• Stanton Optical

Stanton Optical

Overview

Stanton Optical has a rating of 2.98 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stanton Optical most frequently mention eye exam, customer service, and next day problems. Stanton Optical ranks 18th among Eyeglasses sites.

  • Service
    99
  • Value
    90
  • Shipping
    54
  • Returns
    58
  • Quality
    83

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.1%
Positive
167
Neutral
0
Negative
34
19
See all photos

What reviewers want you to know

Positive highlights

  • The staff members are highly knowledgeable and skilled in conducting comprehensive eye exams.
  • Ordering prescription glasses from Stanton Optical is very easy.

Critical highlights

  • But we were charged 95 for an eye exam plus 50 for contact lens fitting.
  • The customer service is horrible they overbook and make you wait hours to get seen.
How would you rate Stanton Optical?
Top Positive Review

“Some Rare Eyeglasses In Best Price”

Laura W.
9/5/23

Discover unique and rare eyeglasses at unbeatable prices in Stanton Optical. Their collection includes distinctive frames that stand out, allowing you to express your individual style. With affordability as a priority, Stanton Optical ensures you can own one-of-a-kind eyewear without compromising your budget.

Top Critical Review

“Pathetic Customer service”

Bill V.
12/21/23

They will not replace or refund my glasses because the lens continue to crack. 2ND PAIR IN ABOUT 3 WEEKS. I would give zero stars if you could. The manager told me it is what it is. East Washington location. Said they would call me back that evening and have not heard from them since ( 2 days ago). Very poor service! Take a look at the cracking. Told me to order plastic frames because it might happen again.

Reviews (374)

Rating

Timeframe

Other

Reviews that mention popular keywords

eye exam (71) customer service (71) eye exams (71) prescription glasses (15) shopping experience (11) contact lenses (13)
Thumbnail of user billvlasak36
1 review
2 helpful votes
December 21st, 2023

They will not replace or refund my glasses because the lens continue to crack. 2ND PAIR IN ABOUT 3 WEEKS. I would give zero stars if you could. The manager told me it is what it is. East Washington location. Said they would call me back that evening and have not heard from them since ( 2 days ago). Very poor service! Take a look at the cracking. Told me to order plastic frames because it might happen again.

Tip for consumers:
Enough said. Stanton Optical did me no favors

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Value
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Thumbnail of user lauraw2226
1 review
1 helpful vote
September 5th, 2023
Verified purchase

Discover unique and rare eyeglasses at unbeatable prices in Stanton Optical. Their collection includes distinctive frames that stand out, allowing you to express your individual style. With affordability as a priority, Stanton Optical ensures you can own one-of-a-kind eyewear without compromising your budget.

Thumbnail of user summerb155
1 review
0 helpful votes
February 20th, 2024

Wait time 0/10, I asked for a refund for the lens/glasses within 72 hours of leaving their store because of insurance. They refused a refund. Lady on the phone was rude and not understanding at all. I spent over $500 and can't get a refund. 0/10 for this place. Could not even get the manager on the phone

Tip for consumers:
0/10 for this place

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Value
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Thumbnail of user maryw4074
1 review
1 helpful vote
November 3rd, 2023
Verified purchase

Stanton Optical offers a selection of unique eyeglasses at affordable prices. These distinctive frames stand out for their style and individuality, allowing customers to express their personality while staying budget-conscious.

Stanton Optical's commitment to affordability and fashion-forward eyewear options means you can find something special that suits your unique taste without breaking the bank, making it a go-to destination for fashion-savvy shoppers.

Thumbnail of user philipp661
1 review
0 helpful votes
January 29th, 2024

Expect to over pay. Huge markups. Go anywhere else. Left at closing on a Saturday. Called morning of next business day to cancel after realizing contacts and glasses are cheaper everywhere else. I should of shopped around 1st. Head up shop Stanton after you checked prices anywhere else.

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Thumbnail of user deborahr2208
1 review
1 helpful vote
June 28th, 2023
Verified purchase

Stanton Optical is my absolute favorite! I've been a loyal customer for years, and each time I buy new glasses, I'm thrilled with the results. Even though my prescription changes frequently, I gladly return here for my eyewear needs because I'm always impressed.

