Stanton Optical

I picked up my glasses yesterday and I cannot see out of them I told them when I could not see out of them she told me to give it a couple days but in a couple days I'm not going to be able to see out of them either. But after reading these reviews I see I'm not going to get a refund or another eye exam to replace the ones they messed up so I guess I will just take it as a loss. Bad thing is I found it on my insurance and I can only do it once a year. I do not recommend this place to anyone.

Got my eye exam done here, not doctor was present. The person helping me with my glasses tole me it would be a 3 to 5 day wait. It took 19 days to get my new prescription, and then both pair of glasses they delivered were the wrong prescription. Their service rep told that the glasses they charged me for were not the correct prescription, that I got someone elses prescription or that someone at their store had tiped the numbers in incorrectly. When I aslked for my money back, as I still need glasses to see, and I cant wait three more weeks, they told me it would be three to five working gays before my account is credited. Dont go here, and tell your friends not to as well.

I made an appointment to visit the N Military location in West Palm Beach. Once there, I found out that they DO NOT ACCEPT Medicare or Medicare Advantage insurance. Waste of my time.
Plus... this is a seedy location, next door to a 'check cashing' business, so that tells you the kind of bad location this is.

I have visited MANY physicians and businesses for exams and eye wear needs for over 20 years. STANTON OPTICAL is the only provider I have returned to for repeat care. I have visited this location 3 times and have received exceptional professional service every single visit. Kelly is a store associate/manager and her efficiency and knowledge is very much appreciated. Next appointment I will request her services specifically.

Excellent service. Friendly staff. Totally recommend them when purchasing eye wear or getting an exam. Very helpful when I was trying to find the right glasses. Mary J

The staff, Rachel, Josh and Tom, you guys are amazing! You're definitely keeping " customer service" alive. It seems the retail industry has lost the art of customer service these days so it's a breath of fresh air doing business with you all. You've gone above and beyond for me and my husband, thank you so much! I will always get my eyewear at Stanton, WESTSIDE LOCATION ROCKS!

6 months ago I bought 2 pairs of glasses totaling 1400. I got transitions on both. Used one pair till transions started bubbling and peeling. I got my other pair out to use two weeks later it is bubbling and rippling. I went in to store to ask about the problem with my glasses but they couldn't help me as it was past 30 days. They could fix the glasses for 200 each. But they should have been able to last more than 2 weeks before falling apart for the price I paid. I would not reccomend this place.

The worst eye glass place. I needed new lense my where scratched I called had to make APPOINTMENT because they did not have record of what i bought 6 mo ago then they told me it would be an additional 20 dollars on top of 20%charge for the replacement lens what a rip of. So I made an appointment for tomorrow to go there. They told me i would not have to wait. Ican't wait to tell them in person how pist off i am

Lady wouldn't listen to me, tried telling her glasses where blurry. She was rude saying are you gonna listen to me. Told me wear them 2 to 3 weeks & my eyes would adjust, WHAT? Then only 1 pair was ready & I drove from outta town. She basically called me a liar & said we told you 1 pair ready not both. NO! I wouldn't have drove to Wichita otherwise. 2 for $59 turned into $545 but after some unhappiness reduce it to $340. Still lied. DO NOT GO TO THESE SCAMMING RUDE PEOPLE. Guess they didn't like my Trump 2020 mask. Screw them, go elsewhere. RIPPOFF! Need to call state attorney general & file complaint. Glasses are useless. I finally left, tired of her argumentive attitude.

I Bought some Prescription lenses about six months ago I went in to the store to get my glass cleaning bottle refill. After getting My bottle refilled I Asked The Lady for a New Case To Clean My Glasses it's a Rag Case So She Said They We're Out Of Them & The Drawer Was Open & You Could Clearly See They Had Some In The Drawer But Lied About It After Spending over $600.00 That's The Way I Was Treated I'd Bought One From Her My Name Is Joseph Rodriguez & I Hate Liars

They say it's a certain price then the manager comes out with all the recendation to upscale you then it shows you
Mentally the height price tags you say no I want all the basic then it's still higher then expected they come back and say it's only for eye exams and frames not the lenses so it's a hidden extra fee that the natural eye don't see or understand. So they upsale to higher when in all Reality you were already uphold
From the get go. Go to eye mart save the trouble and beside eye mart is a eye exams place all together still cheaper then this place last time we will ever go here. Second reason if that's not bad enough they told me my glasses was ready waiting on truck promise date is the 12th drove a hour to get there no glasses new promise date the 15th! I got we're sorry about that.

Of my 50+ years. Of wearing contacts/glasses, my Pensacola Stanton Optical visits were WORST EVER! Was assured would have both regular glasses and sunglasses by time of my surgery as I could not wear contacts while eye was healing... long story short... one pair was ready in time but not my sunglasses NOT until AFTER my healing time where I no longer needed them... trips to store were many and very frustrating (they don't answer their phone); calls made to customer service, who like the personnel in store, did NOT follow up as they said. Oh and the two pair for $59, WOW what a joke! That didn't happen. Lesson learned, I'll be returning to REAL EYE-CARE professionals who know what they are doing!

Sitting here typing my review without my Stanton eyeglasses on because they have fallen apart. I have had pairs from other opticians that fit comfortably and latest years! One pair I loved so much I wore them for over 5 years - my prescription hasn't changed in ages but I wear contacts too so go for annual exams. This was my first and certainly last visit to Stanton in West Palm Beach. I got an appointment speedily which was impressive. On arrival was told immediately by the almost apologetic staff member that the deal they offer on eye exam and 2 pairs of glasses was not applicable to prescriptions higher than 2.5 or 2.0 on some frames. The eye exam was cumbersome and lengthy and somewhat confusing to what I was used to. I was given very little assistance picking out frames and settled on ONE pair I did not really like and could not easily afford. About a week later I called since I hadn't heard from them and found they were ready. The lady who 'fitted' them - I use that term loosely - was brusque and seemed annoyed to be troubled with my trivial request to have them sit on my face right. I had to turn my head this way and that to focus my vision correctly - or as best as I could. After a few minutes of her stony stares and comments of "I had to get used to them"; something I had not had issues with in the past, I gave up and headed home, clutching my new, altogether too expensive shiny pair of look-seeing devices.
I did not indeed get used to them. The focal point was all off. They slipped when I moved, fell off if I bent over and were altogether too big. Now I was out double what they claim 2 pairs cost and feeling annoyed I should've spent my money elsewhere.

$#*! THIS BUSINESS. Don't even know the time of their delivery. Definitely going online elsewhere next time. Was told 3-5 days and it's been a month. Never doing business with them again. $#*! THIS PLACE