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Stanton Optical

How would you rate Stanton Optical?
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South Carolina
1 review
0 helpful votes
Follow Betty M.
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I needed the nose pad reattached to my glasses. Went to a large store that included an optical department in the front of their store. I was prepared to pay a bit for five minutes at most of labor. I had the parts. They wanted much more money than I felt a quick job would require. So I left. Went to Stanton later that day, and not only was it done for free, the nice man replaced both nose pads. They have my business!

Date of experience: November 10, 2021
Stan the P. Stanton Optical Rep
over a year old

Thank you Betty,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
for any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

California
1 review
0 helpful votes
Follow Betty A.
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The entire ordering and delivery process was fantastic. I received timely notifications at every stage, and the eyeglasses arrived a day ahead of schedule. I'll definitely be purchasing more eyeglasses, and the prices are absolutely amazing!

Date of experience: June 29, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Betty,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

California
1 review
1 helpful vote
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I Definitely Visit back For Purchase Glasses
November 2, 2023

I'm sure to return to Stanton Optical for future eyeglass purchases. Their outstanding service, extensive eyewear selection, and knowledgeable staff left a lasting impression.

The welcoming atmosphere and personalized assistance make it a go-to destination for eyewear needs. Stanton Optical's commitment to customer satisfaction and quality products ensures that I'll be a returning customer for my eyeglass needs.

Date of experience: November 2, 2023
Wisconsin
1 review
6 helpful votes
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Knowledge of discounts
September 9, 2020

I have called 3 stores to inquire about an AARP discount. Not only were their customer service reps hard to understand, they knew nothing of a discount; they said they didn't know, or they would transfer me to the 'store', the number of which I had called. I expect someone who works in a store to know what major discounts they offer, and not put me off or transfer me, but provide the answer. Terrible customer service! Stephen

Date of experience: September 9, 2020
California
1 review
0 helpful votes
Follow Sara R.
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Ordering prescription glasses from Stanton Optical is very easy. Their website is user-friendly, making the process smooth and efficient. With fast delivery and a hassle-free return policy, I'm always satisfied. The friendly and helpful customer service ensures a delightful experience. I purchased a pair of prescription sunglasses and another pair of prescription eyeglasses. I am extremely satisfied with both purchases.

Date of experience: June 29, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Sara,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Texas
1 review
0 helpful votes
Follow Michael L.
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Had an eye exam done, it toke them twice to get maybe get it right, told me at the Pearland store it would take 6 to 7 days to get them back now its taking up to 14 days. There ads say 2 pairs of glasses for $79 thats not true they tried to charge me over $500 for 1 pair, got them to get it down to a little over $200 with insurance but they said I could not use my insurance for the $79 dollar promo and get 2 pair. The ad is a scam and should be turned in for false advertising. Go to a reputable eye doctor they take better care of your needs and ditch these people

Date of experience: December 7, 2023
Texas
1 review
1 helpful vote
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I brought my eye glasses at my eye lab in town east as you might know Stanton brought that store I was having trouble with the arms of my glasses they had to be welded on I had the arms repaired I had the glasses for 3 months when trouble started cost $100 for repair Stanton said because I didn't have them fix my glasses I could not get a refund Stanton would not take any calls at the town east store last night I saw on tv a 1-800 number tonight I called and explained they said I could not get a refund what can I do

Date of experience: March 6, 2024
Texas
1 review
1 helpful vote
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Excellent eye exam & eyeglasses
June 30, 2023

I have purchased many pairs of eyeglasses from Stanton Optical in the past, and i must say, i am extremely satisfied with their reliability, affordability, and excellent eye exam with customer support. The frames are of high quality, and their prices are significantly lower compared to other retailers.

Date of experience: June 30, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Todd,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

California
1 review
1 helpful vote
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I have been a repeat customer and i never disappoint. I now own six pairs of eyeglasses from them, and i even bought a pair for my son and my dad a few months ago. We are all extremely satisfied with quality and affordability of their eyeglasses, sunglasses, contact lenses & eye exam.

Date of experience: July 3, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Helena,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Louisiana
1 review
0 helpful votes
Follow Freda L.
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Stanton Optical has a wide variety of frames to choose from. Friendly staff, they went above and beyond. I was the last customer and my appointment ran a few minutes over closing time. They did not mind, they continued assisting me until I completed my purchase. I highly recommend Stanton Optical in Shreveport LA.

Date of experience: February 10, 2022
Stan the P. Stanton Optical Rep
over a year old

Thank you Freda,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
for any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Washington
1 review
0 helpful votes
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I haven't been there but I heard that you require mask? Well let me tell you that masks are no longer required and not necessary. Are you gonna Deni someone rights to see clearly or are you gonna be afraid the rest of your life?

Date of experience: April 29, 2022
Georgia
2 reviews
2 helpful votes
Follow KB A.
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I did not buy my glasses at Stanton Optical. However, I thought I would just try to get my glasses adjusted. A young lady named Lisa was so sweet and helpful! She adjusted my glasses quickly and was so nice. On Tuesday, we thought maybe we could get someone to adjust my husband's glasses as well. We were helped by Lisa again. My husband said his glasses felt so much better because she knew how to adjust them. Lisa showed us excellent customer service, and my husband and I will plan to have our next yearly eye exams at Stanton Optical.

