 5 stars).

Here's what I learned, though: when shopping on this site, buy a name brand, not something that's an "off" brand. Returns are not free, and for what I paid for shipping on the pair of "off" brand shoes I didn't like -- well, it just wasn't worth returning them. I figured it was a bit like flushing my money down the toilet (I may never wear these shoes as they just look kinda cheap and weird), but lesson learned.

The other two items -- a pair of Birkenstocks and a set of Pfaltzgraff dishes -- were GREAT. Excellent quality, arrived quickly, no issues whatsoever. And yes, these items are overpriced compared to what you'd pay at another retailer (like Amazon), but for those of us who are rebuilding our credit, it's a great way to be able to have a high-quality item that you can make payments on over time.

I also must note that two mugs were chipped in the set of dishes I ordered, and customer service was both prompt and courteous -- and they got new mugs shipped out to me very quickly from the manufacturer. I was 100% happy with my experience and did not find them even slightly rude. On the contrary, I felt like a valued customer.

Overall a very positive experience!

Don't order from Stoneberry company they do not do free retruns for there customers.
You pay out your own pocket. They were a very Rude company.

I ordered one light weight curling iron from FilthAnd Glam on a buy now pay later credit plan.It arrived late and was no longer needed,so I returned the item in its original packaging.
A week later I was billed $59.00 shipping fee which I felt was an unfair charge for such a light weight item. I later received anothet bogus fee for $85.00 on the late charges. This is an unfair charge. I have kept all my invoices and my return confirmation.They are a money scam and I'll never trust any BuyNowPayLater companies again!

They denied my ider because they ant a hard, physical copy, of my lease agreement and it can only be provided via us mail, not through any kind of secured document uploader. It should be against the law, if it's not already, for them to request a copy of my lease agreement. And they had 2 accounts in my name and I only made 1 and they didn't do anything about the other fraudulent one.

Bought a $70 indoor fountain. Complete junk, has a huge Black power cord that comes off the side so you cannot hide it. Looks awful. Makes a lot of noise. Real waste of money. Stoneberry tries to pass itself off as having such top quality merchandise but it's just China junk.

Beware of this company. They have horrible merchandise and poor customer service. Items are way overpriced and the item I bought almost started a fire in my kitchen

They keep leaving voice-mail every week with a prerecorded message. They have 100's of phone numbers they use so you have to keep blocking everyone. Annoying sob's!