StockX has a rating of 3.3 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StockX most frequently mention fast delivery, perfect condition, and great experience. StockX ranks 8th among Shoes sites.
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Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!
So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.
So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.
Products used:
Shoes.
Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!
"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."
Products used:
Shoes
Hi Marats,
We are sorry that you had a negative purchasing experience with us, and we would like to provide more insight into the resolution to your case. StockX requires customers to reach out to us before removing the StockX verification hangtag or wearing their item in order for us to review it for return eligiblity. This is highlighted in our FAQ article about Buyer Promise requests: https://stockx.com/help/articles/What-is-The-StockX-Buyer-Promise
After further reviewing your information, we found that you ordered the Jordan Mars 270 White Fire Red sneakers. This pair of shoes is from 2019 which means they are 5 years old. We ask customers to be careful when wearing shoes that are 5+ years old as there will be structural decomposition with aging for older items. You can find that information in FAQ article regarding returns: https://stockx.com/help/articles/What-is-the-StockX-Return-Policy
We understand this outcome is less than ideal, but we appreciate your understanding, Marats. Thank you.
I am really enjoying my experience with this website! I get great quality clothes at incredible prices, and many of the clothes are one of a kind pieces that would be almost impossible to find anywhere else. I would definitely check here first if you see similar items elsewhere on the internet at a much higher price... just saying.;-)
This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells.
The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me
Products used:
Jordan 1 retro palomino
We are disheartened to learn that you have had difficulties with the verification on 3 of your latest sales of items that were purchased from StockX. We always urge you to leave your StockX verified tag attached to your item and if for any reason the item has failed verification you may reach out to StockX Customer Service to contest your verification results. We look forward to hearing from you to properly assist you with your concerns.
I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.
Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.
Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob
Tip for consumers:
There should be an option to set up your profile in your location and be able to set the size of the shoes in your region, and it then converts sizing to whatever it is in the potential buyers location. No more problems with sizing being incorrect. I'm convinced it's purely like this so stock X can charge penalty fees. And 15% penalty on a high value item is scandalous
Products used:
Sneakers
Hello Chris, we apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues and help us improve our services.
Please get in touch with us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX Customer Service
For Christmas I bought Nike Jordon 1's for my son. The purchase on Stockx cost $127.
My son in his excitement on Christmas Day took the tag off and wore them to his friend's house to show them off.
My son came back an hour later and pointed out that the shoes were counterfeit. And indeed they were. I did not ever think shoes could be counterfeit but these clearly were right down to the Nike check symbol cheaply attached to the side of the shoes.
I immediately contacted Stockx and Stockx told me because the tag was taken off and the shoes worn, they were mine, no return.
What? Were they planning to resale these shoes? I tried for weeks to get them to accept a return and even sent the shoes back so they could see for themselves how cheaply these shoes were made and how they were clearly not Nikes.
No go. My problem I was told. And my loss of $127.
It was my one and only Christmas present to my son. My son cried for a week. Horrific experience. You would have to be nuts to buy from this company considering how heartless and cold they are to the customer and how their bottom line is more important than humanity or compassion. And on to do this to my family on Christmas.
Products used:
Shoes
Hi Douglas,
We are so sorry to hear about the negative experience that you and your son experienced with your purchase. Unfortunately, we have a policy that prevents us from reviewing an item after the hangtag has been removed from the item and/or the item has been worn. This is highlighted in our Buyer Promise FAQ article here: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
We wish there were more we could have done to assist you, but we appreciate your understanding. Thank you.
I'm very upset with this company I spent $750 on their site for a bid and it got sold and cancelled on my end to another buyer, it's been now 10 business days and I have never received a refund. My bank says they don't have it. I keep asking them! They said there is nothing processing. Beware of this shady company. Emails are dodgy and customer service has NO pone number.
Tip for consumers:
I STILL HAVENT RECEIVED MY REFUND
Hey Julie, we are sorry to hear your purchase attempt didn't go as smoothly as anticipated and you haven't received a refund. After review, we don't see any communication with our StockX support team.
Placing a Bid will allow you to set how much you'd like to pay for an item, from a minimum of $15. If you have the highest bid price for an item on the site, it will be up to a Seller to determine if they are interested in meeting you at your offer.
Buy Now immediately purchases your item from the Seller with the lowest Ask—if you like the current price of an item with respect to the size you’re trying to purchase, this is the easiest way to lock in with a Seller and make sure it doesn't slip through your fingers.
As you have mentioned you were charged could you provide us with a screenshot of the charge made on your statement? Please be sure to include the date, time, and amount charged!
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
My first purchased and i'm very satisfied with the service. Fast shipping, received the item within 5 days. Item well package. Overall, very good. Recommeded.
I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT!
They fell apart completely after 2nd use!
Stock X refuse to refund me!
This is within the 10 day return policy as well!
The photos are very clear that the product is not authentic
Even the shoe color has rubed off!
I will NEVER EVER buy from them again!
Tip for consumers:
They lack of care for their customers
Products used:
Shoes
Thank you for your feedback and review. We have located your case with StockX Customer service and will re-review your inquiry and concerns. You can expect a follow-up to the email on file in the next business day. We look forward to resolving this for you.