Thumbnail of user deepakm86
Stan the P. – Stanton Optical Rep

Thank you Deborah,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Thumbnail of user lkluge1965
1 review
0 helpful votes
February 14th, 2024

I had an appointment today at Madison East and the man that checked me and said that my member ID would not work on my insurance card and I knew I had insurance so I drove an hour and 15 minutes away just for him to tell me that I can't get an appointment I could pay for it cash but why would you want to do that not very happy with Stanton Optical and will never go back

Service
Quality
Thumbnail of user sthomas0703
1 review
0 helpful votes
January 20th, 2024
• Updated review

Will never return to this establishment. When my glasses arrived I didn't like them because, they didn't fix my face the way sample pair did. I never got my full refund for my glasses. This place give you the run around. Kenny and Brad clearly doesn't know what they are doing when it comes to refund. Call the Customer service number and all they do is transfer you back to the same store. So basically, if you choose this place, please expect not to get a refund if you do not like the glasses.

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Great Service
October 7th, 2023
• Previous review

First time coming here and must say Kenny and Brad gave excellent service and help you pick the best deal for you and your budget. Very friendly place will return.

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Thumbnail of user janetk1291
1 review
4 helpful votes
March 27th, 2023

I had my eyes examined at staton optical in January 2023, it's now March 2023 and no glasses. The first time the one pair came back, when I say pop bottle glasses I mean pop bottle glasses. I couldn't see my 75 inch TV with them on. I took them back and if course wrong prescription. 4.50 when I'm 1.50. Now I'm still waiting on them to come back again. I should have taken my behind to LensCrafters like I've been doing for years. Never ever will I go to staton optical again in life. Worst place ever. Wish I could give them a Zero!

Tip for consumers:
Don't go!

Products used:
Still waiting

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Value
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Thumbnail of user victoriac1192
1 review
1 helpful vote
September 5th, 2023
Verified purchase

Stanton Optical presents a diverse range of eyeglasses that cater to every style and need, all at affordable prices. From trendy to classic frames, their collection offers abundant choices. This variety ensures you can find the perfect eyewear without compromising quality or your budget at Stanton Optical.

Thumbnail of user jerryg996
1 review
1 helpful vote
November 27th, 2023

My wife and I went to Stanton thinking we would get our glasses the same day we paid for my wife's glasses then before I paid for mine my wife asked what time she could pick her glasses up then she was told 7 to 10 days we asked for refund haven't even left the premises yet and was told no refunds I took my business elsewhere and have my glasses my wife is still waiting we will not be back

Tip for consumers:
Eyemart

Service
Value
Returns
Thumbnail of user mauricek63
1 review
1 helpful vote
August 25th, 2023
Verified purchase

At Stanton Optical, the ultimate experience awaits. With a wide array of high-quality eyeglasses and sunglasses, cutting-edge lenses, and a team of attentive experts, every visit guarantees personalized solutions, trend-setting styles, and unmatched service. Elevate your eyewear journey with Stanton Optical's commitment to excellence.

Thumbnail of user adonit
1 review
1 helpful vote
December 5th, 2023

The lady at Stanton o Arden Way in Sacramento took away the pair of lenses which I paid and the reason she said it was cancelled last year,how this happens if I already purchased.

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Thumbnail of user hectorc359
1 review
0 helpful votes
July 4th, 2023
Verified purchase

I'm glad to hear that you have such a positive opinion of stanton optical! It's great when you find a place that meets your expectations and provides a satisfactory shopping experience. Stanton optical is indeed a popular choice for many customers due to its affordability, wide selection of sunglasses, and customization options.

Thumbnail of user deepakm86
Stan the P. – Stanton Optical Rep

Thank you Hector,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Thumbnail of user marilynm1210
1 review
4 helpful votes
July 27th, 2023

Please do not subject yourself to the duplicity and defective products that they sell. Of course, the $79 for 2 pair of eyeglasses is a tip-off to bait and switch; but that is not my primary concern. We walked out with an order for one pair of eyeglasses for my husband with protection coating and a two-year warranty for almost $500.
When the coating began to peel after a few months, my husband went to return the glasses. He was charged $90 to get a replacement! When I called customer service, I was told that our warranty helped reduce the cost (20% of the replacement). It was the defective protective coating that was bubbling, I explained, so this should be their responsibility. More conversation disclosed that the coating was only $45, so why were we charged double that cost?
We were given new lenses, he explained. So it was 20% cost to us with the two-year warranty. I asked to waive the $90 additional charge, but they wouldn't budge.

When my husband returned to pick up the new glasses, there was a different frame; and they explained that the old frame did not fit the new lenses. Well, the lenses are shaking on these frames, as well.

Shoddy workmanship. Poor customer support. Terrible experience overall and getting more $$$ for their defective work.

Five visits and multiple requests for credit with no response or apology. It is a nightmare experience.

