From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website states that they accept returns and will refund you, but they are trying to offer me $45 to keep the dresses and try selling them on my own! I do not need any other dresses and I simply want to return the two that I bought and get my $346 back!
Ordered the first dress for my daughter's homecoming dance and was very pleasantly surprised at the high end quality of the dress. Now ordering her dress for the cocktail hour of her sweet 16 party and hoping for the same quality dress.
Dear Sandra,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Was a little worried about receiving on time but the dress was beautiful
Dear Wanda,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Customer Service is very fast and reliable through email. My daughter loved her dress and it fit perfectly when we gave her exact measurements. I recommend sending you exact measurements rather than going by general size. Everyone commented on how beautiful her dress was, and for a good price. Very happy!
Dear Ani,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Purchased prom dress for daughter last year and it was a great experience. We decided to come back for round 2.
Dear LaToya,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered a dress for prom last year and it was beautiful and fit perfectly.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We bought my daughter's prom dress from here last year. We loved it so much, this is where we are getting this years dress!
Dear Kimberly,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
This is my second time ordering because the 1st dress look exactly like the picture! Thank you so much Stacees for providing these beautiful dresses at these reasonable prices! You have me as a forever customer!
Dear Sequita,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was a great fit and great quality. It also was delivered fast and on time.
Dear Sarah,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered a custom size dress for my daughter for Hoco. It was perfectly sized. Arrived within a few weeks as well! Quality was great. Will definitely use this company again!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Liked looking through the dresses. They were all beautiful and classy.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
SM*******013: I ordered off Stacees to look for a homecoming dress that fits perfectly and defines my body figure and I found the perfect one. I recommend going to Stacees to find your perfect dress for hoco, winter formal, prom, etc. It provides so many options of colors and types of dresses like glitter or sequence etc. It was honestly hard to choose one dress. All thanks to Stacees I was able to find an amazing dress for hoco!
Dear Lulu,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I got a custom dress and I added an extra 3 inches and still it was short. I'm not tall, i am 5'6 and still it was short. Very disappointing.
Dear Gia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Have ordered prom and Homecoming dresses- both were absolutely stunning and true to the pictures. Great quality!
Dear Jessie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I did have to get it altered slightly but I expected that as I am not the best measurer! But the dress is beautiful and the perfect color. Customer service was wonderful. Shipping was fast!
Dear Alicia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress was gorgeous and wonderful quality. My daughter received many compliments
Dear Lisa,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered a prom dress last year and it was great quality for much less than other places.
Dear Krista,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered a beautiful layered tulle gown for my very petitie daughter. We gave accurate sizes and only had to do a minor amount of alterations when it arrived timely
Dear Ashley,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress was/is beautiful my daughter loved it she looked so beautiful, the fit was great
Dear Melanie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
It was so easy to order the right size There so many color choices, it was an ease ordering
My daughter needed a dress for a competition and she wanted something that was very princess like. Our experience was fantastic, easy to order, updated on the delivery status. Speed of delivery was great and the finished product was stunning! My daughter went on to win the competition and will be purchasing her next dress again from here.
Dear Katie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center