StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I did not have a problem finding the item I was looking for and the shipping came within a reasonable time period, never an issue when I use stockX
Amazing experience and product! My Xbox was verified and sent to me at lightning speed!
Got them and they're great thanks! Easy and quick experience and would definitely buy from here again!
Was a fantastic verification and delivery time and quality product
First time using and it was easy. Good communication. Great quality.
Delivery came fast and as expected, everything perfect…great experience
So far i have had excellent experience, good delivery service and good stockx service
I read some reviews about packages getting lost etc but i still did it because i sell with stockx. Only thing i can say is that everything went perfect. The shoe is brand new, box brand new everything a week before the planned delivery time
Shoes came in good amount of time nice design new and definitely gonna be ordering again super excited about wearing these definitely upgraded these are sick
Received my Nike air max zephyrs. They were legit and right size but damaged the air bubble in the sole of the left shoe was popped. So I reached out to see what my options are as far as exchange because I want the shoes even tho they have the same shoe same size on the site for sale I was told that I would have to be refunded which only the leaves the option of rebuying at a higher price so I ordered from flightclub. Still waiting on instructions to return the shoes for my refund. Terrible experience first time buying from them may be my last I've never had issues with flight club and I've used them for years.
Fast Delivery! The product was just as you see it on line no flaws. I ordered Balenciagas which runs true to size. They look wide when you put them on though but they're nice looking sneakers. I Recommend anyway to buy them. They are a good catch!
Got my ps5 within a week of ordering, very quick as I'm in UK & order came from USA. Would definitely order again from stockx.
Amazing. Arrived on time had exactly what I was looking for.
Purchase request and arrival of sneakers took a total of 5 days. Expensive additional fee's, but fast delivery. Satisfied...
Exactly what I bought looks good on my foot and arrived in a good time
My first purchased and i'm very satisfied with the service. Fast shipping, received the item within 5 days. Item well package. Overall, very good. Recommeded.
Great communication and great service, was able to order my sneakers with no problem very fast delivery.
Great purchase thank you, nike volt. Quick easy process
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hi Darian, We are very sorry to hear that your item was received with damage. StockX is not a marketplace and not a store, we do not accept any returns, or exchanges However, we would love to see what other option we can offer you. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and We will be happy to look further into this