SteelSeries

I have bought five mice from them, finally tired of the grips failing after a year, and dropping 120$ on a mouse that I hoped would be better... The feet started to run away again, the glue just disappointing. Steel series customer support made sure I knew they pronouns, but can't give me 15$ worth of grips even though I have 5 of their products. The tech support closed my ticket and they think I'm done writing bad reviews. They are $#*!ing dreaming because I have nothing better to do today.

Received a mouse as a Christmas gift. During its initial update/installation, the mouse froze and the update never finished. Since that moment, the mouse never worked (worked for maybe 8-10 seconds in total). Contacted support with STILL an open claim with them. It has been in excess of 22 days and no resolution in sight. I have installed/uninstalled their program a dozen times or more, tried multiple resets, sent them all of my computer stats and software versions as asked. The last reply I get is asking me if I having a problem with the mouse too!?! The problem was always the mouse!

Dont take it for my word though, See screenshots of the entire CS interaction attached.

Purchased my headset from a local Best Buy. Two days later I had some issues.

I reached out to support through their bot and had a pretty quick experience!

I'm confused with some of the reviews below, because my experience was actually simple.

The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick.

Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience.

I've already received my replacement and they work great!

Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

I bought the Apex 5 keyboard and after 5 months it started breaking down and their customer service was so bad. I do not recommend this company anymore although all of my products are steelseries. Moving to another company.

I've purchased a few headsets from SteelSeries. All have broken in less than a year. All of them are a pain to get help from customer service or online. I bought the nova 7x specifically because it connects to Xbox. When I bought a new Xbox because my old one stopped working my headset won't connect to the new system and there is 0 help online for an issue like this even though other people have had the same issue.

Tried to contact them over a problem,,, they don't ever get back, selling what is supposed to be great products that turn out to be terrible and then ignoring the person, like they never existed. Never again!

I purchased their Nova 7X headset from Amazon six months ago, and then, a couple of weeks ago, the microphone stopped working. When I contacted them to file a warranty claim, they requested that I destroy my headset first. I did so and sent them photos and videos showing the item and the serial number, and yet, THEY DENIED MY CLAIM. They could have asked me to ship my faulty headset to them instead, but because they wanted to "Cut down on time spent having the unit shipped in and processed," they came up with this bizarre way of doing things.

Support is probably handled by chatgpt - I write about an issue, and I get a cookie-cutter response unrelated to the topic. I'm guessing "Cat Lady" is just a bot powered by some pseudo-AI, as it's impossible for a human being to have such a low level of reading comprehension. The mouse broke after 2 months: after 5 emails with their CS I was still where I was before contacting them. Downright terrible. I always liked their products, but for such a lousy attitude towards customers from today onward I'm switching to Logitech and Razer, and I will never buy a SteelSeries product again.

I went through their warranty process. By then, the Arctic 9 wireless was out of stock and months later it's still out of stock. It's available elsewhere but Steelseries won't refund- they tell me to either wait till they've got it in stock or buy a different one. None of their others have the features I purchased for. They have since ignored my emails for months.

After about 2 weeks of back and forth with emails about my mouse I'm told amazon is a 3rd party seller and they are not honoring thier warranty. Old mouse lasted 1 yr 4 months this one was 1 yr 2 months (only have 1 yr warranty in US) and most recent was 45 days old selling junk products and trying any way they can to get out of an rma they could of told me this in the first place instead of having ne send pictures taking videos and other tests further wasting my time. All had the same problem after awhile the right click will hold down randomly tried uninstalling drivers unintstalling thier program nothing fixes it. If I could leave 0 stars I would

This company's products will install drivers automatically when you plug in their devices that allow them to download and open executable files on your computer without your consent. If you value your privacy and security at all, stay far away from anything these scumbags make.

Read several or articles staying they we're the best, they are far from it. Huge product issues, so much Bluetooth interference it isn't usable, was given a product replacement code for a lesser product that might work but 4 months later still no stock and refuse a refund even though their product doesn't work. Money down the drain at this point

Steel series GG software is total garbage. It does not work and it crashes your PC. Their cases are cheaply made of thin metal. The edges are typically very sharp. I would avoid Steel Series at all costs.

Avoid frustration and don't by any of their headsets. After multiple weeks of a failed headset less than a year old they will not replace or write back. They agreed there was something wrong and give you an option to mail or destroy. I chose destroy to save time. They did not like the pictures I provided and therefore will not replace the headset. I asked my claim to be moved up to a supervisor and that was the last I heard from anyone. Tried to contact them two more times and still no reply. Save your money and aggravation for a faulty product, I went back to Turtle Beach. Hear is my name SteelSeries, you have my information not that you care.
Jeff Partington

For its price, the Arctis 1 Wireless Headset is great value. Great beginner headphones that are within a reasonable price range. I had difficulty setting up the wireless functionality and it can only connect to devices when the Bluetooth Switch is plugged in, but other than this, a great pair of headphones for its price!

Customer service were dismissive, unhelpful and failed to solve the issue. They then ignored me.

Avoid Steel Services. Should you have any issue with a product they don't seem to care. They are unresponsive and have no interest in resolving the issue. I posted evening I did to resolve an issue with connection dropping. The return email was just a cut and paste of what I sent saying"have you tried this?" I have responded with numerous emails just to be ignored. Terrible after sales service, they really don't care.

I received a pair of Arctis 7+ Wireless headphones for my birthday last year. They cost $248.56 after taxes. I had been using them for just under a year and they have started deteriorating. The plastic covering the cord for the mic is splitting and there are now sound quality issues. I contacted the company to discuss replacing them as I was unsatisfied. A headset that costs $250 ought to last more than a year, no? They said that the issue was regular wear and tear and that they would not replace them. For the record, I take very good care of my equipment as I rely heavily on it for streaming. The best they could do was offer me a 15% off coupon to repurchase them. I went to try and use the coupon on their website and it doesn't even work. So, if you want to buy a headset that costs a pretty penny and not be able to use them in a year then this headset and company are suited for you. If you want a headset that is going to last and uphold its advertised quality and performance look elsewhere!