SteelSeriesReviews 67

Beware looks like they give out passwords
Account hacked
Tryi9nmg to get a producte rue3fund fgfgdfsgfdf

I purchased their Nova 7X headset from Amazon six months ago, and then, a couple of weeks ago, the microphone stopped working. When I contacted them to file a warranty claim, they requested that I destroy my headset first. I did so and sent them photos and videos showing the item and the serial number, and yet, THEY DENIED MY CLAIM. They could have asked me to ship my faulty headset to them instead, but because they wanted to "Cut down on time spent having the unit shipped in and processed," they came up with this bizarre way of doing things.

I received a pair of Arctis 7+ Wireless headphones for my birthday last year. They cost $248.56 after taxes. I had been using them for just under a year and they have started deteriorating. The plastic covering the cord for the mic is splitting and there are now sound quality issues. I contacted the company to discuss replacing them as I was unsatisfied. A headset that costs $250 ought to last more than a year, no? They said that the issue was regular wear and tear and that they would not replace them. For the record, I take very good care of my equipment as I rely heavily on it for streaming. The best they could do was offer me a 15% off coupon to repurchase them. I went to try and use the coupon on their website and it doesn't even work. So, if you want to buy a headset that costs a pretty penny and not be able to use them in a year then this headset and company are suited for you. If you want a headset that is going to last and uphold its advertised quality and performance look elsewhere!

My headset broke within the Warranty period, but getting the replacement was HELL. Many hoops to cross.

I bought the Apex 5 keyboard and after 5 months it started breaking down and their customer service was so bad. I do not recommend this company anymore although all of my products are steelseries. Moving to another company.

I get an insane clip and it doesen't show. It just shows a frozen screen. I got this recording app to record my clips not a frozen screen.

Tried to contact them over a problem,,, they don't ever get back, selling what is supposed to be great products that turn out to be terrible and then ignoring the person, like they never existed. Never again!

After about 2 weeks of back and forth with emails about my mouse I'm told amazon is a 3rd party seller and they are not honoring thier warranty. Old mouse lasted 1 yr 4 months this one was 1 yr 2 months (only have 1 yr warranty in US) and most recent was 45 days old selling junk products and trying any way they can to get out of an rma they could of told me this in the first place instead of having ne send pictures taking videos and other tests further wasting my time. All had the same problem after awhile the right click will hold down randomly tried uninstalling drivers unintstalling thier program nothing fixes it. If I could leave 0 stars I would

This headset is trash, sucks, never works, garbage, the burrito from taco bell gives better audio quality

If the mic doesn't work, or if it just isn't compatible with Discord, that should be one of the first things you say on your 350 dollar speakers.

I have bought five mice from them, finally tired of the grips failing after a year, and dropping 120$ on a mouse that I hoped would be better... The feet started to run away again, the glue just disappointing. Steel series customer support made sure I knew they pronouns, but can't give me 15$ worth of grips even though I have 5 of their products. The tech support closed my ticket and they think I'm done writing bad reviews. They are $#*!ing dreaming because I have nothing better to do today.

I've purchased a few headsets from SteelSeries. All have broken in less than a year. All of them are a pain to get help from customer service or online. I bought the nova 7x specifically because it connects to Xbox. When I bought a new Xbox because my old one stopped working my headset won't connect to the new system and there is 0 help online for an issue like this even though other people have had the same issue.

All of the steelseries headsets are a scam they randomly stop working for no reason better to switch

Purchased my headset from a local Best Buy. Two days later I had some issues.

I reached out to support through their bot and had a pretty quick experience!

I'm confused with some of the reviews below, because my experience was actually simple.

The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick.

Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience.

I've already received my replacement and they work great!

Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

THREE CUSTOMER SUPPORT scenarios within 2 weeks.

I'll make this short as I'm new to posting reviews.

-First the website thought I was fraudulent when I tried to order. Kyo responded FAST and we figured things out
-Second, I ordered extra cushions in case I didn't like the originals. Akira (maybe Akiro) helped me within the same day to return. You do have to pay for your own shipping which is OK. Not great, but FINE.
-Third, I couldnt get the headset (Nova 7) to update through the firmware. While support was a little slower here, we worked it out. I don't have the persons name that assisted.

The software takes a little to get use to, but is awesome. The headset is AMAZING.

The worst customer service for return products to many step for return and you send it and they ask for more prove and we purchase guarantee and also is not working this is email email and more DONT SPEND YOUR MONEY AND THIS COMPANY!

Received a mouse as a Christmas gift. During its initial update/installation, the mouse froze and the update never finished. Since that moment, the mouse never worked (worked for maybe 8-10 seconds in total). Contacted support with STILL an open claim with them. It has been in excess of 22 days and no resolution in sight. I have installed/uninstalled their program a dozen times or more, tried multiple resets, sent them all of my computer stats and software versions as asked. The last reply I get is asking me if I having a problem with the mouse too!?! The problem was always the mouse!

Dont take it for my word though, See screenshots of the entire CS interaction attached.

Support is probably handled by chatgpt - I write about an issue, and I get a cookie-cutter response unrelated to the topic. I'm guessing "Cat Lady" is just a bot powered by some pseudo-AI, as it's impossible for a human being to have such a low level of reading comprehension. The mouse broke after 2 months: after 5 emails with their CS I was still where I was before contacting them. Downright terrible. I always liked their products, but for such a lousy attitude towards customers from today onward I'm switching to Logitech and Razer, and I will never buy a SteelSeries product again.