Stacees has a rating of 4.5 stars from 1,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 3rd among Prom Dresses sites.
My daughter loves her dress and it was made specifically just for her! No alterations were needed! I sent her measurements and it was made for her! The price was a win as well! I would definitely order a dress from Stacees again!
I had some concerns ordering a prom dress online, however after receiving it earlier than expected my daughter is very happy with the purchase and chance we took. Customer service via email was great.
Dear Alison,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Beyond happy with my daughter's prom dress! Spent weeks looking at hundreds of dresses it was a nightmare! Finally I stumbled across STACEES right away I found the perfect dress for my daughter. Ordering was quick and easy took my daughter's measurements entered them in it asked for additional information or requests. I requested for additional padding in the cup size to make her feel more confident. I Order the dress a month in advance so it would be ready on time. I did get little worried when shipping was delayed past April 29th but support helped resolve the issue quickly i received the dress 3 days later. The dress fit her perfectly it was more beautiful than we could imagine! I will only order Dresses from stacees now. They made it so Hassel free and I have 4 daughter's & there is nothing hassel free with them lol. There will be many more formals and events and i know they will take care of our needs and more. Thank you for making sure my daughter felt like a princess an for giving me peace of mind during the stressful time.
Dear Kayla,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I've never ordered off Stacees before so was a little unsure of what to expect, I was completely surprised! They took my measurements when ordering, I wasn't sure they'd be adhered too but they really were. They keep you up to date on progress and shipping which was very useful.
When my dress arrived I couldn't of been more happier with the quality and the workmanship both exceeded expectations. The dress was a " Mother of the bride" so a very special occasion, they added sleeves on request again very well done.
I couldn't recommend them more and will definitely buy from them again.
Dear Maria,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I have ordered 3 dresses for my niece for her prom to try. We have been trying to return a dress that did not work for her.
I have contacted the customer service for returns and have no satisfaction. I have asked to return a dress in several occasions and all I get is a run around. I want to cancel the 2 I have on order to go somewhere else to do business. They offered me 20$ refund, absolute joke.
Buyer beware! They do not follow their return policy!
I have contacted the 4 times now.
Dear Krista,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
Stacees's has a huge selection of dresses to choose from. I was hesitant to
Order online without seeing the dress and also doubtful about the fit. After talking with a representative I ordered my granddaughter's prom dress. I am so glad I did. The dress is beautiful and the fit is perfect. Do not hesitate to order from Stacees;s.
Dear Judy,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Best regards,
Stacees Customer Service Center
I ordered a dress from here for a wedding. Received the dress and it's not even the right color or material. Now it's the back and forth with the emailing and they are offering for me to keep the dress and resell it and offered me $60. This is BS. I've kept all emails to dispute to my credit card company showing fraud due to they provided me with an incorrect dress period. Save yourself the stress and do not EVER trust or buy from this company again!
Dear Ericka,
Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.
Best Regards,
Stacees Support
I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.
I have ordered several gowns from Stacees and have been pleased with the quality and workmanship of the gowns, Stacees customer service team have been wonderful to work with. They really work hard to make the customer happy with their choice of gown. I will continue to order from this company.
Dear Kristi,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered a prom dress for our daughter last season and was very pleased with the results. We gave them all of her measurements and the dress fit her perfectly, we did not need to have it altered at all. We would definitely buy a dress from here again.
Reference #SM*******962
Dear Kim,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
They assured me when I ordered that I could return the dress for a refund. Then when I tried to do so they offered me $20 to keep the dress saying that the return was too difficult and that they would need to charge me for entry fees, etc. It took many emails and calls and in the end I had to settle for $80 to keep the dress- which did not fit. I gave up trying to fight them, even with email proof that they would refund the full $ (minus shipping). Do not believe them that you can return it! The dress was too big despite giving them measurements.
Dear Kris,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
We ordered a HOCO dress for my daughter & we're thrilled that it not only came early but it was so beautiful. Comfortable & well made. She also loved nobody was wearing her dress and all the compliments she received. We will order from Stacee's again!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My homecoming dress came in so fast and the quality was amazing!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I am sorry that I ever bought a dress from this company for my daughter. She loved the dress from the picture on your website but it has been nothing but headache after headache since we bought the dress. The dress came late. The dress is cheaply made and has glitter that sheds all over the place all over the dress. I have tried to return the dress by following the return policy as posted on the website but the company has given me nothing but a countless number of emails about returning the dress. I will never buy anything from this company again and will tell everyone that I know to never buy anything from this company ever again. Stacees advertises a return policy that they do not want to honor. We are stuck with a cheap dress that we paid $130 for and the company won't take it back
Dear Dana,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Stacee's is very responsive. Dress arrives very timely. Absolutely beautiful dress. The only problem was we didn't realize dress had a train and had to pay for alterations to have it cut off after having it custom ordered.
Dear Sara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Last year (2023) I bought a beautiful prom dress from Stacees. The product I received surpassed all expectations. It was absolutely beautiful and the quality was excellent. I still have this dress and can't wait to wear it again.
Dear Sarah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The order process was very thorough and involved multiple checks. Many measurements required. The timetable laid out was adhered to and the dress arrived on time. It was beautifully finished and fitted well.I loved it the moment I saw... and wore it!
Dear Sue,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I have been begging for days to please honor their return policy. My dress did not fit and also after trying it on it was clear the skirts would be too heavy for me. I have been back and forth for days in emails. They even asked me to send a PICTURE of me in the dress that wouldn't fit! Then apologized for being inappropriate. I was told I would have to pay for shipping back and I should just take a $25 refund! Do not order from them if you want your money back as they promise if the dress doesn't work! I will amend my review if they make this right, but as of now I have a dress that does not zip and I can not ever use that I spent a good bit of money on.
Dear,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I received my dress last week I'm amazed at how beautiful it is the picture did not do any justice. I tired it on and I'm glad I said yes to this dress. I have my bridesmaid gettin there dress here one has it and loves the dress thank you for making it easy to search and order mine 🥰 I'll have a picture coming in June
Dear Marian,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I ordered a dress from this website, saw a ad on Facebook and took a look. I was not disappointed by the many beautiful wedding dresses, Prom dresses, I am very happy with my purchase and the delivery time, I would definitely recommend this website to family and friends, I can't wait to make my next purchase, thank you so much.
Dear Maureen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Answer: They have an AI that you can chat with 24/7. However, it cannot help you.
Answer: Hi dear, So sorry for that, could you please provide the order number for us, I'll check it
Answer: You give them your actual size measurements then they make to fit excellent company and outfits
Answer: They asked me for exact measurements and double checked them aswell the dress fitted perfectly
Answer: They are a legitimate company had my dress and bridesmaid s x 5 dress were ordered and arrived were beautiful
Answer: My dress was made/tailored. From start to finish (ordering and it showing at the door) it was about 15 days
Dear Erica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center