Date of experience: February 27, 2019
Stan the P. Stanton Optical Rep
over a year old

Thank you KB,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

North Carolina
1 review
1 helpful vote
Follow John L.
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This was my first time purchasing eyeglasses online, and although I had some initial apprehension, I am eagerly awaiting the arrival of my new frames. The Stanton Optical full refund policy provides me with the confidence that if I decide to return any of the stock frames, I have the option to do so without any hassle.

To ensure the perfect fit and style, I ordered two frames in different colors, styles, and sizes, allowing me to explore my options and find the ideal pair.

Date of experience: August 9, 2023
Texas
1 review
6 helpful votes
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They a lot of really cool choice for eyeglasses and the prices are really good. Even if you want something cheaper, they still have a good variety to pick from. Unlike at the eye doctor, where the inexpensive eyeglasses are usually not very nice looking. The website is easy to use and navigate. You can even upload a picture of yourself and try on different eyeglasses right away. Personally, I go to my eye doctor just to get my prescription and then i buy my eyeglasses directly from Stanton Optical.

Date of experience: June 8, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Carolyn,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
for any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

California
1 review
1 helpful vote
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Amazing experience!
June 29, 2023

I had some initial worries buying eyeglasses online for the first time, but they turned out to be perfect. The fit was just right, and i received them within 7 days. The only thing I wouldn't suggest is paying for the tracking number as they automatically email you the updates. I hope others have a great experience with first online eyeglasses purchase.

Date of experience: June 29, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Peter,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Texas
2 reviews
1 helpful vote
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Very poor service
May 12, 2021

On April 9, I visited the Sherman, Texas store and selected a pair of frames in which I needed lenses. I gave them my prescription and was told they would need 2 weeks to complete my order. Since I lived a hour away, they said they would send the glasses to me. A month later, I called asking about my order. "Oh, we forgot to send them. We will over night them today." One of the two arrived the next day. I called them on a Thursday to hear, "We didn't ship both pair. I do not know why. I will over night them." The following Monday, the glasses did not arrive suggesting they were not overnighted as promised. I called Tuesday, "You should have them today." They still have not arrived.

Is anyone in charge of the branch locations as it appears customer service is a systemic problem by virtue of most of the comments? Does the corporate office understand that with good customer service, the business will get repeat customers?

They will not be getting mine again.

Date of experience: May 12, 2021
Louisiana
1 review
0 helpful votes
Follow Lura X.
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I am extremely satisfied with my entire experience with Stanton Optical. The website provided valuable education and was user friendly, making the process smooth. My eyeglasses arrived promptly, in excellent packing, and they are of exceptional quality. Overall, it was a truly wonderful experience, and i highly recommend Stanton Optical.

Date of experience: July 5, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Lura,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
For any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

California
1 review
1 helpful vote
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Some Unique Sunglasses in Affordable Price
September 4, 2023

Explore distinctive sunglasses with budget-friendly pricing at Stanton Optical. Uncover unique styles that set you apart from the crowd without straining your wallet. With an array of affordable options, you can shield your eyes from the sun in style, making Stanton Optical the go-to choice for unique and budget-conscious sunglasses.

Date of experience: September 4, 2023
Oklahoma
1 review
1 helpful vote
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Perfect Eyeglasses And Excellent Services
September 6, 2023

Stanton Optical Store delivers the perfect blend of eyeglasses and exceptional services. Their wide range of frames ensures a precise match for every customer.

The staff's expertise guarantees accurate prescriptions and fittings, providing unparalleled vision correction. Stanton Optical is the preferred choice for top-quality eyeglasses and a seamless shopping experience.

Date of experience: September 6, 2023
Oklahoma
1 review
4 helpful votes
Follow Stephen S.
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I got special Prescription Eyeglasses that help me see better, and they were much cheaper then regular Prescription Eyeglasses. However, they were a bit too big for my face. I wrote to the company and asked if i could buy a new pair of Prescription Eyeglasses that fits me better. Surprising, they were really kind and said i could exchange my Prescription Eyeglasses even through I had them from almost 4 months. I think they are great, and i would definitely recommend them to others.

Date of experience: June 8, 2023
Stan the P. Stanton Optical Rep
over a year old

Thank you Stephen,

Welcome to Stanton Optical family.

We're glad to hear that you had a fantastic experience at Stanton Optical store. Your satisfaction means the world to us. Feel free to email us at customerservice@stantonoptical.com
for any concern or suggestions. We look forward to serving you again soon!

Regards,
Team Stanton Optical

Overview

Stanton Optical has a rating of 2.1 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stanton Optical most frequently mention eye exam, customer service and next day. Stanton Optical ranks 31st among Eyeglasses sites.

service
116
value
106
shipping
66
returns
66
quality
96
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