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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Everything is top class. But the shipping is to expensive for me
STACKRY PRICES ARE SO SO MUCH MORE THAN what my others I know have paid. Especially considering ship 7 is offering much better deals.
I think Stackry have been fairly good from my experience so far. However, if paying to consolidate parcels, it's not seemed to save me any weight so far. It would also be great if you could estimate shipping, based on your potential consolidations, so that you could work out best value. It would also be great if we were given discounts for every few parcels shipped. Especially when using the service regularly. Thanks so much.
Hi Andrew! Thank you for taking the time to write and submit your review, it's appreciated. I will make sure this feedback is passed along to the appropriate departments, and I did want to mention that we offer a shipping calculator tool on our website so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator
Many folks have found this to be helpful in acquiring estimates for their upcoming orders and shipments. Thank you again, and I hope you have a nice day ahead!
Very impressed with the process. Love the notifications, and the pictures taken upon receipt of the package.
App easy to use, service worked very well, I highly recommend Stackry
Thank you, Philip, for your nice review and recommendation. We really appreciate it, and look forward to continue working with you!
Absolutely Fantastic. This company and Chuck are the absolute best. They went above and beyond.
Charles (Chuck) Woods Went above and beyond to help me with everything I needed
Thank you for your nice review and for your kind words, Kevin! I'll be sure to pass this along to Chuck as well, he's a great member of the team here no doubt. We appreciate you and your business! ❤️
Worst ever service. I will never use it again and I will spread to local community not to use it. Complete rip off.
Hello Nebojsa, thank you for taking some time for this review, we of course appreciate any and all feedback. I have looked into your account history and communication with our support team, and based on my findings I cannot understand why, from your standpoint, we are the worst ever service and a complete rip off. I would be more than happy to discuss things further and gather some additional information and perspective from you on this, so if you could please email into support@stackry.com and attention your email to Ryan that would be great! I'd appreciate learning where these feelings are rooted and how we can address and alleviate them, so that you can feel better and more confident about using our services.
I have not received my package yet but so far so good.
كل يوم اسوء من الي قبله شكرا لشركه الي ماتقدر العميل
هذه تجربتي الاولى اتمنى ان تكون تجربه جيده حتى استمر بتسوق من هنا
Too expensive for a deck of cards, we need cheaper shipping options!
Overall experience is good, all request were handled quickly, although I do feel that the price of additional photos and bubble wrap is a bit high.
Very smooth process, to add items from different vendors and consolidate those. Prompt support on the chat as well. Highly Recommended
ممتازة وينقصها لم استطع استخدام الفيزا من بطاقات الراجحي كما لم أستفد من كوبونات التي وضعتها كما أنها أول شحنة لي تمنيت أن يكون يكون عليها خصم كما شاهدت لمستخدمين كثر وشكرا خدمة متميزة
Excellent and very good service
And a high level of service
First time but for sure not last, it was easy to use and it was great to try your services.
صعوبه ادخال وزن و سعر كل بضاعه و ارتفاع سعر شركة التوصيل
So far things are quick and easy with plenty guidance for first-timers
I used the service for a second time and problems begin to arise. Not replying for days and ignoring support tickets. I need to return some items, since the stackry saying that items cannot ships to my country. So I tried to return the items to the retailer but now they are saying they cannot return them. Since I have the right to know the reason. So I opened up support tickets, but they are ignoring all the tickets and seem like trying to steal. Very frustrating experience. Stay away from the fraud. I have seen good reviews, that's why I used the servide. But seems like all of them are fake and posted by the company itself.
Hi Nuwan, thank you for taking some time to leave a review. I'm very sorry you are discouraged with our services. We have no need to fraudulently take ANY customers items. We have an A+ rating with the Better Business Bureau and strive to keep our customers happy and provide the best services we can, however we understand each individual's experience and dealings will be unique. We receive both positive and negative reviews alike, with customers commenting as they see fit. Again, I do apologize that you've had this poor experience with us, however please understand that we do have customers who take some time to leave positive reviews for us as well when they feel so inclined.
To address your points about a lack of communication from our customer support, I see that you received prompt service and responses from multiple representatives via our online chat as well as email support tickets, of which the responses came either the same day or the following business day. I will acknowledge that it looks as though there may have been a miscommunication, or misunderstanding, with the handling of your return, so I apologize for this. To clarify for you, we are able to return your corrosive item back to the retailer. I see my colleagues have explained this as well, however it appears the return process has stalled. We would still be very happy to assist with getting your item returned to the retailer so you can pursue a refund from them and help resolve this. Please email us at support@stackry.com and attention your email to Ryan, and I will be glad to continue working through this with you so we can get you feeling confident again about our team members and services!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aika, thanks for the honest review. Our carriers charge us off of dimensional weight or actual weight, whichever is higher. So with us, the size of your parcel can determine the billable weight of your shipment. We do have processes in place to help lower dimensional weight, such as a repack ($5) or consolidation ($2 per package). This is how our customers save the most money, however we must also keep in mind and consider the items themselves that are being shipped. In your case, I see you were shipping 80 lbs worth of candles. That is a sizable shipment, and one that even with a reduced dimensional weight/size after consolidation would result in being billed on the actual scale weight, due to the nature of the goods. There is no getting around the fact that an 80 lb shipment will likely be a costly one. We do have a calculator on our website to help determine shipping cost estimates before placing an order, which many of our customers find to be a useful tool: https://www.stackry.com/en/shipping-calculator
Versus our competitors, we also have no membership or receiving fees, free 45 day storage, and 0% US sales tax when you purchase items to be delivered to your locker (because we are in tax-free New Hampshire). Again, I am sorry you weren't happy with our prices and services, and would be more than happy to discuss further if you would like. Please email us at support@stackry.com and I can answer any other questions or concerns you may have. Thank you again, and have a lovely week ahead.