The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Fast delivery and provide good tracking info. Will definitely purchase again
You have to give them your credit card number before you can see the price of item you buying. And then their surprise there's a lot of fees of any kind. Impossible to contact customer service to remove your credit card information. They have it forever
Great experience with seller. Size is bigger than stated.
Shipping was great, shoes was nice, would order again.
I bought a pair of trainers from StockX because I believed I could trust their verification process… unfortunately this has turned out to be untrue.
When I received my recent purchase, I instantly knew the item was FAKE!
I reported this to StockX immediately and started the refund process.
Whilst the member of the team was helpful and empathetic, the advice given was to either resell them on StockX or return them (luckily I come under the EU returns policy), despite me stating that I believe the item to be fake.
My purchase was confirmed as counterfeit, and my money refunded. However this has made me doubt my previous purchases, doubt stockxs verification process (of both products and it's resellers) and make me no longer want to use their app, no matter how much I want a product.
All aspects need to be better before I begin to consider using this app again.
Very disappointed and dissatisfied
Hey Anthony, we're really sorry that this happened. In the event that you are not satisfied with your purchase, we always recommend re-selling back on StockX as we do not keep inventory on-hand and we don't have a way to accept merchandise back when it's no longer wanted. However, we have recently launched a program called the Buyer Promise, as an additional measure to guarantee that you receive your items in the proper condition. Should we make a mistake, we will take the item back for a re-review. I'm happy to see that our team was able to assist you with a return and a full refund. We understand your concerns with making a purchase again, however, we hope that this resolution will reassure you of our commitment to you as a Buyer. It is never our intent to upset you or create a negative experience. Thank you so much for your patience and understanding.
Have spent lots of money and bought many pairs of shoes. Guaranteed quality!
Shoes were in mint condition. Satisfied with the purchase.
Great shoe and good quality, excited to be able to wear them
The process for getting the shoes was quick. Every detail in the delivery process was communicated to me very well keeping me up to date as to when I would receive the shoes.
Love these guys. So easy to use and so quick to deliver. Recommended.
I will forever order my shoes from StockX. It was my first time ordering and it was no stress whatsoever.
Great communication, product arrived exactly as described.
Really quick service, came on the 28th of October when it said between 2-9 of November. Shoes are in brilliant condition.
The shoes came in great condition and less than 2 weeks. Very happy with the purchase and delivery time!
This shoe is incredibly uncomfortable. I don't feel like it's genuine. I've had several shoes similar to this from Nike and this one feels different. Feels like a fake plastic pair of shoes.
Hey A., we're sorry you believe the item you received is inauthentic. We can assure you that prior to shipping any item to you, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please submit a request to our Buyer Promise form: https://stockx.com/help/contact/buyer-promise. Our team will review the photos of your item and provide a resolution to you within 1-3 business days. Thanks for your patience and understanding.
Being able to put in a bid that you are comfortable with paying the price and having it automatically shipped to your door when you don't need to go though and double or triple confirmations to get your order is what has made this experience smooth sailing for me. This was my first purchase on StockX and will continue to use them in the future.
Came within a few days, authenticity checked and as described.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
Hey Iris, we apologize for the experience you've had and we're happy to address your concerns. Payment/billing information is required to be added to your account prior to making a purchase; this is because we have a 'Bidding' feature and once your Bid is accepted, your payment method will be charged and an order will be created. Additionally, in order to calculate the correct taxes and the proper pricing model for your region, we need to know your location. The good news is, you are not charged until you complete your Bid or use our Buy Now feature, and we have a review page where you can see all the fees prior to completing the Bid or purchase. We are more than happy to delete your billing information if you're not comfortable with leaving it on file; please contact us at stockx.com/contact.