SteelSeriesReviews 67

I placed an order December 2020 for 2 headsets for $375.30 A shipping label was created but never shipped. I contacted customer service bia email because a phone line is non existent, i wonder why (wink wink) It took a month and a half to get my first response. I explained my issue that Fed-Ex never received the package but the label was created. Another several weeks and a response of they will contact the shipping department. Yet another 2 weeks and back and forth. Basically they told me to file a police report and send them a copy of the report. Then they closed the case. I responded with can you please give me the date of when the package was "supposedly" delivered, so i can write my police report. I cant give them a police report when there was no package to begin with or when it supposedly occured. Fed-Ex tracking and customer service says the package was never delivered to them. Customer service closed the case so theres no response or no other option to keep in contact with them or even send a police report. It was months of only a few back and forth messages and then closed so i could no longer contact them. You can not open another case for the item once its closed. I have only placed one order with them so i can not open a case for that either. Basically i do NOT recomend steelseries to anyone. The customer service is horrible and pretty much non existent. I lost $400 to this company. Buyer beware

They can't help with design flaw issues, then I buy their replacement cable for 5+13€ shipping(?!) and in 10 days it's still in "preparing for shipping"
I sent a ticket 5 days after the order, and in 5 business days they couldn't answer.
"0/24 support chat" yeah, not avaiable for eu countries.

I have tried using this mouse and it is the first mouse that constantly disconnects and makes my other peripherals blink. Regardless if it is in wired, Bluetooth or connecting through the dongle. I have attempted to uninstall and re install and followed all instructions and all appropriate settings to make this mouse work, but it has been a nightmare in doing so, as well as the software making my pc and other applications crash. I have a very expensive gaming pc and no other connected device and mouse has caused issues like this. I had high hopes for this mouse being wireless and based on the reviews and have enjoyed steelseries products so far with the mousepad and headsets but this product has made me realize not to go with everything steel series related.

I need a full refund and fully covered return immediately which is stated in their return policy. It has been a week since they had confirmed having my return. I also took a picture of the shipping receipt and put a copy of it in the box so they could not bs around my shipping refund. I am still waiting and constantly finding myself asking for an update and if the refund also included the shipping cost and can not get a straight answer with generic copy paste responses. The ticket is also constantly marked as solved when no refund has occured and with none of my concerns addressed.

I seriously got tricked into going with this mouse over paid off influencers and hyped reviews lmao stay away or atleast go through Amazon so if they f**k up they can't weasel their way out. They also wanted to treat me as if I was the fault as to why the mouse was not working. I have had a dozen mice and none of them have made my $1800 pc crash like this as well as their software being extremely buggy and conflicting with everything. I have tried everything! I am not crazy tec savvy but why would I have to be to have something so simple function properly while jumping through hoops? Extremely unprofessional!

Origionaly I would have recomended this company based on past customer service, which was great at the time of purchase for a mechanical keyboard with multiple led options.

They now force you to run their GG software to manage devices which worked fine for years. (my keyboard)

Its important to note this GG software forces you to be online in order to use it as you have to use a login for it each time. It is not designed to work offline which the older software did.

On top of this, you go in and select "do not auto update" and they still brute force giving you the GG update.

All this to force us to use a new interface we did not ask for, do not need and actually fubars your previously stored settings. All so they can push adverts and unneeded fluff on you, with the excuse of "you can go in and disable the $#*! you never asked for and dont need".

This in my book is malware and very shadey as who knows what they will decide to install next when you dont want it, they can $#*! right off as I am not giving them any repeat business and I hope they go out of business.

Bought Arctis Pro Wireless. For this hefty price you should expect them to be flawless but that's not the case, or at least for me. I don't know if I got faulty item but I've been expreriencing some awful bass distortion only on the lowest notes around 20Hz. Especially noticable when watching movies. Also there's constant hissing in the background which gets louder if you turn off the volume limiter. For this price that's a big issue. Please tell me if someone else has this problem and if there's any solution!

For its price, the Arctis 1 Wireless Headset is great value. Great beginner headphones that are within a reasonable price range. I had difficulty setting up the wireless functionality and it can only connect to devices when the Bluetooth Switch is plugged in, but other than this, a great pair of headphones for its price!

Bought a wireless nose, and it was not even out of warranty for a month, not to mention their warranty is only one year anyway. They refused to warranty the mouse and ignored further emails requesting to speak with someone when I condemned their bad business practices.

