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SSENSE

How would you rate SSENSE?
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Canada
1 review
0 helpful votes
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Great customer service
September 8, 2017

Customer service advised me that item ordered had small defects before the shipping. They even sent me some pictures of the defect and offered me a small discount.

Date of experience: September 6, 2017
Michigan
1 review
0 helpful votes
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Best Service Ever
November 17, 2017

I ordered a Kenzo shirt early 1 morning and I received it the next morning. Coming all the way from Cali to Michigan. The service was well appreciated.

Date of experience: November 14, 2017
Oregon
1 review
0 helpful votes
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Perfect website, everything I needed, came faster than any other website! I will gots ure be using this website for all of my clothing needs in the future!

Date of experience: July 27, 2017
Ohio
3 reviews
0 helpful votes
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Amazing website
January 12, 2021

I buy a lot of designer, ssense is by far the quickest in terms of shipping and delivery, all products are carefully packed and real designer, and returns are extremely easy and hassle free!

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
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They wasn't the right size. Ordered size 7womens.
November 13, 2017

I received size 71/2 men's. But I was able to return and receive a refund in a timely manner. Thanks. I liked all of my experience, except the part about the size. Thanks again.

Date of experience: November 10, 2017
France
1 review
0 helpful votes
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Thank you so much!
September 7, 2017

Sarah has been very efficient, very professional and helpful.

She brought perfect advice.

She helped my husband to the next step!

Congratulations to her.

Date of experience: September 5, 2017
TW
1 review
4 helpful votes
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Sell with deception
June 11, 2017

They use 'made in Italy' to deception people to buy their product and never acknowledge their mistakes. They are liar. (note: if you email them, they will change their clothing's detail)

Date of experience: June 9, 2017
New York
1 review
19 helpful votes
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Fake
December 8, 2019

I bought a PRADA iPhone case. I paid $250.00 yes shame on me. The case is shredding after having it for 4 months and I take very very good care of my things. I went directly to PRADA in NYC Who then told meThat they can't verify that it's authentic from the paperwork that I showed them. I then contacted ssense and they did not help me at all. They basically told me I'm screwed. DO NOT BUY FROM THEM THEY ARE FAKE PRODUCTS!

Date of experience: December 8, 2019
New York
1 review
0 helpful votes
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Quick and Easy
September 7, 2017

Ordered some clothes as they released, no issues carting and paying for the product (you know how bots be on drop days). Clothes came 2 days in the mail, no shipping cost. Couldn't be more satisfied

Date of experience: September 5, 2017
Ohio
1 review
5 helpful votes
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Do not order from ssense if you receive an incorrect size cost $40.00 to ship it back ssense will not pay additional customs fees, required by seller, items is then returned to you another $40.00 and it sits in customs waiting for ssense to pay customs fees IT'S BEEN 2 MONTHS NOW, NO REFUND! AWEFUL EXPERIENCE DO NOT PURCHASE FROM THIS COMPANY!

Date of experience: March 18, 2014
Utah
1 review
0 helpful votes
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Super easy to work with. Very satisfied with my purchase. Amazing deals, super quick shipping. Overall an amazing experience. Definitely going to be coming back for more.

Date of experience: August 11, 2017
Florida
1 review
0 helpful votes
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Very pleased
August 13, 2017

My product was delivered quickly with superb customer service. I'm very pleased with my experience shopping here and I plan on shopping here consistently in the future.

Date of experience: August 11, 2017
Georgia
1 review
0 helpful votes
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Excellent shopping expwrience
January 29, 2018

Quick and efficient customer service, helped with figuring out the right sizing on the item, sent me an email with exact dimensions and the pants for perfectly!

Date of experience: January 26, 2018
Canada
1 review
3 helpful votes
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GARBAGE SITE
January 3, 2017

GARBAGE GARBAGE GARBAGE. They have some bul$#*! security measures and cancel your orders without providing information. They act as if their sending you some million dollar diamonds. Do not order from this site, your orders will just be cancelled

Date of experience: January 3, 2017
SSENSE C. SSENSE Rep
over a year old

Hi Deshoune - Thank you for sharing your experience. We would like to hear more about it. Can you send us a private message with more information?

Maryland
1 review
0 helpful votes
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100% AUTHENTIC AND FAST SHIPPING
October 14, 2017

Thank you for the new FENDI fall edition! You are all amazing! Overnight shipping from Canada received it the next day for absolutely FREE! Only thing FREE in this world is HELLO AND GOODBYE and of course FRRE Shipping!

Date of experience: October 12, 2017
Kentucky
1 review
0 helpful votes
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Great selection + good customer service
February 1, 2018

I enjoy the unique selection of styles that ssense offer. I do wish I dont have to wait 20+ minuets each time to talk with customer service representatives each time.

Date of experience: January 26, 2018
Washington
1 review
4 helpful votes
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Awful customer care EVER
December 7, 2017

I placed my order on Nov 28, it has been a week and my order is just BEARLY received. They asked me to confirm the amount and I did. The order change to processing and BACK TO RECEIVED AGAIN. I tried to call the customer care, and apparently, they do not have one. It is like all the representatives are BUSY FOREVER. I had been on the phone waiting for more than 20 mins MULTIPLE TIMES. NO ONE ANSWER!

Date of experience: December 5, 2017
Minnesota
1 review
0 helpful votes
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Very fast and simple
September 7, 2017

Was a very simple and fast check out, and the fastest shipping I've ever had. Really easy to navigate through the site, and checked out fast with PayPal which is very convenient.

Date of experience: September 5, 2017
Nevada
1 review
0 helpful votes
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Great Customer Service
July 29, 2017

I had to exchange my shoe due to purchasing the incorrect size. The customer service representatives were amazing and professional! Hard to find great service, today.

Date of experience: July 27, 2017
Australia
3 reviews
2 helpful votes
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Always the right product delivered in a timely matter. The website has been greatly improved. I really enjoy them and I will continue to buy them in the future

Date of experience: November 11, 2022

Overview

SSENSE has a rating of 2.5 stars from 1,201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 231st among Designer Clothes sites.

service
262
value
223
shipping
251
returns
204
quality
209
This company does not typically respond to reviews
+148