Tip for consumers:
My review should have the details of the terrible experience- shoddy workmanship, poor customer service, overall nightmare.

Products used:
Glasses not satisfactory

Service
Value
Returns
Quality
Thumbnail of user jimmyk161
1 review
1 helpful vote
November 3rd, 2023
Verified purchase

Stanton Optical offers a vast selection of both sunglasses and eyeglasses. Their inventory includes a wide range of styles, shapes, and brands to cater to diverse preferences. Whether you're seeking trendy sunglasses for UV protection or prescription eyeglasses for vision correction, Stanton Optical's extensive collection ensures you can find the perfect pair that complements your personal style while meeting your specific eyewear needs.

Thumbnail of user herberts186
1 review
1 helpful vote
November 2nd, 2023
Verified purchase

Stanton Optical offers a remarkable experience marked by exceptional customer service, a vast selection of stylish eyewear, and skilled professionals. From the warm welcome to thorough eye exams and frame selections, customers receive personalized care.

The staff's knowledge and commitment ensure a smooth and enjoyable process, making Stanton Optical a destination for quality eye care and fashionable eyeglasses or contact lenses.

Thumbnail of user azrrelh
1 review
1 helpful vote
October 27th, 2023

Good afternoon, this email is to file a complaint against, the Delano office for poor communication, customer service and accountability. Months back my husband went in for glasses and did not find anything he liked. He was offered the opportunity to bring in preferred glasses of his choice and they would replace lenses to accommodate his medical needs. Upon bringing in his birthday gifted Gucci glasses he was given two to three week turn around time. They had him sign paperwork for the accommodations/modification to glass, but never informed if there was possible loss or damages that SO would not take any accountability. Upon multiple calls and messages left about the updates on the progress of his glasses. Delano office staff would only say that they were in customs being investigated. Several weeks continued my husband was not able to drive eventually SO offered to let him borrow some glasses. After several weeks later I continued to call with no response. I finally received a call from the office manager stating that the glasses were lost/stolen from UPS and they can't do anything about it. They offered to upgrade his prescriptions and pick any glasses of his choice. However they don't offer Gucci or designer products! And upon sending my receipt for reimbursement the office manager denied my request stating that we signed paperwork on the implications of loss or damages! That was never addressed, explained to us upon us leaving the glasses in their responsibility! I am reaching out to you to see how you can better resolve this situation rather than me having to go and leave bad reviews and persuade our small community to avoid doing business with you. We have been at various local owned optometrist and this has never happened.

Tip for consumers:
Horrible service

Products used:
None

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Thumbnail of user jenniferm5141
2 reviews
3 helpful votes
February 22nd, 2023
Verified purchase

First off my prescription was not correct. Then they do not prescribe me the same contacts I have worn for 10 years. They order a hydroglyde without telling me. I tried to wear them and my eyes kept burning. I bought glasses thinking my eyes needed a break from eye mart because they are half price from Stanton optical. I went today to see if they could try another pair and they wanted me to pay for another eye exam. I still have 4 months until my prescription expires. Now I'm going to americas best with my prescription and they will fit me with another pair for free. Not even where I got my exam and they are helping. Do not use this company. They are a scam and glasses are extremely high

Tip for consumers:
Should have tried to help and fit me for another pair that didn’t hurt my eyes

Products used:
None. Going to another eye place who will fit me in a better contact for FREE and I have never even used them before. They are doing it because my eye exam is still current

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Thumbnail of user janiced831
1 review
0 helpful votes
March 6th, 2024

I brought my eye glasses at my eye lab in town east as you might know Stanton brought that store I was having trouble with the arms of my glasses they had to be welded on I had the arms repaired I had the glasses for 3 months when trouble started cost $100 for repair Stanton said because I didn't have them fix my glasses I could not get a refund Stanton would not take any calls at the town east store last night I saw on tv a 1-800 number tonight I called and explained they said I could not get a refund what can I do

Tip for consumers:
N/A

Products used:
Eye Glasses

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Value
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Thumbnail of user bradleyp258
1 review
1 helpful vote
August 25th, 2023
Verified purchase

Unlock unbeatable savings on premium eyeglasses at Stanton Optical. Experience the perfect blend of style and affordability with their exclusive discounts. Elevate your look with top-notch frames and lenses while enjoying the best deals in eyewear, making fashion-forward vision accessible to all.

Thumbnail of user keithl799
1 review
1 helpful vote
November 2nd, 2023
Verified purchase

Stanton Optical is the ultimate destination for eyeglasses and sunglasses. Their wide range of fashionable frames and premium sunglasses caters to diverse tastes and needs. With convenient locations and a team of experts, Stanton Optical offers a top-tier experience for those seeking quality eyewear.

