Stanton Optical

I had a great Dr's exam and also wonderful customer service. It was just as I expected from an Eye Exam and also from the associates that helped me with choosing my lenses and prescription with all the perks you get with the prescription lenses.
The prices were affordable and reasonable and I was able to use my health insurance and also my care credit card in the payment, which made it super easy. I would recommend Stanton Optical for my whole family and friends for future reference.

I've been waiting on my glasses for 2 weeks now. Up until yesterday the pickup date was and remained 6/19. Well today came and it said there was a delay and would not be in today and they couldn't tell me when they would be. Allegedly, the FDA has caused my order to be delayed because they supposedly had to inspect or investigate. Sounded kind of strange to me, but regardless, have no idea when my glasses will arrive. I've never had to wait longer than 8 days with Dr. Winters and his stafff.

I purchased glasses in August of 2020. As of November 29,2020, I still do not have glasses that have the correct prescription. They have been sent back to the lab 3 times and are still not correct. The customer service in the store has been very good, but paying for glasses you cannot use is not acceptable.

I went to the store just built in Beaverton, OR. I was only customer, but the lady doing exam from remote area was odd. I thought it was because of covid-19. From what I read it's common practice. I waited 2 weeks for glasses. They aren't right. Floor is slanted, bad glare, headache after 5 minutes of wearing them, and if I look to side I see half through lens half out the side of glasses. I need glasses at night, and these got some things closer head on but everything else is off. I will be more likely to have a wreck with these glasses than without. I was thinking of going back and complain and get refund, but from the horror stories I read on here I may should just take my lose. At least I only lost $108. But I'm low income in the middle of a pandemic. But contemplating is it worth more stress. I should of read reviews.

I have bought glasses here and the first pair was metal frames they cracked I thought the frame was to tight so I changed got plastic frames. Cracked again. They fixed them. Iv bought another pair the lens got air bubbles, talked to them about it they told me it was caused by heat! Lol. Ok got another pair did the same they keep asking me do I keep them in the heat all day well Iv got to wear them (excuses they give). They did fix them but I did have to pay a service charge. Well they did the same! I will not buy another pair with them again! Bad bad bad quality! And that is my eyes they are messing with!

So I went and had an eye exam done. I was pretty please with that part of my visit to Stanton in Augusta GA. I picked out my glasses and the lady told me 10-12 days they would be back. I got 1 pair back in 12 days. I asked where my other 2 pair were and I got the run around. The following week the 2 second pair came in. At that time I was told the 3 pair would be in the next day or 2. I called and never could get an one from customer service which thye really need help with. Finally a week later my 3 pair came in.

Do not go to this place it is a nightmare you don't see a real doctor don't get your eye prescription go back-and-forth waste gas don't get the right glasses all they want is your money they work on commission Do not go to this place it is a nightmare you don't see a real doctor don't get your right prescription go back-and-forth waste gas don't get the right glasses all they want is your money they work on commission very very horrible place ridiculous last few weeks have been a nightmare months trying to get the right glasses wasting gas and steel children's day do not have the right glasses I would not recommend this place to anyone

I called the customer service line and made an apt on Saturday at 10:25 am. I got an email notice on the 24th that my apt had been canceled. Not by me, but by the store. No one called to tell me, just an email. So I called again and made another apt for the same Saturday at 9:45 am. I arrived at the store, but it was closed. I checked my email, the cust service rep had made the apt in a CA store, when I asked for the same store I had made my first apt. I waited until the store opened, and mentioned my apt being canceled. The guy there said they were 'over booked' which is why it was canceled. No phone call, nothing, just an email. I have the screenshots below. If the company cares so little about it's customers, and after reading these bad reviews, I see I need to go somewhere else. I guess this is a blessing in disguise.

The Rx is too costly. Frames are not as well made as I thought. The frames looked attractive and they claim the value is good but there are added costs that drive the price up. Once I picked up the glasses, it didn't seem it was what we agreed upon but I felt stuck because I needed the glasses. The catch is that the Rx costs more than the frames so they may advertise that the frames are reasonable. I don't think I would chance using them again.