SSENSE

Ordered a pair of boots! I never receive them! Called emailed costumer service and I got automated response!
Holiday closure. Too
Much volume!
It is a horrible service! I will never buy here again!

I placed an order with them, they sent me an email after 2 days" we can't process your order" we have to verify that you have access to this bank account so we took a little amount between $1 and $10. I emailed them that amount, then I got another email saying oh this is not enough, we have to send you the order to the billing address instead of the shipping address. I emailed them, called them, I explained why the shipping and billing address are different ( I've never had to do that before) I offered to send my ID Bank statement and whatever they need to make this order haopen. After a lot of back and ford, they approved my order and sent me an email saying that just half of my order is available! Really after making me wait for 10 days! And at this moment while I am writing this the order still not here. You are telling me that the main item I made the order for is sold out! What a joke. Very unprofessional customer service and horrible strategy. While they are putting me on hold for a very unreliable security verification process they just sold my item to someone else.

Worst customer experience ever. My bank account was charged twice for the same order. I immediately wrote to them and still didn't receive any answer.

I ordered express shipping on a Maison Margiela ring to be delivered in time for my friends 21st birthday. Upon receiving it, I've opened the box to find a damaged ring. Any sensible person working in retail would look at this ring and see that for $330, it is appalling to sell to someone in the state that it is in. Not only can I not give this present to my friend on their birthday, but dealing with customer care has been disappointing. The only thing you can offer is 10% off the ring? How embarrassing to give a 21st birthday present with chips in it. I even asked if you can give me 10% off another style of ring to make up for the inconvenience you have caused me but no you cannot. I am left with no other choice than to request a refund, to which I now find out I need to travel almost an hour from my house to drop off at a UPS location? I can't give my friend a present for their birthday and I don't drive so how do you expect me to travel all that way? I want my money back ASAP so I can go buy another ring elsewhere that provides me better customer service and values its customers. How about instead of saying "sorry for the inconvenience" OVER AND OVER like robots you actually reflect that in your actions and make my situation EASIER rather than HARDER. This your fault for not upholding excellent quality assurance processes yet now I have to do all this hard work? Sort yourselves out.

It's a fun virtual styling tool basically. You can browse sweaters, dresses, accessories, shoes and make the style spreads commonly found in fashion magazines. The items are clipped from various sources across the web - fashion retailers, brands' sites, etc so it's a fun way to discover new brands and browse new styles. Of course some of really nice items tend to be high luxury - Yves Saint Laurent, Louboutins, etc that cost $800-$1k an item and wouldn't realistically be a catalogue of what you have if for example you were trying to create a style collage based on items you might have, but it's a great starting point for finding similar items to match outfits you have in mind or might want to buy. A useful tool I've found is the ask advice section. You can post some items you need advice on, matching/sizes and people will pull up other items to answer.

A note that, the images obtained are "clipped" from other websites - so there can be limitations on how well they're representative of a 3D outfit.

SSENCE lost my order that I paid to have priority expressed to my home, my order contained two items. I was in contact with them over a course of a week, their costumer care was communicating to me I would be receiving confirmation emails with updated tracking(this took 4 days) When my order finally arrived and when I opened the back pack the quality did not look the same as it did online, also the ITEM WAS DAMAGED. I contacted SSENSE to see if i could have a refund on the damaged bag. They only offered me a refund of 80 dollars on the item when the item retailed for 210.00. The zippers on the bag where all split and there was a ton of fraying on the cheap straps.

I was glad I bought goods arrival as soon as possible.
I could buy what was sold out at the official online shop at SSENSE.
I hope to further enhance the brand lineup.

0 STARS! THIS COMPANY WAS COMPLICIT IN A FRAUDULENT ACTIVITY! My card was stolen and the culprit made a purchase on their online store, I called them few hours later to tell them about the fact and after I gave them all the information needed they told me they needed time to find the order, I called them the day after and I received the same response, today I received a message from them saying that the order has now been shipped and they couldn't do anything about it, and that I should ask the money back to my bank. I informed them that there had been a purchase made by a thief and they completely ignored me. They don't care how they make their money, even if they help a thief get away with it.

I purchased over $1000 shoes and I refused the package2months ago. They are from CANADA and I had to pay over $200 tax. They said still haven't got package. So if get lost I need my refund.