From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always polite and emails to make sure measurements are correct and that I am happy with the items purchased.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
When I got engaged I started looking for engagement dresses. I browsed the web for hours. I was skeptical at first. It's hard finding good quality dresses online and trustworthy sites.Stacees has been absolutely wonderful. I ordered an engagement dress back in April and when it came it was absolutely stunning. It was exactly like the models photo. I knew then I would use them for my bridesmaids dresses. I bought my sisters bridesmaids dress this fall and when I received it I was so excited. I could see my wedding vision come to life.They are stunning dresses.
I appreciate how responsive they are. With anything I have ordered they always reach out and make sure if the measurements are correct before they proceed and they are quick to respond. The dresses are truly beautiful.
Took a lot longer getting the dress than expected! Was expecting it a lot quicker!
Dear Natasha,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I would buy from them again and again! Her dress was amazing. Fitted her perfectly and the quality was superb
Dear Maria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Order arrived quickly and was exactly as pictured. Quality was actually above expectations.
Dear Angela,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress exceeded our expectations! Timely delivery and great customer service
Dear Heather,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
This is the 4th dress we've ordered. Very happy with them. Sizing is perfect.
Dear Amy,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My daughter was thrilled with her dress! She got complicated on it by strangers all night at her long distance boyfriend's prom. It was 1/6 of the cost of local prom dresses and the measurements came exactly as indicated. No alterations were needed! She's already picked out her dress for next year and we will order it this summer!
Prom dress last year; came as intended and in time. High quality.
Dear Luna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Better than going to a million dress shops, she found one right away for the second time.
Dear Robert,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We shopped everywhere and tried on dozen of dresses, Stacees had extracts what we were looking for. Fit perfectly, great quality and arrived in plenty of time!
Dear Suzanne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
This is our third order from Stacees. My daughters and I love your dress options.
Dear Mandy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We have purchased dresses from Stacees for 2 different occasions. The option of being able to provide specific measurements and have a customized dress be made was amazing. Both dresses were a perfect fit. The customer service and communication provided by Stacees were terrific as well. I have highly recommended this company to several friends and family. Reference number SM*******803
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I'm a very satisfied client of Stacees. I've been ordering dresses from this site. The fabrics are really good. They also have a great customer service. I highly recommend this brand. :)
Dear Marj,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I ordered a dress for my daughter and I wasn't sure how it was going to work out,. I did get multiple emails from customer service to help me with the measurements. They were kind enough to bring it to my attention. When I sent in a measurement, that didn't makes sense. I appreciated the attention to detail and how responsive they were. The dress came faster than I anticipated, and we were generally happy with it.
Dear raquel,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Faulty. Do not order from here! Bad customer service. Will not accept returns.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great dress and choices. Took a long time to receive...
Dear Monica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
From beginning to end, we had a great experience ordering from Stacees. The ordering process was simple. The dress shipped quickly. The dress was a perfect fit. Most importantly, it was just as beautiful as in the picture online. Everyone asked where we got the dress. We will definitely be ordering from Stacees again.
Dear Lisa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
DId not receive any information about prior order, email slow response
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Horrible Company, life is too short to buy and deal with them. Horrible experience Buyer Beware. They will fight you tooth and nail about any return or false representation of dress. They of course locked their Company reviews after they gave themselves 4.8 stars. If they open that it would change dramatically. Beware of any Company that locks their reviews.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great experience. Dress fit perfect. Shipping and production time was great. Received lots of compliments on the dress
Dear Crystal,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vickie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center