Stanton Optical

I agree w the reviewer- these people are liars and cheats... after requesting we pick up glasses they randomly closed- next day promised they were open- still closed- 4 hrs wasted drive time. 8 other people outside- most on their third trip over here. Some drove 170 miles one way. Our glasses are sitting right there but they won't release them- gum snapping pierced employees w terrible attitude letting us all stand in the sun.

Stanton Optical lenses get dirty easier and are harder to clean than any lenses I've purchased since I started wearing glasses 15 years ago.

While the technicians were friendly and experienced, having the Optometrist diagnose remotely isn't a good business model.

I'm normally a very patient person (can go from 0 to nuclear rather quickly if you push the right buttons), so with that being said, I literally had no complaints about the wait time for the exam, the exam itself, customer service, etc... I do take an issue with finding only 13 discounted frames in the most hideous of fashions, though.

After paying $90 they tell me it's going to be just over 2 weeks until they come in. Over two weeks?! I'm walking around with super glued and duct taped glasses here because my dog decided they looked like a great chew toy. I would have paid double if it meant I could properly see.

Just flat-out ridiculous of a wait time. Never going back there again until they correct their cake and coffee laissez-faire way of doing business.

They are very deceiving, not understanding, non professional, liars and only want your money. I can back up every accusation, but it's a very long story. This was at their store in Ft. Wayne, Indiana.

Tempted by their ads I should have read other reviews on the web. Their eye exam is done remotely by who knows who or where and typical yes/no flip the lens 10 seconds later flip some more. Communication with examiner difficult because of system and set up. They only correct to 20/40 which is minimum for state of Wisconsin. If you want 20/20 correction... go some place else. Employees are not cordial and some act like they don't really know what they are doing. The ad pricing is for dollar store type glasses is enticing but when you get down to real glasses they are significantly higher priced than any chain store optical I have ever visited. They are based on profit only, service is non existent. I was told glasses will take a month to get so 2 weeks into the process I'm waiting. If the end product is anything like what others have gotten I'll end up going elsewhere for real glasses.

They will not replace or refund my glasses because the lens continue to crack. 2ND PAIR IN ABOUT 3 WEEKS. I would give zero stars if you could. The manager told me it is what it is. East Washington location. Said they would call me back that evening and have not heard from them since ( 2 days ago). Very poor service! Take a look at the cracking. Told me to order plastic frames because it might happen again.

The website ad for 2 pairs for $59.95 They I choices glasses for my girls end up paying more than I expected! The glass frame is so cheap its broke after two months I pay insurance they ask me to pay 20% because it said not cover 100% this place is a joke that all the item is cheap! And very unprofessional peoples work here even waiting for an eyeglass of my daughter its been a month no one call then we go to this Stanton then it was seating there that eyeglasses no one also thinks to call us to let us know what is going on.

Seriously out of the 20 places i ever been to get eye exam this is the worst. No real doctors also. They do a zoom call with a doctor who doesn't even speak english. Then they over charge with silly fees. Worst of all it's been 6 weeks and the keep telling me that mine will take longer!

Your in store representative, adjusted my frame without warming the the metal up and snap the inside arm of the frame. The purchase isn't a year old, and when I returned to have the frame repaired or replaced he wanted to charged me $30.00 for in-store services. I neither broke or damaged the frame and he was the only person who worked on it; I made an extra trip so it was done properly and still ended up with no frame. These bifocals are very imperative to me, I cannot see anything without them I'm extremely upset!
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On Wed, Jan 27,2021, 8:44 AM Stanton Optical <*******@em.stantonoptical.com> wrote:

Expect to over pay. Huge markups. Go anywhere else. Left at closing on a Saturday. Called morning of next business day to cancel after realizing contacts and glasses are cheaper everywhere else. I should of shopped around 1st. Head up shop Stanton after you checked prices anywhere else.

My husband and I both got glasses from Stanton. His glasses came in correct the first time. Mine it took more than one time but Stanton compensated me by giving my a pair of sunglasses free. I would go there again when I need glasses.

I stopped by to asked questions about the cost of bifocals no line glasses. I was quoted a price of $144 however when I got there they added this they added that they added this and it was nearly $400. I am a senior citizen I certainly did not like the eye exam being done remotely I was not told this or I would not have been in there. I went to pick up my glasses and I have no idea where those frames came from because they were certainly not the frames that I chose. I had to go back to get another pair of frames. Now these glasses have a film over the left lens and you cannot see out of it nor remove it. I am very dissatisfied.

I would like to commend Stanton optical on employing Ronnita Washington as a service manager at the East Washington location, in Madison, WI. I have never had anyone in the service industry treat me with such care and concern, as I received from this employee. I was guided through the process, and everything was explained to me in such detail that I left feeling I had received the best deal in town. I would return to this store for service, and recommend it to family, friends, and co-workers. The commercials do no justice to the knowledgeable service I received on Saturday 4/3/2021. Thank You Stanton for hiring this Great individual.

Thank you Chadwick W. And Dacia G. Love the fast and friendly service and I'm
looking great in my eyeglasses!

I went in for my appointment and all seemed well. It is a virtual appointment and was a bit odd but seemed to go well. I was asked to go to the waiting room and look at glasses while my prescription was sent. I went to the wall that said 2 for $79. The front lady comes over and I asked about the 2 for $79 and she said "Oh, those aren't included. They have a color coded tag."The pair I had in my hand weren't anything special but had a tag that indicated they were $159 PLUS lenses as plastic lenses weren't available in any except the 2 for $79. I asked where those glasses were and she pointed to a table and there were exactly THREE pair of buy 2 for $79.

We can not get this company to communicate. My wite's glasses were suppose be to about two weeks delivery now it seem it's going to be over a month. You can not call the store direct all call go to central location. Then we ask them to contact the lab and that is only accessible through emails. The store has sent at least three emails with no response. Then we go up to the store again to get refund and no one is capable of giving us a refund. The supervisor says she needs to contact her boss. I said call him now or give me the contact number. Neither of those suggestions we received well. So l call their corporate office. Guess what still waiting.
Don't do business with this company. No real customer

Will never return to this establishment. When my glasses arrived I didn't like them because, they didn't fix my face the way sample pair did. I never got my full refund for my glasses. This place give you the run around. Kenny and Brad clearly doesn't know what they are doing when it comes to refund. Call the Customer service number and all they do is transfer you back to the same store. So basically, if you choose this place, please expect not to get a refund if you do not like the glasses.

If I could give no star at all I would. I had a virtual exam less them two weeks ago. To say the less I can't see out of the glasses that I have purchased. I took them back and was told that I have to get another pair of glasses which would cost me more. I used my insurance benefits and paid 322.00 for glasses that I can not even use to see. They did not help me at all. I will be found further with this compliant because they are not giving accurate eye exams and not working with helping to fix the problem. Just want to sell more glasses. I picked them up today haven't had my glasses a full day. This company is an absolute ripoff and billing insurance companies giving customers wrong prescriptions.