Stanton Optical

Clovis, CA, Real eyeglass customer
5/10/21
I visited the store to order a pair of glasses. Brought my own eye prescription to make things easier. Paid for glasses and was informed that I would receive an email when my glasses were ready, 2 weeks tops.
Here we are June 18th, 2021. Tried calling the available number on receipt with no results. Tried online with no results. Finally found a customer service number online and found out that the store never processed my eyeglass order but charged my visa account. Customer service Instructed me to return to the store and handle the matter with the site staff.
Very poor customer service. No accountability. Pushing the problem forward instead of taking charge and resolving the matter.
My advice: go elsewhere

Stanton Optical offers a wide selection of Eyeglasses at the best affordability. With their great promotions and discounts, you can find Eyeglasses that suit your style and budget. Ordering from their website is easy and convenient, making the process seamless.

Enjoy the large selection, affordable prices, and hassle-free ordering experience at Stanton Optical. Take advantage of their promotions to get the best value for your Eyeglasses.

Stanton Optical's staff is highly accommodating and respected for their exceptional sunglasses services. They go the extra mile to ensure customer satisfaction, providing personalized assistance in selecting the perfect sunglasses.

Their knowledge and expertise in eyewear make them trusted advisors. Stanton Optical's staff is known for their outstanding service and dedication to providing customers with the best sunglasses experience possible.

This was my first time going here and I can honestly say I had a great time. Nice friendly staff made it easy to find what I needed. They also have nice fair prices that will make it easy for you to find d what you can afford. I would recommend them to anyone.

Their ads for two pair of glasses for $79.99 is FALSE. I advised my friend to go there based on their ad. His glasses cost him $280 for basic glasses. My granddaughter went there and I had to help her pay the $430 they charged her for basic glasses. Looks like a bait and switch operation to me.

PT barnum wrote that a sucker is born every minute and two to take them. Stanton Optical at Sisk Road in Modesto took me twice. Last year they refused to complete my eye exam. Ten they sold me lenses at three times the advertised price and without tinting and scratch resistant treatment I paid for.

This year, they made me wait an hour after check in for the eye examination, then I learned the staff, except one sales person had left the building. Maybe qyou will learn from my experience of bait-and-switch advertising, shoddy product and poor customer service. Or not.

The particular location in wpb fl south, (military trail and forest hill blvd)avoid at all costs!
Located in a discusting terrible area, there was a homeless guy in the parking lot taking a dump when we arrived. 6 people waiting before us in wait area.
30 minutes after our scheduled appointment the lady tells us that it is a "virtual dr" doing the exam and could not sign my son's dmv form for glasses.
We would have to reschedule again with the "real live" dr the next week on the one day he's there Mondays.
Avoid this location, customer service is the absolute worst, total waste of my family's time.

$69 and the glasses are unbelievably cheap. One broke right away. But the real scam is the eye dr. Checked a bix on the exam sheet that i needed another exam in a year. A year later DMV suspended my license. I called Stanton and complained that she never told me this. I live on a fixed income. This was my first exam ever. I only missed one letter on the DMV test. So Stanton offers me another $69 deal. Seriously! I should have read the reviews beforehand. Buyer beware

Spoke with Tom from the Greer SC store (he refused to give any other identifying things like last name or employee number). He refused to tell me if the store would cover the insurance but insisted on selling a visit. I would have to go in to find out if they took the insurance. When asked for someone else to answer my question he gave me a phone number and that person answered the question over the phone quickly. But he also wanted to sell a visit over phone customer service. What time can we set up your appointment is not the answer to I want to complain about Tom not giving simple info that is not HIPPA protected like they claimed.

Stanton optical frequently offers various deals and promotions, such as buy one, get one (BOGO) offers and free shipping. These types of deals can provide excellent value for customers, allowing them to purchase multiple pairs of eyeglasses at a discounted price or enjoy savings on shipping costs.

Stanton optical regular deals and promotions make it easier for customers to find attractive offers and save money while purchasing their eyeglasses or sunglasses.

Absolutely crazy warranty on lenses. I purchased two pair of glasses less than a year ago. One pair has multiple cracks around the edge of the lenses. I paid $397 for the two pair. I went to Stanton today to inquire if they were under warranty and was told that they were. I was then informed that my cost was $120 to get the lenses. She then went on to explain that the lenses were $600 and I had to pay 20% of that cost. When I stated that the lenses I purchased weren't $600 she then explained that I have to pay 20% of the full retail price without any discounts thus my fee of $120. This is absolutely crazy. I would have no issue if they charged 20% of what I paid... but 20% of their rack rate which no one pays is downright wrong. What a poor policy for customers with legitimate issues with the quality of the product. Take your business elsewhere as this is no way to generate repeat customers.

I told them i dont need there eyeglass i orderd 2 hrs ago n ask for refund they said you will get your cash back in 2-3 weeks, its now more than 3 months i called them more than 10times nobody is willing to refund my money. Avoid this place by any means.