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Stacees

Overview

Stacees has a rating of 4.5 stars from 1,587 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.

service
237
value
238
shipping
235
quality
233
This company responds to reviews on average within 2 days

Instant Feedback

14,510 reviews
+429
How would you rate Stacees?
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New York
1 review
0 helpful votes
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Rust lace prom dress
July 18, 2024

We had a wonderful experience and would 100% recommend Stacees to others. The dresses come custom made to fit. It was absolutely beautiful.

Date of experience: July 18, 2024
Stacees C. Stacees Rep
10 months ago

Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

California
1 review
0 helpful votes
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My perfect junior prom
March 4, 2024
Updated review

It was my junior year looking for a prom dress and my inspo was baby pink and i was looking at other websites and i couldn't find anything my size length wise and i looked on here and it had a custom size option and i was so glad that i found a dress that fit perfectly for me. I'm 5'0 for reference.

Date of experience: March 4, 2024
Stacees C. Stacees Rep
over a year old

Dear Kaylina,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center


My perfect junior prom
March 4, 2024
Previous review

I was looking for a dress prom dress and i was looking through several options but i looked on here and i ended up getting a custom size. Getting the custom size was perfect because i am 5'0 and i needed a shorter dress and this was it. The dress was perfect and baby pink.

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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No returns
March 24, 2025

We are giving Stacees another shot after placing an order a year ago and the dress didn't fit right but wouldn't give us a refund. We are trying a custom fit dress this time. Praying the seamstress (And our measurements) are accurate.

Date of experience: March 1, 2024
Stacees C. Stacees Rep
2 months ago

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Great experience
November 23, 2023

From ordering to delivery of my dress the experience was so good. I was kept informed of order status and the dress was well packaged. I was complemented all day on the colour and quality of it. I have recommended Staceees to family and friends. Thank you so much for a lovely, hassle free experience

Date of experience: November 23, 2023
Stacees C. Stacees Rep
over a year old

Dear Gail,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

GB
1 review
2 helpful votes
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Please please do not order from this website. They state on their website full refunds are given if you want to return the dress. But this is a lie. They have done nothing but stress me out whilst on maternity earning hardly any money. I want to return what I brought as it doesn't fit at all ans not the correct colour and we have now changed our minds on our colour theme all together. They are refusing to let me return dress and saying I have to just try and sale the dress myself. The dress cost £108 and then they offered me £20 refund. I want a full refund not £20 I am on maternity and £108 is a lot of money. I will continue to write these reviews and comment on everything you post untill I receive a full refund.
Your saying it's because of PayPal. But paypal advised me not to delete dispute and you need to refund full amount through PayPal so stop telling me to cancel dispute through PayPal.

Date of experience: July 4, 2023
Hoolly W. Stacees Rep
over a year old

Dear Sarah,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.

Sincerely
Stacees Customer Service Center

New York
1 review
0 helpful votes
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SCAM
November 10, 2023

My dress did not fit. So I wanted to return it and then I was going to order custom fit one. They want me to pay to return the dress and then only refund me for 70% of the dress? They are slow to reply and now they have a very angry customer. They suggested then I pay another 80 to get a dress re made, SCAM SCAM SCAM

Date of experience: October 11, 2023
Hoolly W. Stacees Rep
over a year old

Dear Becca,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Nevada
1 review
0 helpful votes
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Second guessing? Don't
January 31, 2024

I loved lovedddd the dress it was just like the picture and so beautiful. I got many compliments on it on my prom night and people kept asking where I got it from. They make sure to keep you updated and make sure you feel comfortable during the process

Date of experience: January 31, 2024
Hoolly W. Stacees Rep
over a year old

Dear Perla,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Washington
1 review
0 helpful votes
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Best Dress I've Ever Gotten
April 11, 2024

I wanted to get a dress for prom, and when I saw this gold one I knew I had to get it. They wanted to know if I would like to use my own measurements for the dress and I did that. Process seemed like a perfectly normal amount of time and it arrived about 2-3 weeks before my prom. When I got the dress I was AMAZED at how gorgeous it looked from the design and details to its exact measurements. It was complimented by so many which made me feel really good. The next time I decide to order a dress online it will be from Stacee's.

Date of experience: April 11, 2024
Stacees C. Stacees Rep
over a year old

Dear Deyjah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Indiana
1 review
0 helpful votes
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Run and don't look back!
December 18, 2023

What a horrible experience! I didn't check the company ahead of time! My $200 fault! The dress came and wasn't awful. It didn't fit well but I did not give them measurements ahead of time like they asked. I ordered the standard size 10 which should have fit me. When I emailed them to let them know I wanted to return, I was asked to send them a picture of me in the dress Ummm no! Then they tried to sell me a second dress at a very cheap price and told me to sell this beautiful dress myself for a profit! They are professional scammers! I can't believe this company is allowed to continue their outright thievery!
What a disgrace! Please please don't buy here!

