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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The prom dress we ordered was beautiful and it did arrive on time. I was very worried that it wouldn't becsuse it did come after the promised date, but I chatted with them almost daily to confirm it was being processed. The fit was perfect.
The dress was perfect and made exactly my size! It fit great and looked flattering!
Dear Kayla，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Ordered a dress for prom, it was absolutely perfect and gorgeous.
Dear,Jessica
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
To be honest I wasn't sure about ordering an evening dress online without looking at the real product / trying it. I decided to give it a go as the price is really affordable. I purchased the customised size and it fits like gloves. Colour looks amazing and the quality is much better than what I expected! It feels premium and even comes with silky liner. Really surprised with the dress I received and please give it a go if you're still considering :)
Dear Annie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I ordered this dress around the end of March and came in the middle of April. The dress is beautiful and fits me perfectly with the custom size!
Order number:
SM*******551
Dear Diana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I ordered a dress in a regular size to ensure I could return if it there were any issues. The dress they sent was obviously the wrong color. I ordered champagne and they sent me gold (VERY obviously gold... I showed 4 different people separately, and without me saying anything, they said "That's not champagne, that's gold"). I wrote to Stacee's and provided them a picture, just asking for them to replace the item. They have repeatedly responded in broken English telling me that they sent the right color and that I would need to pay for return shipping, which goes against their written policy that if they make a mistake with the item, they would cover the return shipping. Note that they have both gold and champagne material listed as options, so they obviously sent the wrong color but want to claim it's just a variance in online vs. actual material. The dress received is absolutely NOT the correct color, and they have repeatedly told me I should just keep the dress and forget about trying to return it. Attached are a photo of the dress received vs the color shown online.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
At first I was a lil worried abt it being an online website but it far exceed any expectations I had for the way my dress looked the dress was extremely beautiful irl and the quality was amazing and I am so happy I got one here the only thing is shipping and making the dress took a while so order a month or 2 in advance Order number SM*******055
Dear Liddya
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dear Ami,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Very good service and lovely dresses! Absolutely love my dress - it's perfect for my prom!
Dear Geneva,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Stacees kept me updated every step of the way. I never had to wonder about order status. The dress and material is of good quality. Dress exactly how it's shown in photo. I went up a size and the dress fit perfectly. Stacees had the best price for the dress as well and it was worth it!
Dear Toni,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Ordering was easy. I was contacted twice to confirm my measurements. I was worried about Ordering online, not so much about the fit but on the quality. I really had nothing to worry about because the quality was excellent and far exceeded my expectations. Although I had it custom made it was a little too big and a little too long, so I'm having to get it altered. But even with the cost of alterations it's still far less than I'd have paid from a wedding dress shop. The dress was absolutely beautiful and I can't wait to wear it for my civil wedding. Thank you Stacees. Don't hesitate just order the dress you like and don't worry.
Dear Valerie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Everything was wonderful! The dress fit perfectly and everyone loved it!
Dear Candace
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Paid $174 for a prom dress that wasn't the same design or fit when it was delivered. I followed all their return policy requests and when they finally responded after contacting paypal 3 weeks later, offered $70 for us to keep the dress and then another week later they finally offered 70% of the full amount to ship it back. Already escalated the issue with PayPal.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Ho acquistato questo fantastico abito SD******* mi sono trovata benissimo molto elegante e fatto benissimo, proprio come li vedevo dal sito. Mi sono piaciuti molto anche i ricami un abito perfetto per ogni tipo di cerimonia
Super consigliato
Dear Katy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
DO NOT ORDER FROM THEM!
They do not take returns it says they say they do on the website but it's super hard! They only want to give you $50 other wise they say it will take over a month to get the money back! Total scam artists!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
This dress was gorgeous and the fabric was perfect for flowing and clinging in all the right places. I felt like a princess
Hi Dear,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I'm so happy with my daughter's prom dress, I definitely recommend Stacees, size fairly accurate, we love her dress!
Dear Teresa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Even though the dress came in a timely fashion, it was not at all the color i ordered. I purchased the "sage green" dress yet i was surprised when it turned out to be mint green/ turquoise. It would've taken too much time that i did not have to return it, so i was forced to wear it. The worst part is that i can't even return it and get my money back because i had to make alterations. I will never buy from stacees again.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great experience had updates throughout the dress is amazing definitely recommend
Dear Danielle，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pam，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center