On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My daughter wanted this dress for prom. She was in love with the looks and green is her color. We ordered easily and the dress came in time. She looked gorgeous.
I had to two custom made dresses for my brothers wedding and they were able to make a dress similar to mine for my daughter for me, no problem, and the quality is really good and we had lots of compliments about the dresses too. The turn around was quicker than was given upon the order. They're always amazing communication throughout too. Highly recommend, I will most definitely be ordering again.
Dear Kristen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
I bought a dress that was a standard size and the colour was wrong. They state on their website they provide a worry free return service. They would not refund my money. They stated I should resell the dress. Poor service :'(
Dear Sam，
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I was overjoyed when my dress arrived! I couldn't wait to try it on, and when I did, I was thrilled that it was a perfect fit, everywhere! It only needed a couple of small tucks in the back to prevent any sagging due to my short waist. The length was perfect! I received so many compliments on the style and the color (which is my favorite) as the mother of the groom to my youngest of four sons!
I was very satisfied with the service. I was a bit nervous ordering for the first time, only using the size chart and online color selection. But I couldn't have imagined how beautiful the dress would actually be! Also, it arrived sooner than expected. I have bragged about how well it all turned out, and I have and will continue to recommend you to my friends. And I will definitely order again!
Dear Sherri,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Stacees's has a huge selection of dresses to choose from. I was hesitant to
Order online without seeing the dress and also doubtful about the fit. After talking with a representative I ordered my granddaughter's prom dress. I am so glad I did. The dress is beautiful and the fit is perfect. Do not hesitate to order from Stacees;s.
Dear Judy,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center
I was apprehensive ordering a dress on line and not seeing it personally, so glad l did, beautifully made, excellent quality. A fantastic price, cannot beleive, they could make a dress for the money l paid. My neice also had her dress made from Stacees, also stunning. Customer services also excellent. Would highly. Recommend
Dear Pauline,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
After a disastrous miscommunication with another dress website, I found out that my prom dress wouldn't even arrive until after my prom. I was devastated, and so I was scouring the internet searching for dresses, until I came across the Stacees website. I looked through some dresses and found the absolute perfect one and it even had a rush service of 7 days, which meant that I would receive my prom dress right on time. I ordered the dress and to my surprise, it even came early! When I received the dress, I was shocked by how beautiful it truly was up close, even though I had ordered the rush service (7 days), it was still so beautiful and fit me perfectly, every detail was gorgeous. Customer service was always available to answer all the questions that I had and the dress was beautiful and wonderfully made. Delivery was spectacular and I was kept well-involved in the process, it was brilliant. If ever I need a dress for any special occasions, I'll order from Stacees!
Dear Daena,
Thanks for your kindly feedback.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
The color samples were great, the dress was wonderfully made, and the customer service was responsive. I especially loved the feature that lets you enter all of your dimensions to have a custom fitted dress. It saved a lot of time and money for me in the long run.
Dear Kate,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
Beautiful dresses.great fit. Will definitely buy again for homecoming and prom
Dear Julie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
I recently bought a beautiful wedding dress from Stacees. Absolutely gorgeous. Very well made.
Since buying my dress from stacees I've changed my wedding to a Greek wedding so I will be buying another dress from stacees a little bit lighter. Cannot wait. The customer service team are excellent.
Thank you to Amy who helped me along the way xx
Dear Sophie,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered a prom dress for my daughter. I liked that they asked for my daughter's measurements so they could custom size the dress for her. My daughter had ordered a beautiful green dress. The dress arrived on time and skillfully packaged to protect the dress. The dress was just what we ordered and the green was just like the picture. The dress fit perfectly and my daughter was beyond pleased. Thank you for making my daughter the Belle of the ball...
