SSE PhotoVideo

I order a sionyx night vision camera from them. Waited two weeks and it never came. They said in stock on the website and it would be delivered by the end of the week. They took the money out of my account and intern charged me 60 dollars for a return fee when they canceled the order because it wasn't actually in stock. The whole time this was happening I could get ANYONE from customer service via email or phone. Complete rip-off.

I give this company 5 stars for great products and amazing customer service! I ordered a Canon camera and ordered a wide frame lense. They called me to fix my error because I ordered the wrong size lense. Amazing customer service

Don't believe these fake reviews. I paid $429 for 2-Battery Ultimate Accessory Bundle for Mavic 2 Pro. No batteries were shipped. No props were shipped. What I got was about $50 worth of cheap accessories. Their address is 40 Montgomery St., Hillside, NJ *******. Also the same address as very bad photo store according to the BBB. Scam is written all over this.
Update: After many calls, got through to someone. They did finally ship the batteries, but not the props. They said I already have them, which I do not. They person I talked to was short and rude. Added 1 star for the batteries that I was owed.

I was looking to do some Macrophotography and came across this Olympus TG camera. On doing some online research, came across this SSEPhotoVideo site and got a price over the phone, and found their prices to be fantastic, no way could I get a better price. I went to pick up the items at their location, was a bit skeptical at first, since it happened to be a Warehouse, rather than a Retail store. Anyway, I picked up the items and later when I contacted the firm, I was surprised they shipped me the same day, additional items I had asked for & some more. Hats off to these guys, Ben & Bill, for their prompt service.

Bought the Mavic Pro Plus More kit... got everything ok. But... one of the batteries is non-functional and won't charge. These sell for 130.00 retail... they won't change it out. They want me to return the WHOLE KIT fir a refund... after I've already opened. ISANE! They say they can't replace the item. The only way is to get a refund. NEVER will I do business with them again.
If I could give negative stars I would. Now I have to go out and buy a 130.00 battery to replace the defective one they sent and won't replace. Buy elsewhere... Buyer BEWARE

I purchased a Nikon D850 from this company. Found out today from Nikon, when I tried to register my camera that I was sold a GREY MARKET camera that cant be registered nor repaired by them. Proceed with caution if ordering from this company.

Well, where should I begin?! First, they sold a product that is not in stock
Second, they did not even notify me about it. I had to wait until I receive the package, find out it is not in the box and reach out to them to inquire about it. I lost precious time just to find about it. Not professional at all.
Third, they did not even offer any refund. I had to request it
Fourth, they did not respond to my refund request I had to follow up with them.
Fifth, I followed up with them 3 days ago still no response from them. I am not even sure if they are going to refund me or not

Spent 829.00 on a dji drone on 6/6/19 that should be to me in Ohio on 6/11/19. Well seller hasn't shipped it as of 6/9/19 and I need it for work on Wednesday. On 6/9/19 this company hours are 10am til 2pm. I spent from 10:05am til 1:45pm waiting to speak to someone but never got thru to anyone. Make sure you look at all the reviews before buying anything from SSE. Paid the extra money and went to best buy and picked one up today. Now I have to fight to get a refund... STAY AWAY. I added a few screenshots of the phone calls... I literally had 3 different phones going at once all on hold. They are an authorized dealer for dji drones and I will contact dji tomorrow to advise them how SSE is representing them

I had purchased a tripod for my camera last August and a part had snapped off after my second use. I called SSE for a replacement because I really like that tripod and Logan Cohen took my call. Not only was he very personable, professional and courtious, but he send me a whole new replacement for my tripod. Not every store does this and I wanted to shout out to SSE PhotoVideo for being pro customer. I will definitely continue to do business with SSE in the future. Love this store and its customer service! ~mt (Marie Taylor, North Carolina).

Bought a Camera Nikon D3500, supposedly new but it's missing the manufacturer warranty card. Called them and they said "that's because we give you a 90 day warranty" How is this supposed to be better than the manufacturer warranty? They had to open the box to get the warranty card out, or they sold me a refurbished camera for the price of a brand new one. Contacting AG & BBB. Clearly stated on the box Manufacturer Warranty included.