StaceesReviews 1,819

Even though their website says they accept returns if items are unwashed, in original state, with all tags on they WILL NOT return anything. They give the run around and offer 1/2 of your money back and tell you to sell it locally. The material is cheap and dull and they use so much fabric that the dresses are heavy enough to try and fall off. AVOID AVOID

Ordered dress for grandson's wedding. After waiting for weeks for it to arrive, it was a huge disappointment. In addition to being stiff and uncomfortable, the fabric had absolutely no flexibility to even allow me to sit or bend down. The built in bra was hard and stiff, not supporting me at all. They offered me $20 to hire someone locally to fix it which would not come close to paying a seamstress to try to make the dress work.
They refused to accept a return or refund my money. Which was $200. Do not buy from this company!

Had a great experience. Ordering was simple, took the measurements and sent them in. Dress came quickly and fit beautifully. Prices were very reasonable; much cheaper than buying a dress off rack and getting it altered! I would highly recommend Stacees!
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Don't buy from this company. I have been trying to get a rebound for two months and they are still refusing. They also told me that they don't resale standard size dresses and they disregard them, which is so bad for the environment. Please see email below. The only response I keep receiving is that they will offer my discount not a full refund. Considering I spent £120 on a dress I don't think this is fair. Terrible unethical company, don't ever buy from them

Hi,

Thanks for your patience.

Please allow me to explain. For standard size, we could return, but "Full Refund" applies to damaged, defective, or wrongfully shipped items. We have checked the quality inspection and noticed that we made the dress according to your order strictly. All of our dresses are handmade after they are ordered, and we have always used high quality fabrics. We also spend a lot of time and money on the dress. We are not like the big stores where can re-sell returned dresses, the dress will be destroyed if it is returned. I hope you could understand.

Considering your bad emotion because of the dress, we re-applied our manager to refund you £45 as compensation. Or we could re-make a new dress for you for free, and you could choose other style and color. Would you like to accept?

Looking for your reply,
Faye

Good morning,

I am writing in regard to your response to my previous email. I want to clarify that I only expect to be charged for the cost of delivery for the returned dress as I had ordered a standard size which I assume is readily available in your stock.

Could you please provide me with a returns ticket so that I can go ahead and return the dress as per my legal rights stated on your website?

I also want to address the fact that you mentioned not reselling standard dresses of a standard size being a resource issue. As a qualified sustainability practitioner, I must convey that I do not find this statement sustainable as you would be charged for all waste produced by your organisation under the (Solid Waste Law) under your pollutant discharge permit. This leads me to assume that you are attempting to make me feel guilty for your own financial benefit. Please note that if my money is not refunded, I will have to take appropriate legal action.

I look forward to your response

Best regards,

Layla Baker

I bought my dress for prom here. At first, I was very nervous to buy from this site because there were quite a few reviews calling the dresses horrible or too small or just calling it a scam.

I'd recommend buying your dress at LEAST a month before the event because it takes a long time to get to you. I'd also recommend adding extra length to your (floor-length) dress just in case.

Everything worked out just fine for me. As long as you measure correctly, the dress should fit you perfectly. I had no complaints about my dress, it was great quality.

DO NOT ORDER from this company. They do not stand by their product. Their sizes are not consistent with other dresses and the material is so heavy that you will sweat. They absolutely will not let you return any dress you order no matter what. The customer service is a joke. Worst company ever!

I was extremely satisfied with my dress. I'm not really a dress girl and most times feel uncomfortable in them but this dress was the most comfortable dress I've ever worn! And it made me feel so confident, it fit perfect! I think the next dress I'll end up ordering from you guys would be my wedding dress, which hopefully isn't too far in the future

I had found the perfect color for my prom dress and it was amazing.It fit perfectly and I also really enjoyed the outcome of it.

I bought my dress for my senior prom. I was terrified - my previous retailer didn't work out, and it left me with very limited time to get things sorted out. I bought and custom tailored my dress to my size. Not only did it arrive earlier than expected, but the dress was gorgeous and fit perfect! It was wonderful to feel so elegant in a dress I knew others wouldn't have. Loved it!

This dress was absolutely beautiful and very comfortable! My daughter wore it to Prom and so many people kept commenting on how beautiful this dress was. It trails perfectly. It gave the WOW factor every time she walked into a room. I highly recommend this dress for affordability, quality, comfort and WOW factor.

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I bought this dress in the color lilac which turned out beautiful. I was a little worried my chest wouldn't fit but it turned out fine. I bought it in an american size 18. The dress arrived on time and in great condition! Just in time for my BFD fae photoshoo

My daughter's dress came in in about 4 weeks from ordering. We had to shorten the straps about half an inch, but that could have been due to my measuring.

I order my prom dress form this site and if you do the same you won't be disappointed my dress was just like the picture and very good quality I highly recommend this site for your prom and homecoming looks

I really liked the dress the material and quality of the dress was very good. Is definitely what i ordered, definitely worth price. A lot off dress for the price.

We are so happy we went with this dress for my Daughter first Prom! This dress was made for my gorgeous daughter. She received so many compliments and we absolutely loved the color! We will be coming back for future purchases, thanks again! You guys are amazing and you can't beat the price!

This dress was custom made, and it is beautiful! The customer service was awesome, responding very quickly answering all my questions and being very kind. The dress it self is beautifully made! It came exactly when they said it would when I ordered it, and the packaging was great. I can't wait to wear it on my wedding day!

We ordered this dress for our daughter's prom. We went with the custom size and it fit beautifully on her. Delivery was prompt and communication was great as well.

I would definitely recommend this company for affordable dresses at a fraction of the price of some of local boutiques.