Stanton Optical

Nothing is what it seems inside this store. You think you're going to visit an optometrist, instead you're dealing with people who don't have the qualifications to tell you what's going on. No optometrist onsite. All their prices on frames are scammy

I went in to the Stanton Optical experience blissfully ignorant of the MANY, MANY negative reviews. Unfortunately, I purchased a week before their third anniversary sale. Although customer service said they would give the 60 % discount, the store management wouldn't follow through. For shame, Stanton Optical!

I went to Stanton in Knoxville Tn about 1.5 years ago. I got my glasses and absolutely could not see out of them. Went back they adjusted the lens and still couldn't see. In the meantime the frames tore up. I went back a third time. They replaced the frames but told me they would not again. Still couldn't see out of them. He told there was nothing I could do and I must have been dishonest about my eye exam. So 1.5 years and 550.00 later still no glasses and have never received a phone call after calling customer support several times. Stay away from Stanton Optical.

I have insurance first quoted almost a thousand dollars for 2 pairs, you have to remember I bought from them last year. When it was on our dayfront, name or ownership walked out with 2 pairs for less than $200.
Argued with the salesperson, she dropped it to 540 i wasn't going to pay $540.
End it up with 1 pair 450.
They have no clue what they're doing. During the eye exam, the person that was doing the exam felt like he was in another country. Reading off a script sheet wasn't happy with that. Most of the time, the technician was not in the room with me. Had to readjust the vision piece, you look through on my own. She had it sideways and uncomfortable.
When I went to pick the pair up, the person handed him to me. Said there you go see you next time. No adjustments, no fittings. Nothing at all, as far as help went.
This will be the last time I ever go to this establishment.
If you buy from them, you're doing it out your own risk.

It has been 25 days and theese people couldnt deliver me my glasses which are 10 days overdue, this place is garbage and a scam it doesnt deserve any buisness at all.

I thought that changing the name from My Eye Lab to Stanton would improve things, but I had the same negative experience with my eye care. They gave me the wrong prescription, providing a lower strength than I needed. When I tried the sample contacts, I couldn't see at all. Additionally, they won't refund my money, claiming they provided a service. However, I don't understand how someone can evaluate my vision accurately while sitting behind a camera or a screen. I do not recommend this place. I'm very upset.

Though the staff were friendly, the virtual exam was horrible. I'm certain my eyes were transposed during the left/right.

El Servicios de confection de lentes son fatales, se toman muucho más tiempo del que dicen para entregar las gafas y lo peor de todo es que a nadie le importa. Son unos irresponsables. No cumplen lo que dicen.

After sitting appointment and asking questions.
We Get There and it all starts over Totally misleading staff and horrible experience. Staff Not trained. Had me sit in room waiting for the "virtual exam" for thirty minutes. Then put me back in waiting area. Then to another room and could not adjust their equipment. Had me slide almost out of chair. And lean forward. The "virtual" examiner said I needed on site exam. However, it was going to be over a month out; as their doctor was out of the country. Odd for a large chain. Still wanted to sell me glasses, even though there was still work to be done. Then was going to do a referral. They said no one really does what the examiner just told me I needed. Three people up front tried to be argumentative and rude with my wife. Never again!

Inattentive staff. Helped incoming visitors while halting our business...several times. I was attempting to purchase 2 pairs of glasses, and had a vision test from hardly trained staff. After 2 hours they exclaimed computers were slow, we could leave and they would contact me. They texted a follow up appointment to be at 1:30 p.m...AFTER we had left at 2:15 p.m. We were there over 2 hours without purchase status. I'm am going elsewhere to buy my glasses and AM NOT paying for the FREE exam with purchase at Stanton Optical.

I ordered glasses on 9/20, I wasn't told until after I paid that they could not have the glasses until 2 weeks later, and guess what today is 10/7 which is over 2 weeks and the glasses aren't ready and they don't know when they'll be ready. Also the $79 for 2 pairs is bs, I paid over $413 for 2 pairs of their value collection so be aware. ITS ALL A SCAM

I called Stanton Optical for an eye exam. I spoke to somebody in a call center who gave me an appointment for Saturday at 5 o'clock at their Coral Springs location. Today I get a message reminding me of my appointment. 10 minutes later I get another message saying that they're rescheduling my appointment to a different time. 10 minutes later I get another text sayin they're rescheduling it again.

Then I get a call from a young girl at the company. She told me that she had to reschedule my appointment again. I asked her why I was getting so many text messages. Her answer which was snide stated she doesn't control the text messages. But she had to control the text messages since their office was the one trying to reschedule my appointment.

I did mention to her. It was the call center who gave me that appointment. Then strangely, she said that the call center has no idea of the times when the doctor is available. I thought that was a strange answer. I said, so you're telling me that when a customer calls and gets the call center they're just giving out bogus appointments? Believe it or not she said yes

I said, do you spend half the day calling everybody up and rescheduling everyone. She said yes. I thanked her, but I told her that I didn't want to go to a company that was so disorganized.

Wait time 0/10, I asked for a refund for the lens/glasses within 72 hours of leaving their store because of insurance. They refused a refund. Lady on the phone was rude and not understanding at all. I spent over $500 and can't get a refund. 0/10 for this place. Could not even get the manager on the phone

Very unprofessional poor service and extremely long wait time way over priced was needing glasses for drivers license in one week and when I told them they didn't tell me it would be two weeks before they could have my glasses single prescription nothing special nearly $300 and then they couldn't get them to me on time went somewhere else and got them no problem over same day very dissatisfied would not recommend anybody to go to them paid cash went to get my refund they told me they would have to write me a check and it would take four to six weeks to receive it extremely dissatisfied kept telling me I need to be professional can you see anything professional about what they have done

I got an eye exam on July 2,2024. I need bifocal and was told that it would take 7 to 10 days for my new lined bifocal lenses to be put in my existing frames. This seem a bit long to me but I accepted and went home.
This morning 15 days later I hadn't heard anything so I gave a call to check on the status. I was told that my glasses were not ready and would not be in until July 23rd because they are bifocals. I told the woman I spoke to that 21 days was completely unacceptable.
I asked that they give me back my frame and refund the charge for the lenses, I am willing to pay for the exam. The woman said ok she had to talk to her manager and would call me back. No call as of yet.

I wanted to see my regular optician but since I was off today and I got an appointment with Stanton like 123. I decided I will let the doctor at Stanton optical examine my eyes. Worst mistake, I'm so sorry I went there. My exam was nothing like I normally receive when I see my regular optometrist. No drops of any kind in my eyes no optometrist on duty just an AI I'm going to say who examine my eyes through a computer. When I was finished I went to check out the eye glasses. Their selection just wasn't up to par. There weren't any glasses to me that were worth buying. Except one pair that I wanted in another color. When my total was added up for the BOGO price. I could not believe the cost was way over $1000.That's with my vision plan included. I was so shock at the price. I just paid for my own exam and that's was it. I just want to let people know. Don't bother with Stanton Optical. Go somewhere else..

So the City, County and State of NC have removed mask mandates. I walk-in for a scheduled appointment and am immediately attacked by a young lady who said I could not even stand inside unless I put on a cheap,. 39 cent paper mask in a open box that everyone has been putting their hands in. I explained I had a medical exemption and she said it didn't matter I must leave now. I tried to call the corporate office number on the sign but it is not in service.