It's the go-to place for finding the perfect eyeglasses and sunglasses to complement your style and vision needs.

Thumbnail of user cjs33
2 reviews
3 helpful votes
April 9th, 2023

It took a month to get my glasses. When they finally arrived, they had the wrong lenses and wrong frame (they sent me women's glasses). I called customer service 3 times. The store said they were picked up. Then they said they would arrive the next day. Then they were sent to my home (the wrong pair). So I returned for a refund. They did not want to refund even after everything I went through but eventually did. 4 days went by. The store said give it a couple of more days. Now it's been over a week.

WHAT is going on with your company?!? Nobody at the store has experience, they are all on their phone not helping anyone. The doctor is on a monitor and doesn't speak English. You can't call the store directly…instead you have to call customer service which is overseas and nobody there knows anything about optics either.

What a shady company!

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Thumbnail of user carle352
1 review
1 helpful vote
September 4th, 2023
Verified purchase

Stanton Optical store features a premium and expansive selection of eyeglasses. From classic to contemporary styles, they offer diverse choices to suit various tastes. Customers can find their perfect pair with ease, making Stanton Optical a go-to destination for quality and variety in eyewear options.

Thumbnail of user michaell6515
1 review
0 helpful votes
December 7th, 2023

Had an eye exam done, it toke them twice to get maybe get it right, told me at the Pearland store it would take 6 to 7 days to get them back now its taking up to 14 days. There ads say 2 pairs of glasses for $79 thats not true they tried to charge me over $500 for 1 pair, got them to get it down to a little over $200 with insurance but they said I could not use my insurance for the $79 dollar promo and get 2 pair. The ad is a scam and should be turned in for false advertising. Go to a reputable eye doctor they take better care of your needs and ditch these people

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From the business

Stanton Optical, your trusted eye care partner, is committed to providing convenient, accessible, and affordable eye care services to meet all your vision needs. Whether you're in search of an eye exam near you, an eye doctor nearby, or a reliable optometrist, Stanton Optical has got you covered. As one of America's fastest-growing and full-service optical retail centers, we strive to make eye care easy, hassle-free, affordable, and highly accessible. At Stanton Optical, we understand that time is of the essence. That's why our onsite labs ensure that you can get your eyeglasses on the same day. We can make single-vision glasses in just 30 minutes. We also offer buy online pick up in-store service, adding to your convenience.

We believe in providing prompt care, which is why eye exams are available through same-day appointments and walk-ins. If you prefer a quick vision test to update your prescription, you can also conveniently take it online. Our dedicated team of friendly and knowledgeable professionals and independent eye doctors are always ready to assist you. With over 2,000 frames to choose from, you'll find the perfect pair that suits your style and preference. Stanton Optical is your one-stop shop for all your eye care needs, offering a comprehensive range of services and eye care products to ensure your vision is in great hands. To schedule an appointment, simply visit our website or give us a call at 800-STANTON today! We look forward to providing you and your family with exceptional care in a kid-friendly environment. Experience the convenience and quality care that Stanton Optical is known for.

Business History

We Make Eye Care Easy
Since opening its first store in Mishawaka, Indiana in 2007, Stanton Optical has provided exceptional customer service and thousands of stylish frames at competitive and affordable prices. Our affiliated doctor network in-store also provides complete eye exams including a vision health check for a full-service experience. Stanton Optical’s knowledgeable team walks you through the process every step of the way to ensure you leave with the right frames at the best price possible. You can even get your glasses the same day based on your prescription at select locations.

We understand getting new glasses can be a long, stressful process. That’s why we provide you with a personalized, guided experience to make it quick and easy. Our optical lab utilizes the latest technology and computer automated machinery, and skilled lab technicians cut, polish, and grind lenses to customize every pair. Once the lenses are assembled and mounted into the frames, the glasses get a quality assurance check before being delivered to the store and ready for customer pick-up. Plus, we design our own frames and work directly with eyewear manufacturers, so we can pass significant savings on to you.

As always, customer satisfaction is our priority. Our team of optical professionals are dedicated to helping you find your perfect fit. For added convenience, we are continually expanding our locations, so check back regularly for a new store near you.

Vision
We believe in modernizing the eye care experience for all people.

Mission
Making eye care easy.

Values
I - Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

C - Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

A - Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

R - Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

E - Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Company Representative

Thumbnail of user deepakm86
Stan the P.
[Company Representative]
Typically does not respond to reviews

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