From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My daughter ordered her first prom dress last year and she looked stunning. Very well made and great quality.
The dress was customized for my silhouette.
They were very responsive and on time
Dear Benoucheca,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
This was a custom order for sizing.and although I was a little nervous about it we went ahead and took a chance and I'm so glad we did. The color and sizing were PERFECT! And my daughter looked so beautiful 😍 Thank you all so much
Dear Monica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
This is the second dress i have ordered, i ordered a hocos dress and it turned out beautiful and fit amazing. Which led me to purchase my prom dress from the same site, which did not disappoint their email for more true to size measurements shows the care for the outcome of their dresses
Dear Sierra,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Absolutely loved this dress for my event! The quality was great, the shipping & customer service was great, and the prices are very affordable! I will definitely order my formal dresses from this website again.
Dear Jenna,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The custom dress fit perfect! Loved it! Really happy with the order.
Dear Trisha,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We have ordered about 5 dresses and been thrilled with all of them. I needed an extra for my daughter who is in a televised pageant. So your dresses will be on TV.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress came on time and was beautiful as usual. Not sure of the exact date I received. But it is for her military ball.
The dresses are beautiful, I recommend it. My daughter loved her 15th birthday dress, she looked like a princess and the color was beautiful.
Dear jaimary,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Shipping costs more then the swatches and other stores offer 6 free swatches
Dear Dara,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I ordered from Stacees for my junior prom a couple of years back, the dress was exactly like the picture, the same color, came in really quickly and everything. I'm petite so I still had to get alterations, but as someone who's gotten designer dresses the quality is unmatched for the price, and I just ordered from here again!
Dear Olivia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was beautiful and fit my daughter perfectly! I appreciated the custom fit with personalized measurements.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I appreciated Stacees emailing and asking for measurements for my daughters prom dress.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The quality of the dress we ordered was amazing and the style was different than all other dresses the girls had at school.
Dear Julie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dresses are beautiful & easy to shop site! We like being able to custom order size
Dear Jacque,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Excellent shipping and beautiful dress. We measured and it fit perfectly from Stacees size recommendation. Will definitely order again!
I am between a 0 and 2 depending on the dress. The first dress I ordered was custom and fit perfectly. The second dress was a standard size 2 and I planned to get it altered due to timing. ( I am 5 feet even.)I couldn't zip the dress passed my waist. Had to order another one. Went with custom size. Hopefully it will arrive before I need it!
Dear Dani,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Shortly after placing my order for my daughter's junior prom dress, I received a confirmation email asking for my daughter's measurements and her dress was perfectly tailored for her! She looked stunning and had a great time at prom.
Dear Robyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Buying online from a company I had never heard of I was hesitant. I was so happy when I received my dress. Quality was amazing service was quick.
Dear Maureen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I addended a Gala and couldn't fit into my beaded gown, anymore. I wanted to treat myself to something beautiful and Stacees fit the bill. I recommend getting the dress tailored to your measurements unless you know you can wear standard sizes. My choice was to not tailor and had to use a belt. It was beautiful anyway. I have another Gala in November and will ABSOLUTELY use Stacees. THANK YOU FOR MY BEAUTIFUL DRESS.
Dear J E,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I loved the custom fitting and the quality of the dress. My teen is short and Stacees is the only store that trailers to her with quality that doesn't break the bank.
Dear Angelica,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress was beautiful and fit me perfectly. Communication was great and I loved the note it came with. The dress did have a couple of dark marks on it when I received it but they were hardly noticable.
Dear avery,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear April,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center