Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
You are always prompt with answering the phone, very helpful and polite, and have always resolved any issues I've had over the years. Thank you - especially in the current times.
Your membership is too high as the discount is great but doesn't pay for the membership cost as can get the same from Post Office as don't have to go there either, but PO doesn't give discount and when you make a mistake for a refund it takes 3 weeks to get the money back?!
I have loved Stamps.com since I started the service 5 years ago, but now it's especially great that I don't have to go to the Post Office!
I love Stamps.com! It is fast, it is easy, it saves me money, it has easy tracking. I cannot recommend it highly enough!
You pay a small monthly fee for access to their site and the postal scale they provide you. You can buy ALL your supplies online from them: postage, labels, Priority labels, even Christmas stamps! Saves me so many trips to the Post Office. Not to mention, the discounted rate on the postage just for being a customer! I have used this service for many years now and highly recommend their wonderfully convenient service!
I no longer wait in long lines at the post office... I no longer leave my home to go to post office for boxes and stamps. I love printing my own stamps on one of the great selections I have to choose from to purchase. It's so convenient and I'm saving $$ as well. Thank You Stamps.com
It seems if I don't email the stamps/endicia people and ask them to fix our rates after USPS updates, then we pay more until I do. The software looses it's dimensional discounts. Both Internationally and Domestically.
We enjoy the convenience of not having to go out and purchase stamps. It is a great service and so easy to use.
THE OLDER VERSION WAS MUCH EASIER TO FOLLOW. YOUR NEW FORMAT JUMPS FROM ONE THING TO ANOTHER AND YOU HAVE TO KEEP LOOKING WHERE YOUR NEXT STEP IS. TOO BACK AND FORTH.
Using stamps.com saves me tons of time. It keeps all previously used addresses, it lists many ways to ship. I bought a postal scale and do it all myself. Great for a small business not to mention the small discounts and tracking. This is a must have website.
Had computer crash, have changed e-mail over the years. Could not get any help as there was no account connected to current e-mail. Lost all contacts and postage i had purchased.
Finally just started over with new account. Will wait and see if i am charged monthly fee for
Both accounts.
Although, I don't use Stamps.com like I use to, it's still great to have. Print stamps as I need them or need to send small packages, it's on standby. Just walk to mailbox and it's off.
I am honored to have an excellent and outstanding postage software and hardware. Even when I make mistakes, stamps.com is able to refund me promptly. I have one negative thing to say, though. The cost to ship to China is totally unaffordable. Why can't we do epacket like China does? I purchased items for $10 but the shipping cost from US to China was $32.95.
I am a very earlier subscriber to Stamps and continue to use it. I print my own envelopes, sheets of stamps and priority mail labels. The only trips to the post office are to drop off my already stamped boxes when needed. No standing in line, etc. The printed envelopes are bar-coded and professional. It's worth the monthly fee to essentially have the post office at my home office.
Rates when compared to others offering the same service, Stamps.com is more expensive to use - would use far more often if rates were reasonable - maybe too greedy...
Stamps.com is easy for me to navigate and use and saves me from making trips to buy stamps. Printing both postage and addresses in one place simplifies my day. It also keeps me up to date on postal rates automatically.
Sometimes it works. Sometimes it doesn't. We've called for support and it works and then it doesn't again. We're throwing in the towel and cancelling our subscription.
Stamps.com has been a life saver for our non-profit organization. It was exhausting printing out address labels, return address labels, and adding stamps that required a group of volunteers to handle a sizeable mailing every month. It can now be done all in one shot directly on envelopes. The only drawback is the ability to print on post cards, not available on my MAC PC, that would be a welcome option.
I liked having the software on my desktop, but using the cloud application is easy too. Maybe easier! Cheaper than going to the Post Office, but I'd pay a little extra to avoid having to go to the Post Office!
I like not having to run out to the post office to buy stamps. Its very quick and easy to print the stamps etc.
Answer: Yes. SendPro is less expensive per month but you can only print on a printer purchased from them. Stamps.com is usable on a variety of ink jet, laser and thermal printers
Answer: Impossible I call their Customer Service line went through their answering system then put on hold, hung up after waiting 20 min. Sent a comment to the site email, got a response saying they would get back to me in a day or so.
Answer: Stamps.com might as well be called SPAMS.com Good luck trying to cancel the account. Their website directs you to follow the steps noted below in order to cancel, but the "close this account" option SIMPLY does NOT exist! It is not there! You email them and do not get anywhere. You call their phone number and they put you on hold for over 45 minutes! In the meantime, they are charging you! "In Stamps.com Online: Open the My Account drop down menu and select Manage Account. In Stamps.com Windows PC Software: Select the Account Tab. Select the Change/Cancel Plan Tab. Click close this account.
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.