Don't get me wrong I love my steel series headset. I hate the chat mix dial that came with it. My dog chewed the cord. Went to purchase a new one and it said 17.99! Perfect member price! Go to purchase it and in cart it's back to regular price. They have online chat to talk to support but he couldn't help me. He said make a ticket. So I followed his instructions exactly and it wouldn't let me place the ticket. I'm upset because I don't want to pay 12 extra dollars for a cord. And best part is now that I told them there was an issue they fixed the price on the site. I want the product for what they were advertising.

Bought a headset from them last year (<12months, so still in warranty), unfortunately the microphone has stopped working. Tried contacting them for a replacement however they are of of stock (as has been the case for several months) and they refuse to process any return till its back in stock and cannot issue a refund. I have been in the return process with them for several weeks now and it is very tiring. I have been appalled with the quality of their customer service which has been less than useless in helping resolve this issue. Being a business owner myself, I understand stock shortages are an issue however in situations like this the right thing to do is apologise and just issue a refund. I urge you to avoid them like the plague and look for companies more deserving and appreciative of your custom.

I ordered a headset from Steelseries on the 12th November. To date, the headset has still not arrived.
When i tried to contact the company at the start of December to find out where the headset was, i discovered that you are not able to talk to anyone about issues, but you must raise a 'ticket'. So i did. After 10 days the ticket went unanswered, so i raised another ticket which was answered. However, after many attempts to get Steelseries to do anything at all about locating my headset, they just continued to palm me off and tell me to contact the courier. Even though i had made Steelseries aware that the courier had informed me the package was lost. So now ( 29 December) they tell me i must now wait until 11th January next year to get a response on where the headset might possibly be. How long after that i will need to wait to actually receive the headset is anyone's guess. The right thing to do after waiting for nearly 2 months already would have been to just send me a replacement headset, but doing the right thing is clearly not what Steelseries is about. Disgraceful customer service. I have asked for arefund now, who knows how long that will take.

If I could give a "no star" rating I would. And from what it looks like, I'm not the only one who has had a terrible experience with the steelseries company. We purchased the Arctic 7X headset and received a defective piece. We could not get it to work or connect to any of our devices. We then noticed that one of the wheel controls on the side was broken completely in half and not connected at all. When we contacted the Support team, a Ron P. Chula was assigned to us. He was not helpful at all and immediately told us that because the wheel was noticed as broken when we rolled it (like it's supposed to be handled) that it was our fault and they wouldn't assist us. I tried for weeks to get a response back from the Ron Chula character, but almost 3 weeks later have still received no response. Which conveniently is now going to void the "30 days satisfaction." Even though they are the ones delaying responses or ignoring customers completely. Overly disappointed with this company and will definitely be advising people against purchasing.

They fail to provide support their warranty is a bunch of lies their product is garbage and their customer service is worse, stay away from this company deal with American companies this company is the worse
They will loose their pants sooner or later people will catch on to them and they will not be able to sell their garbage
No no one else, they are the worse i ever had to deal with their reviews are garbage and they will get worse if i can help to make them worse i will
Stay away from this garbage companies

Horrible do not buy this headset or deal with customer service. I purchased the arctis 7 in April and i have had nothing but issues. The sound quality is s**t the app is beyond s**t the mic is well s**t and now my left headphone is crackling and when adjusted loses sound completely. To top it off even though you buy this from steel series on amazon they cant do anything to refund it or replace it being it "wasn't purchased on their website". To top it all off EVEN MORE! Over 200$(after tax) spent on this POS headset and no warranty and literally wouldn't matter because of the previous. Garbage company I regret ever buying this headset don't make the same mistake i did and find someone else these guys' customer service is horrible to deal with and their products suck massive Balls. My 30$ Logitech headset is by far and i mean by far better.

SteelSeries if you some how manage to read this review. I legit hope you as a company are ashamed for producing such low quality grade freaking A garbage products. 189.99 before tax on a headset that has the sound quality of a basic 5$ random stereo speaker, hell the random stereo speaker might actually be better. Change how you deal with customers put a damn 1 year warranty card in the box ( pretty sure when i got this headset it said in the ad that it came with a 1 year warrenty but ya can't prove that now can I?) Anyway SteelSeries F you! Thanks for ripping myself and every other unhappy customer off.

Also, i did send support a ticket cancelled it after realizing i wasn't going to get anywhere and how steelseries F'ed me in the $#*! and didn't even ask me out for dinner first... nice!

Customer service were dismissive, unhelpful and failed to solve the issue. They then ignored me.

Avoid Steel Services. Should you have any issue with a product they don't seem to care. They are unresponsive and have no interest in resolving the issue. I posted evening I did to resolve an issue with connection dropping. The return email was just a cut and paste of what I sent saying"have you tried this?" I have responded with numerous emails just to be ignored. Terrible after sales service, they really don't care.