From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Bought a dress for my daughter's junior prom. It was stunning.
The dress was exactly like the website picture. The sizing information was accurate and it fit like it was made for my daughter.
Dear Samantha,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The best experience with custom orders I've ever had. Friendly customer service, fast delivery, exceptional quality.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I made a mistake with my order and the customer service was very easy to talk to in order to fix it. They helped me find the perfect dress for a low price.
Dear Alissa,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Timely shipping.
Very well tailored dress
Fit my daughter perfectly. True to size! Will order again
SM*******506
Dear Samantha,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Has lots to offer in all sorts of styles and colors. Easy to select the style you want.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We ordered a dress in February for a dance in March. It was made to my daughter's measurements and it fit her perfectly. It's a gorgeous dress!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Purchased my daughtet's homecoming dress last September and was presently surprised how beautiful the dress was. However, I was slightly disappointed in the craftmanship because after wearing it 6 hrs the seam came undone.
Dear Holly,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
They emailed to ask for size specific and the dress fit great
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I had ordered same dress in custom but it was too short. I added length but still too short. I am ordering same dress in regular hopefully we will hear from them.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I ordered my daughters prom dress from Stacees last year and had an amazing experience for online dress shopping. This year I purchased for both my daughters. I love that we can do a custom measurement to make sure the dress will fit just right. I can't wait until we get the new dresses in and I can see them off to their Senior Prom!
Dear Ashley,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The material is great and the fit is perfect according to the measurements!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I bought dresses for two other granddaughters last year and they looked absolutely beautiful! I'm sure this time will be just as rewarding for this little lady!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Purchase 2 dresses however one came in too late. When I tried to return it Stacees said it was an alternate size however the size was a standard size. Would not refund.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Absolutely loved her dress for Prom last year, so returned to get her dress for this year. Have recommended Stacee's to friends.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My shopping experience was easy. Your merchandise selections are awesome and unique.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My homecoming dress came in so fast and the quality was amazing!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Although we did receive the dress in time, it was a week late even though we payed for expedited shipping.
The dress, thankfully, was perfect in size. We would not have had tike for alterations due to the late delivery.
Beautiful, good quality. I'm trying again and will absolutely change my review to reflect this purchase and delivery.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I wish there was thicker straps for heavy dresses. Amazing.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Buyer beware! This company does not honor their return policy. Before ordering my daughters dress online, I did my due diligence and researched their return policy which states that returns are refunded as long as the dress is not a custom size. When my daughter's dress arrived way too long, I followed the return policy steps. After several back and forth honors, the truth finally revealed itself. Stacees gives you two options: keep the dress or be charged a 30 percent restocking fee! There is no mention of this fee in their return policy which left me feeling frustrated. Consumers should be told the truth up front in the return policy specifications so they can make an informed decision about purchasing.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center