The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company.
Tip for consumers:
Stay away from StockX
Products used:
I got sneakers but they are basically garbage!
I ordered nike dunk low next nature white and black panda.
And I ended up getting the nike dunk retro back and white.
StockX didn't even try to assist me to fix my problem they encourage me to try and resale them on there website.
Referred me to there return policy and gave me a discount code on the next purchase as compensation for receiving the wrong Item.
Tip for consumers:
There not a number you can call if you have a problem.
Products used:
Nike pandas
We are disheartened to learn that you may have received anything other than what you have purchased. We do urge you to complete the Buyer Promise Form. If you have already completed the form and still have questions and reside in the US, you can request a phone call from the StockX help page. We look forward to hearing from you.
The service was excellent. The trainers arrived a week earlier than was initially stated, which was great. I wouldn't hesitate to use Stock X again.
Amazing first experience with StockX here. Timeline was quick and the packaging was first class. Most of all we love our Bearbrick!
I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.
Products used:
Shoes
Hey M, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
The ordering and payment process was quick and easy. The tracking information was valuable and I received the item a day early. The fridge was a Christmas gift for my son. The fridge works great with no issues.
Friend referred me
My son needed a fridge
I ordered a pair of Jordan 4 Thunder from StockX. I never wore them. I decided to sell. The shoe on StockX it didn't pass its own verification inspection. The only visible marker is from how
The shoe was packaged. So now I will be charged a fee.
Hi Niles, we are sorry to hear that your item failed our verification process. If you have any concerns about the reason for your verification failure then you are more than welcome to reach out to us at stockx.com/contact for further review. Thank you.
EVERYTIME my item goes to the NEW JERSEY HUB IT GETS EITHER CANCELLED OR LOST. I HAD to buy the item twice now because the New Jersey Hub seem to have serious issues. The seller does their part in shipping the item but New Jersey is to backed up. I've been buying only to get a cancelation that they lost the item in the warehouse for a month now.
Hey Philip, we sincerely apologize for the delays we have been experiencing. It is our goal to complete verification within 1-2 business days, though that may be subject to delays depending on volume. We definitely want to make this right; if you have had more than 1 cancellation for the same item, please contact us at stockx.com/contact so we can provide a resolution for you. It is never our intent to upset you or create a negative contact experience.
I used StockX to find 3 rare funko pop vinyls and am happy that I found them on this site. I was sceptical at the start but they are way more trustworthy than eBay. Bidding is nerve racking but I got pretty fair prices for my items. The delivery was quick and I'm happy that items are checked before they sent to me. I will definitely use them again
It was between StockX or eBay and I got scammed so many times on eBay I vowed to never use them again so I decided to try StockX.
Quick fast and great shipping notifications. As a customer I was constantly updated as to where the order was. Great experience.
Please note that if ANYTHING goes wrong with your order, this is a company that is designed to dodge all responsibility and has ZERO customer support. After trying for an entire day to get a response from chat, email or call back, I received an email asking to rate someone named Tina who allegedly responded to me. No one - named Tina or otherwise, responded to me. There are other reputable sellers out there - I've ordered from StockX before, and this is my first issue and am extremely frustrated by the lack of support. What are the ridiculous surcharges being used for?
Products used:
I ordered shoes, but have not arrived
Hello K, we are very sorry about the inconvenience this has caused.While response times are longer than normal we can ensure you that our support team is not ignoring customer concerns and are working as efficiently as possible to answer all concerns and process all orders. If you have any questions or concerns please reach out to support@stockx.com/contact we are always happy to help.We thank you for your understanding and patience in this manner.
DO NOT TRUST THIS COMPANY! Read BBB reviews first. Trash company. They damaged my shoes cancelled my order and sent back to me!This company does not even deserve one star. I have contacted them 4 times through their " call me back" process. They will not call me. They only send emails saying that they cannot help me. Fraud company, do not trust them. Now I'm out $150 and can't resale. I sent brand new shoes in perfect condition. They damaged them, cancelled my order and sent back to me. Now they refuse to call me, just keep sending me emails saying they can't help me further.
Tip for consumers:
This company is a fraud
Products used:
Adidas Samba
Hey Heather, we can assure you that we have no reason to damage an item upon receiving it. We require Sellers to ship items with proper dunnage to avoid damage in-transit. If the item was not packaged properly it is not eligible for a claim. Here is a helpful FAQ explaining how to properly ship: https://stockx.com/news/how-to-properly-ship-your-item-to-stockx/. We apologize for the inconvenience, and appreciate your patience.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Tiphneigh, we are sorry to hear the delivery of your order didn't go as smoothly as anticipated. We do state in our policy which can be found here:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. In situations where a photo is present, we are unable to initiate a claim for the item, as the delivery of the item has been acknowledged and documented by the carrier.
We do understand this isn't the ideal situation or the resolution you were looking for. We do advise that if the package was indeed delivered incorrectly you contact your local authorities to further assist you.
Please contact our support team at stockx.com/contact and we may be able to take a look at your footage on one of your cameras for a seconf review. Thank you!