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StockXReviews 2,459

2.9
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StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
TW
1 review
0 helpful votes
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Satisfactory shopping experience
November 9, 2022

Fast delivery and provide good tracking info. Will definitely purchase again

Date of experience: November 9, 2022
Georgia
1 review
0 helpful votes
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Bad business practice
December 9, 2022

You have to give them your credit card number before you can see the price of item you buying. And then their surprise there's a lot of fees of any kind. Impossible to contact customer service to remove your credit card information. They have it forever

Date of experience: November 9, 2022
Stock X. StockX Rep
over a year old

Hey Iris, we apologize for the experience you've had and we're happy to address your concerns. Payment/billing information is required to be added to your account prior to making a purchase; this is because we have a 'Bidding' feature and once your Bid is accepted, your payment method will be charged and an order will be created. Additionally, in order to calculate the correct taxes and the proper pricing model for your region, we need to know your location. The good news is, you are not charged until you complete your Bid or use our Buy Now feature, and we have a review page where you can see all the fees prior to completing the Bid or purchase. We are more than happy to delete your billing information if you're not comfortable with leaving it on file; please contact us at stockx.com/contact.

Georgia
2 reviews
0 helpful votes
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Timely delivery
November 9, 2022

Great experience with seller. Size is bigger than stated.

Date of experience: November 9, 2022
Virginia
1 review
0 helpful votes
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Great
November 9, 2022

Shipping was great, shoes was nice, would order again.

Date of experience: November 9, 2022
Connecticut
1 review
0 helpful votes
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Shoes
November 9, 2022

Eeeeeeeeee Eeeeeeeeee Eeeeeeeeee Eeeeeeeeee Eeeeeeeeee

Date of experience: November 9, 2022
GB
2 reviews
0 helpful votes
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Fake shoes sold
December 9, 2022

I bought a pair of trainers from StockX because I believed I could trust their verification process… unfortunately this has turned out to be untrue.
When I received my recent purchase, I instantly knew the item was FAKE!
I reported this to StockX immediately and started the refund process.
Whilst the member of the team was helpful and empathetic, the advice given was to either resell them on StockX or return them (luckily I come under the EU returns policy), despite me stating that I believe the item to be fake.

My purchase was confirmed as counterfeit, and my money refunded. However this has made me doubt my previous purchases, doubt stockxs verification process (of both products and it's resellers) and make me no longer want to use their app, no matter how much I want a product.

All aspects need to be better before I begin to consider using this app again.

Very disappointed and dissatisfied

Date of experience: November 9, 2022
Stock X. StockX Rep
over a year old

Hey Anthony, we're really sorry that this happened. In the event that you are not satisfied with your purchase, we always recommend re-selling back on StockX as we do not keep inventory on-hand and we don't have a way to accept merchandise back when it's no longer wanted. However, we have recently launched a program called the Buyer Promise, as an additional measure to guarantee that you receive your items in the proper condition. Should we make a mistake, we will take the item back for a re-review. I'm happy to see that our team was able to assist you with a return and a full refund. We understand your concerns with making a purchase again, however, we hope that this resolution will reassure you of our commitment to you as a Buyer. It is never our intent to upset you or create a negative experience. Thank you so much for your patience and understanding.

New York
1 review
0 helpful votes
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Always a great experience with Stock x!
November 9, 2022

Have spent lots of money and bought many pairs of shoes. Guaranteed quality!

Date of experience: November 9, 2022
New York
1 review
0 helpful votes
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Satisfied
November 9, 2022

Shoes were in mint condition. Satisfied with the purchase.

Date of experience: November 9, 2022
New York
1 review
0 helpful votes
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Sneakers
November 9, 2022

Good price, fast delivery, great item. I don't even know why I have to enter at least 50 characters

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Na
December 9, 2022

Y'all suck for making me do this it's unnecessary & annoying w a 50 word limit

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Kobe grinch
November 9, 2022

Great shoe and good quality, excited to be able to wear them

Date of experience: November 9, 2022
Virginia
1 review
0 helpful votes
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Quick delivery
November 9, 2022

The process for getting the shoes was quick. Every detail in the delivery process was communicated to me very well keeping me up to date as to when I would receive the shoes.

Date of experience: November 9, 2022
GB
1 review
0 helpful votes
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Quick and easy.
November 9, 2022

Love these guys. So easy to use and so quick to deliver. Recommended.

Date of experience: November 9, 2022
Indiana
1 review
0 helpful votes
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First Time
November 9, 2022

I will forever order my shoes from StockX. It was my first time ordering and it was no stress whatsoever.

Date of experience: November 9, 2022
New Jersey
1 review
0 helpful votes
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Georgetown Dunks
November 9, 2022

Great communication, product arrived exactly as described.

Date of experience: November 9, 2022
GB
1 review
0 helpful votes
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Air max 95 beetroot
November 9, 2022

Really quick service, came on the 28th of October when it said between 2-9 of November. Shoes are in brilliant condition.

Date of experience: November 9, 2022
California
1 review
0 helpful votes
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Love my sneakers & speedy delivery!
November 9, 2022

The shoes came in great condition and less than 2 weeks. Very happy with the purchase and delivery time!

Date of experience: November 9, 2022
Virginia
1 review
0 helpful votes
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I feel like this shoe is fake.
December 9, 2022

This shoe is incredibly uncomfortable. I don't feel like it's genuine. I've had several shoes similar to this from Nike and this one feels different. Feels like a fake plastic pair of shoes.

Date of experience: November 9, 2022
Stock X. StockX Rep
over a year old

Hey A., we're sorry you believe the item you received is inauthentic. We can assure you that prior to shipping any item to you, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please submit a request to our Buyer Promise form: https://stockx.com/help/contact/buyer-promise. Our team will review the photos of your item and provide a resolution to you within 1-3 business days. Thanks for your patience and understanding.

New York
1 review
0 helpful votes
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Smooth Sailing
November 9, 2022

Being able to put in a bid that you are comfortable with paying the price and having it automatically shipped to your door when you don't need to go though and double or triple confirmations to get your order is what has made this experience smooth sailing for me. This was my first purchase on StockX and will continue to use them in the future.

Date of experience: November 9, 2022
GB
1 review
0 helpful votes
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Another successful StockX order
November 9, 2022

Came within a few days, authenticity checked and as described.

Date of experience: November 9, 2022

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490