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How would you rate Stein Mart?
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Ohio
3 reviews
8 helpful votes
Follow antonia r.
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Poor online payment
August 2, 2017

Stein Mart credit card and Synchrony bank is by far the worst company to deal with when processing payments. I have been in dispute with Stein Mart Credit Card for close to a month now in reference to their claim of not receiving monthly payment. I checked with my bank twice and they claimed they sent the payment to Stein Mart! Stein Mart states they returned to bank said payment due to incorrect bank account. I have a confirmation number for the payment from the ROBOT CHICKEN at Stein Mart. They put late charges on my account and refuse any responsibility for this mistake. Do not deal with these people or Synchrony Bank!

Date of experience: August 2, 2017
North Carolina
1 review
1 helpful vote
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I just wanted to send a huge Thank you out to the Stein Mart store in Chapel Hill, NC. The store managers Kaleigh and Betsey went above and beyond to support a charity Golf Outing that will benefit the UNC Children's Hospitals.The kindness and generosity from these managers was over the top! Keep up the good work ladies. The Chapel Hill community is so fortunate to have a company that gives back to the people that support them.

Date of experience: March 7, 2019
North Carolina
2 reviews
3 helpful votes
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My experiences have been very positive. I did get home with a damaged zipper and had no problem with exchange. They have good quality products and fun gifts.

Date of experience: January 3, 2019
Texas
1 review
2 helpful votes
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You need a telephone number we can call when we order and you do not ship the order but ask us to give it a great review!

Date of experience: May 28, 2019
New York
6 reviews
21 helpful votes
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Customer Service
March 30, 2019

Great Customer Service- had an issue with a damaged item and was quick to rectify the situation. Would recommend

Date of experience: March 30, 2019

Overview

Stein Mart has a rating of 1.4 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stein Mart most frequently mention and customer service. Stein Mart ranks 72nd among Department Store sites.

service
8
value
7
shipping
6
returns
5
quality
6