Date of experience: December 11, 2023
Stacees C. Stacees Rep
over a year old

Dear Kelley,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Tennessee
1 review
0 helpful votes
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Prom dress 2024
July 18, 2024

The dress shipped on time, it is beautiful and I love it. I'll probably be ordering from here again.

Date of experience: July 18, 2024
Stacees C. Stacees Rep
10 months ago

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

New York
1 review
0 helpful votes
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Scam Site
January 4, 2024

BEWARE!
This web site is a scam. DO NOT ORDER ANYTHING from them. I ordered 2 dresses to try for my sons wedding. Stated on line and talked with person that if dresses did not fit properly, can be easily returned. They would never approve my return or give me the address for returns. THEY ARE A SCAM!

Stacees attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2023
Stacees C. Stacees Rep
over a year old

Dear Cindy,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Texas
1 review
0 helpful votes
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10 out of 10
February 17, 2024

I was very anxious to order this dress online from this website. My daughter wanted a dress very similar that was made by sheeri Hill but I could not afford the $900 price tag. I found the same exact dress online from this website stacees.com for fractions of the cost. I placed my order and waited the 3 weeks until it arrived wondering if I messed up by placing the order. It came in and we were extremely pleased with the quality of the dress. My friends and family couldn't even tell the difference between the sherri hill dress that was 900 vs this dress I ordered. The inner bra lining was actually better than the sherri hill dress. This dress was a 10 out of 10 and I would definitely recommend to anyone who is worried or anxious about ordering from this site like I was to order from this site. You won't regret it.

Date of experience: February 17, 2024
Stacees C. Stacees Rep
over a year old

Dear Nicole,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Beautiful prom dress!
November 23, 2023

Was worried about ordering my daughters prom dress online but when it arrived it was absolutely gorgeous! The quality was amazing! The colour was beautiful! (Pale blue) It was much better than the picture online! We ordered a lace up back in case we werent accurate with our measurements. It was a little bit big when it arrived but it didnt matter with the lace up back! My daughter was chuffed to bits with it!

Date of experience: November 23, 2023
Stacees C. Stacees Rep
over a year old

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Wisconsin
1 review
0 helpful votes
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First communion dress
May 23, 2024

Amazing experience! Dress was tailored perfectly to our measurements. Quality was excellent! Customer service was great and responsive! I will definitely purchase from them again

Date of experience: May 23, 2024
Stacees C. Stacees Rep
12 months ago

Dear Ann,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

GB
2 reviews
5 helpful votes
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Ordered a dress with my exact measurements which did NOT fit me and I proved it didn't with images. Tags were still on the dress and it was fine. They basically said if I return it that it might get lost and I won't get a refund. They first offered to give me £10 back and make another dress for me for £50 but I refused and said I wanted a refund and to return the dress. Then they offered to give me £20 back and male another dress for me for £45 and I refused because I did NOT want another one from them. All I want is my money back because I paid alot for a bit of net curtain that doesn't even fit me and I'm not happy at all. Disgusting customer service. Awful company. Do NOT but anything from here EVER.

Date of experience: July 2, 2023
Hoolly W. Stacees Rep
over a year old

Dear Charlotte,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Best regards,
Stacees Customer Service Center

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GB
1 review
0 helpful votes
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Definitely ordering again!
November 26, 2023

My entire experience was amazing! The service was great and my dress fut perfectly when it arrived! It arrived earlier than expected which was also amazing! The dress itself was absolutely stunning, I loved it so so much, extremely good quality. I'll definitely be ordering again!

Date of experience: November 26, 2023
Stacees C. Stacees Rep
over a year old

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Arizona
1 review
0 helpful votes
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Beautiful Dress
December 1, 2023

Reference Number: SM*******573
I bought this dress to wear for my daughters quinceanera and I am extremely satisfied with the dress and the quality. I absolutely loved it!
I recieved so many compliments on my dress.
(I decided to add the off the shoulder sleeves to it since it was a spaghetti strap dress)

Date of experience: December 1, 2023
Stacees C. Stacees Rep
over a year old

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Mrs
November 7, 2023

It was very easy to browse, the payment was easy, the customer service was brilliant. The shipment and delivery was very fast. My dress was more than what I expected. I have recommended stacees to all my friends and family and will buy more dtesses from them.

Date of experience: November 7, 2023
Stacees C. Stacees Rep
over a year old

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Brilliant :)
March 4, 2025

Stacees made my prom/bridesmaid dress about a year and a half ago and the quality was so good. It was a beautiful emerald green, satin mermaid/trumpet dress with a corseted top. The colour quality and fabric quality was incredible. Over all, a well crafted and certainly well loved dress.

Date of experience: October 21, 2023
Stacees C. Stacees Rep
2 months ago

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Florida
2 reviews
0 helpful votes
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So easy!
February 19, 2025

From what I remember it was good. The quality of the dress impressed me.

Date of experience: September 3, 2024
Stacees C. Stacees Rep
3 months ago

Dear Beth,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center