Dear Terri,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Very fast and reliable service the delivery was very quick and you get exactly what you ordered
Dear Meadow,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My wife and I bought a wedding dress from Stacees in early June (but didn't receive it for 2 weeks, which was fine). My wife tried the dress on the day we received it but it didn't look like the photos at all. In their terms of service, it states that if we are not satisfied with the product we can return it for a full refund. However, it is now August 1 and we're still getting the run-around and not able to return the product. I've written the customer service dept at least 8-10x but they don't want to honor their own ToS. We will never use this company again. Its business practices are deceptive and fraudulent.
Dear Surfer,
Thank you for your feedback.
Hope you have a nice day. We received your complaint and we are really sorry to bring you the unhappy shopping experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Sincerely
Stacees Customer Service Center
Please do not buy from this company! Complete scam! Dresses are not true to size and you can not get a refund! Stay well clear…
Dear Katie,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within several workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I love my dress. I ordered a dress for a special event. When it arrived it fit perfectly! I felt so beautiful in my dress. I received so many compliments. I highly recommend this company. I will definitely purchase from Stacees again.
Dear Tayvonia,
Thank you for your real feedback, thanks for your beautiful photos, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Stacees refuses to keep their no worries return policy. I needed to return one of their regular size selected prom dresses because it was too tight on my daughter and STACEES refused to allow the return. They suggested that I try to sell the dress instead of returning it. They offered to pay me $50.00 for a $200.00 dress instead of allowing me to return the dress. Even after we came to an agreement in the PayPal dispute, they still refused to adhere to that agreement.
Dear Martha,
Thank you for your feedback.
Hope you have a nice day. We received your complaint and we are really sorry to bring you the unhappy shopping experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Sincerely
Stacees Customer Service Center
Zero stars but it made me click one. Their return policy is a farce. I received the wrong color. They refuse to take the dress back and offered me $20 for a $200 dress! Many emails later their final offer was $90 siting their expenses, fee and taxes associated with a return. If you order and are not satisfied you are in for a headache!
Dear Diane,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Best Wishes
Stacees Customer Service Center
Please please do not order from this website. They state on their website full refunds are given if you want to return the dress. But this is a lie. They have done nothing but stress me out whilst on maternity earning hardly any money. I want to return what I brought as it doesn't fit at all ans not the correct colour and we have now changed our minds on our colour theme all together. They are refusing to let me return dress and saying I have to just try and sale the dress myself. The dress cost £108 and then they offered me £20 refund. I want a full refund not £20 I am on maternity and £108 is a lot of money. I will continue to write these reviews and comment on everything you post untill I receive a full refund.
Your saying it's because of PayPal. But paypal advised me not to delete dispute and you need to refund full amount through PayPal so stop telling me to cancel dispute through PayPal.
Dear Sarah,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Sincerely
Stacees Customer Service Center
This dress is amazing. I had been looking on this website trying to find my dream dress that would make me feel special and i had my eye on 2 dresses both quite similar. I am so glad I had picked the one that i did because it is stunning. I had wore it yesterday and the dress had been stepped on so many times by many people and it hasn't ripped and still looks brand new. The material is so nice and it flows which makes it even better since you can take amazing pics in it. I got so many compliments on the dress and how amazing it is and that it suit me so well. This dress made me feel like a princess on so many different levels. I had heard that people didn't have good experiences ordering from here but i loved the dress so much i risked ordering it and I do not regret it one single bit. I am a bit disappointed that I thought the sequins would look more shiny as they do in the pic but overall my experience with the dress is positive. Amazing dress!
Dear Adelina,
Thank you for sharing your experience.
As the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. We appreciate that you spend time on reviews and being so detailed and it will help others to make decisions. So happy we could be part of your event and wish you all the best
Looking forward to serving you again.
Many thanks
Stacees Customer Service Center
I had the best experience ever! My dress arrived 2 weeks before my senior prom. I can't forget the day my dress arrived I was so frantic to try it on and was amazed at the results. It fit so well to my size with the perfect length. I had so many people at my senior prom asked were did I get my beautiful dress from and says I looked like a princess. Thank you Stacees for making my day magical. I will be order again soon
Dear Michelle,
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carrie,
Thank you for your review.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center