Stanton Optical

I called to make an appointment and I specifically asked if our insurance was accepted. I was told it was. Fast-forward to our appointment and it turned out they dont accept our insurance. To put more salt in the wound the front desk woman was rude. Will never go here again

Annoyed.

Sales manager Chadwick Warren, Go see him he's went above and beyond for his customers. I ordered my glasses on line and everything was wrong with them and I went and seen Chadwick and he fixed everything wrong and was very polite and accommodating me.

$79, buy one get one free, free eye exam

All TECHNICALLY true. However….

You actually get (although it was never explained) a $59 deduction from your bill IF you buy their frames.

They have very few frames for $79 AND you wouldn't want any of them.

The buy one get one free doesn't apply to the lenses, And the cheapest lenses were $229.

My total bill was to about $500, for the middle (purple tagged) cost frames.

Hum…

Buy one get one free? $79 for two pair, including the exam.

If I were to spend $500, it would be a quality place that were honest about their advertisements.

You decide.

I had the unfortunate experience of breaking a frame that wasn't very old. However, thanks to the model numbers and the user-friendly design of your website, I easily located the exact frame I needed. I am grateful that you still have a supply of it.

I have a deep affection for this frame, particularly considering the lenses were quite expensive, and being able to replace just the frame allows me to avoid discarding the entire pair of eyeglasses.

False advertising...we were charged for the eye exam although the website clearly stated the eye exam (whether for contacts or eyeglasses) would be free with purchase of 2 pair of eyeglasses which we did (actually 2 members of our family each purchased 2 pair). The website clearly advertises 99 for a contact lens exam which includes rx for glasses and clearly states the exams are free with purchase of 2 pair eyeglasses. But we were charged 95 for an eye exam plus 50 for contact lens fitting. The manager could not explain and said she had no ability to do anything about this. She said the eye exam is only free if you do not get a contact lens exam, despite the clear language in the ad on the website. Lots of high upcharges...anti-glare, blue light filter...

I went to the Staton Optical in Jupiter. After my Opthomologis told me it would be two weeks to get glasses with a new prescription, I went to Stanton and got them the same day. They have a lab on site and made them within 2 hours. Couldn't be happier. And they were sooo friendly, too!

This place is absolutely amazing. The refraction service was something I was a bit hesitant about but the ladies here assured me that it works no different and they weren't lying. It was the most efficient eye exam I think I've had, and I've been wearing glasses and contacts for years. The wonderful customer service here never fails! These ladies are the nicest ladies, They get a little busy but their time management skills are through the roof. Their attitudes towards each other and to their customers aren't affected by the amount of people they see. You can see their smiles even with masks on! If you want friendly, fast and structured eye care go visit them. I was helped by Tamberlynn and Sandra, two of the managers here at the Stockton location. These ladies worked well with each other to help me figure out exactly what I need and their personalities are unmatched. Thank you so much for all that you do.

At first they seemed good compared to former prescription and though the selection was god-awful I decided to make do. The cheap glasses fell apart immediately. My fault, I should have known better and I sure do now. Customer service is non-existant. They were actually even kinda rude in the store. Hours on hold to get prescription emailed to me and never got anyone. I figure I'll just go get an eye exam it will be worth it to get better glasses and not deal with this circus again, STAY AWAY, NOT WORTH IT!

To begin with this is my first exam ever so maybe its on me but when I called for an app they originally told me that an exam without insurance would be 59 dollars then when I got there they said 100 which I already was like mmmmm maybe I should leave but I was like no I kind of need it we will go forward JUST for the prescription and we'll see if there any options after well after my exam they said I qualified for the 79 two glasses deal which I was like hmbetter than 100 I guess sure I did think to my self how did I qualify I didn't give them any financial info? But didn't think to ask, when all is said and done 8 picked two out the lady at the desk to my face said 79 dollars even SAID NOTHING about lens prices no clarity(haha) that i would be paying more than 79 dollars so I paid 180 for glasses, nothing on any devices showed me the price while cashing out

Booked an appointment online only to have it canceled the day before because they overbooked. That took them a week to figure that out. Booked another online and did not receive an email confirmation for several days so I called them only to find out they didn't have my appointment in the system and the day I needed the appointment was now booked. Don't even bother with them. Terrible company. Take your business elsewhere.

I came in July 2nd to have my frames fitted with my prescription, I was told they would be ready for pick up July 16th. I have called in every day since, spoke to the customer service number as well and all they tell me is "it shows here they'll be in tomorrow". I've asked to speak to a manager more than a dozen times and they say they'll forward my info to them because apparently they're never in store, and no one has contacted, they won't refund my money, and no one knows where MY frames are. Stanton Optical on Sheridan Ave in Tonawanda NY. Absolutely horrible

Went in for my yearly eye exam to renew my contacts... no more LIVE eye Dr. my exam was done over a monitor from some foriegn Dr. then I told them I wanted the air optic lenses. Do ok. I get to conuter to pay and I was told my part was going to be almost 200.00$. I said. I never paid that much. What happened to a free exam yearly. Us I joined their eye club a few years ago. Whatever that was. So she said that they do price comparison with Costco and that my cost would be around 60.00$. Then she charged me a tax of 35.00$. I said WHAT. Do ok. I pay it. Get my contacts 3 Days later but I can't read or see computer. I called them up went in during my lunch hour and was told the color lenses aren't made for reading. They never told me that. Now I gotta take time to take them back and get another script. Will not do business there again... it's the worst place. Bet they won't be in business long