StockX

I was attempting to sell some shoes on StockX. Shipped the package using their label and instructions. Never received an update but they took 50.00 out of my account. So when I inquired about it they told me that the shoes were missing from the box and only the invoice was provided. Which means someone stole the shoes at their warehouse or at the UPS warehouse. You would assume they would have some type of insurance for this when it happens. But NO! I'm out of 400.00 but it's a lesson learned. I will never buy or sell on this site ever again!

Hi,
I've had two major issues with StockX, one being the product ID doesn't match the shoe. I couldn't get anyone on the phone or a reply in an email. Very difficult to find a live person… I was trying to purchase a woman's shoe, the shoe size was womens but the product ID was for the male shoe. As you can imagine, a males shoe size would not fit.
Also, I've made two other purchases that were ultimately refunded (at the "buy now" price) after the seller never shipped! Why is this site so inconsistent? It's very bizarre and I no longer take anything on this site seriously.

Spilling D.
Answer written December 01,2019
Not only do they pass fake sneakers but the pass used and wrong sizes. The leads steal accessories and order personal items for themselves instead of ordering what is actually needed. They over work people and sabotage each other. They don't care about their employees and lie and do everything possible to get people fired if they don't like them. Worst company ever there is no structure no loyalty and the leads in the company are thieves.

I recently ordered the albino foamposites from StockX. After receiving them and trying them on I found out that they're fake. They look authentic however the cut is poor. In 33 years of living I've never had a tightly laced shoe slide off my feet when wearing them. I contacted StockX about the issue and they replied"this is a manufacturing defect" and "to resale these fake foamposites on StockX."?!?!?! Where is the integrity? I will never use there services again or refer them to anyone!

This site is a farce with inflated numbers and no rules on how that inflation happens. Don't compare yourself to the stock market with no governing body. I witnessed several times. From a friend of mine and myself that they change numbers based on nothing and allow the sellers to make fake bids. Driving the price of items through the roof. Customer service is trash you would hope for more with a company holding onto top shelf items.

I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.

Worst company ever. They stole our shoes. We have a receipt from our shoes bought from nike. Listed them for sale on stock x. They got marked as having a manufacturer defect and denied. They printed the label but never dropped them off at fedex to return them to us. Then tried to say fedex lost them. And offered us 10% of the value because they were damaged. Sounds to me like an employee stole them. Dont waste your time with this garbage company

I have been a loyal client for many years but my last shipment got in trouble.
Package showed as delivered but never arrived and UPS could not locate it.
My birthday present for my friend is thus not going to be there.

The shoes we purchased were dry rotted. They looked great, but with first wear the plastic disintegrated. We tried to complete a return, online. I followed the instruction exactly and it continuously gave me an error. My husband read the directions and then tried to complete the return, but received the same error when uploading the pictures. There was no other contact information available. To say I was disappointed would be an understatement. There should always be a way to reach customer service. This has resulted in a loss of my business.

Bought a pair of shoes that seem to be about 2 sizes smaller than what it should be. I have owned several similar pairs of the same brand purchased from Nike and never had a problem. Problem is, the don't allow returns!

I am about to be on my 5th day on waiting on them to authenticate. The seller next day my item been collecting dust at stock ever since then. Their customer service does nothing but give you the run around.

Once again I am dealing with shipping issues and seems like either UPS or Stockx employees are stealing shoes. I sold a pair of shoes and sent it for authentication it arrived there on Monday the 20th. For over a day I didn't hear from them then they emailed me saying I sent an empty box. I have proof of delivery with the weight documented at the ups store and they are just ignoring my emails now. I have sold 17 shoes on this app and this will be the last time. Also if you do ship anything make sure you don't lose your drop off receipt or stockx will just steal from you.

Stockx.com is trash! Their customer service is non existent. The company has a policy in place that makes them un responsible if your package is lost by their carrier/shipper of choice. Then they refused to file a claim on my behalf so at least an investigation can happen by the carrier. I never received the item I ordered, I paid for it, stockx.com got paid and their carrier, FedEx lost my item and stockx.com refuses to file a claim. Then stockx.com is going to end their chat with, we hope for continued business - are you serious? This company is joke, plus I just found out they're sell fakes! My friend brought fakes from China and everything came with a stockx verification tag.

Sold a pair on 10/1/22. Shipped to you and you didn't verify them, which was odd cause I bought them from Nike but when I reached out asking why they failed, you emailed me saying you made a mistake and would want me to ship back to you and then I would receive my payout. Well it's 2023 and I have no money or shoe's. Just sitting here waiting for some communication from them instead of me reaching out every month since October.

100% authentic huh? First time I've ever used StockX I received a pair of so called authentic Jordan 4. Upon really inspecting them (a friend told me StockX is known selling fakes) i noticed right away the tag on the inside is different from any authentic ones. Also noticed the air bubble was way different than the real ones. So mad that these guys supposedly inspect them, but if they did they would notice the tag right off the bat. Stay far away!

I ordered shoes well over a month ago and they have been en route to stock x for over 3 weeks and no one will answer me emails or anything! For a multi million dollar company they sure like to f&$k people over and have no interest in returning any emails! I will never do business with this site ever again! Stay away! I have contacted the better business b, and will make a huge deal out of the lack of professionalism and utter careless ness for their customers!

A mysterious $350 charge showed up from Stockx. No idea how. So I disputed the charge, successfully, with my financial institution. So Stockx freezes my account. No warning, no explanation as to why. I didn't even know it was blocked until I tried to make a purchase. When I asked, they said disputing charges with a financial institution violates their terms or service. Well, those are some pretty anti-consumer terms of service. In fact, terms like that should be (are?) illegal. No thanks. I'm done with Stockx.