Bro I have never seen a worse system for support or returns. Their entire handling system is terrible. For starters, their shipping system is slower than dirt. Honestly the slowest shipping ive ever had, things ship faster from china, no seriously they do. You already dis-interested in steelseries products? No? Well I'm sure this will convice you.

Their support is the worst customer service ive ever dealt with in my life. They do not by any means meet a standard when it comes to politeness, consideration, speed, putting customer satisfaction first, or making any of their ticket replies (after deathly long waits) sound even remotely personal. Whats happens is, you reply to your receipt email with your issue, and they turn it into a ticket. Then they send you this absolute lie of an email thats says they assure you a reply within 2 buisness days. In that same email they tell you the name of the dip$#*! who has to handle your email, and thats it! You then wait weeks or even upwards of a month for a reply. I havent got my ticket reply yet so I cant yet complain about what theyre gonna tell me about my package that im yet to receive after more than a month, probably gonna tell me they lost it, that its my fault, and that theyre not paying a penny. But thats only speculation and non of what that is necesarily true, so far ive only experienced extremly slow support and shipping.

Now the reason i expect my reply to be complete bs and probably is going to screw me out of my money is because of the reseach i have gathered about steelseries support. I have read countless stories of people either receiving faulty equipment, going to receive support and being told that their receipt looks fraudulent so they were denied help and had their ticket closed or people wanting to return a headset that was faulty and be completely ignored by support or denied with no explanation and never given one.

Maybe youre inmy position, extrmemely frustrated and uniformed, just looking for contact within steelseries, but they purposly have no phone number you can call, no actuall person you can email, nothing, all required help or attempts to contact steelseries gets redirected to the garbage ticket system.

Also its not even a holiday, last month (when i spent most my time waiting) was clear of any holidays or possible excuses for these horrible wait times.

The community is upset with steelseries, if you're curious about stories of people dealing with returns, just put steelseries complaints into google and you can read for hours. No im serious the list of complaints is unending. So, if you wanna take the bet and buy a steelseries product, you better hope you dont end up needing their help, because you damn sure wont get any.

I only use their gear

Love this website!