Overview
Stacees has a rating of 4.5 stars from 1,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
This dress was beautifully made and the color was exactly as pictured on the wed site. The dress is just lovely.
Not terrible took a long time to track the shipment
Thank you
Dear Elizabeth,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
They don't accept any returns, no phone number to call, no return address! Scamming customers! Bad quality dresses!
Dear Natalia，
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Lovely dress, fitted well, great quality, good value for money, quick delivery.
Would definitely order again.
Dear Jennifer,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Beautiful dress NOT A SCAM fit like a glove many beautiful options of styles and colors and I'm running out of words but I would like 15% off for my next dress so yeah
Dear Trisdan,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Such a beautiful dress, lots of compliments.
Great quality.
Dear Nicola,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I had found the perfect color for my prom dress and it was amazing.It fit perfectly and I also really enjoyed the outcome of it.
Ordered a custom sized, prom dress from here and i was very happy with it! Will order from here again if needed.
Dear Taliah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center
The dress I stunning better than I could have imagined. But, I will say it took a while to bel tailored. But in the end it was worth it!
Dear Brenna,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Great selections, great fit, great shipping, and customer service. Will definitely use again.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Cente
The dress was flawless, very easy to put on and wear. I fell in love from the moment I saw the dress <3
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My daughter bought a dress from stacees and loved it. It was a beautiful dress and well made. She would definitely order again
The dress was perfect and made exactly my size! It fit great and looked flattering!
Dear Kayla，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter's prom dress fit perfectly! The color and fabric and sequin accents were better than the pictures.
Dear Lisa,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress was beautiful, exactly as pictured, and true to size. Would definitely recommend and will continue to do business with Stacees!
Dear Bianca,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I love the dress, i should've gotten it tailored for more money but i got a lot of compliments
Dear melony,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Dress arrived, we chose the custom fit option. Dress fit her soo well, was beautiful fabric, and she felt gorgeous at her event! Highly recommend.
My daughter was very pleased with her purchase. It was true to size and was exactly the same color as the picture. Very well made as well!
Dear Sydnie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I will never purchase from Stacee's again. The whole experience has been awful. My daughter found a dress that she loved. It was unique and something she knew no one else would have. I had read some of the reviews and knew that we were taking our chances. I should have gone with my gut and refused to order it. I followed the tracking process from the beginning. With one week left for delivery and the items still sitting in "production," I sent an email asking for updates on the product. I was told it was in production and asked when I needed it. When I gave the date needed, they said they "would contact the tailor and have her place a rush on the product.' It should have already been shipped by that point. I waited another week and discovered the live chat option. I got the same response: "We will contact the tailor." I demanded my money back and, after threatening legal action, was told I would have a full refund in 2-5 days. I woke up the next morning to a message saying my item had shipped, with a delivery date 5 days over our needed date. I contacted them again via email and demanded my refund, and was told, "A refund can not be made because your garment has shipped." This was less than 24 hours after they promised me that my refund was being processed and it took an additional 24 hours for the garment to actually show that it had shipped. The dress arrived yesterday, and it looks NOTHING like the garment we ordered. The material is cheap and does not match the tulle element, they are two different shades. The gold detailing on the dress is not gold; it's a mixture of iridescent and silver. We ordered the dress for the gold detailing. There is a section right at the bustline that does not lie correctly, it pooches out funny. The zipper catches when you try to zip the back up. Not at all impressed with the quality of the service of this company.
I ordered from Stacees previously last year for my prom. I loved my dress and would 100% order again, so here I am! Perfect fit.
Dear Raven,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joelle,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center