Square Inc

I have been using Square for several years recently I realize they have taken money from my account saying adjustment but when I called the customer service to find out what happen they don't have any explanation they keep on saying that somebody will call me from square but so far nobody has contacted me this has happened throughout the years I just realize it's thousands of dollars that they have taken from my account saying adjustments. I have a small business I have been depending on square for a long time but beware Because there's no explanation whatsoever for the amount that says adjustments I want to know where this money go but still nobody has replied me back

DO NOT USE SQUARE - THEY ARE CROOKS! I set up an account with Square to process payments specifically for Spa Finder Gift Cards. The account processes them seamlessly. I began in May 2023 and the funds never transferred to my account. I kept thinking I had something set up wrong and kept trying different settings and re-entering my account info. When I finally gave up and called them to ask for help setting up, they said they would have to refer me to another department higher up for review and they would email me. I instantly received an email stating my account has been deactivated. They stated that my funds will be released in February of 2024. (This was November 8,2023). No explanation...nothing. Every time I call they say "the decision is final." They will not forward me to a supervisor or anyone else... Always...the decision is final. I even had my banker call them and tell them the code and laws stating this is illegal to hold the funds for 10 months. I cannot speak with anyone and they only send generic email saying "account is deactivated". They are holding over $5K of my money and I am a small, local business...this is literally my payroll. I do not know what else to do. How are they legally allowed to do this?

They are theives stay away! I opened a brand new account, processed some credit card charges and had 1 transfer to make sure it worked. I then processed a larger credit card purchase and they immediately deactivated my account with no explanation. They won't answer the phone unless you have an active account. I am no longer able to access the account online. And they do not answer their emails. They are nothing more than thieves and I hope they all go to hell.

They froze my funds for no reason and wouldn't give them back. But gave me the green light to continue accepting payments from customers. After multiple attempts of trying to get my money back with no success I filed a complaint with the BBB better business bureau. The very next day my account was unfroze and my money returned. I should of started at the bbb from the beginning of all this mess. I'd stay away from stripe too if you can. We just started using Costco 3rd party payment processing. Customer service has been 5 star and processing rates are 1% cheaper. Thank god for the BBB better business bureau. Without them our money would of been gone forever.

Have been using Square POS for over 10 years with no issues until they started issuing refunds to customers that were never requested. After two months of their engineers "working on my case" they still haven't figured out what the problem is, they have not compensated me for the unauthorized refunds, have not contacted me back every time I call as they claim they would and my request to speak to a supervisor was rejected. And automatic refunds are still being issued. UNBELIEVABLE. I will be closing my account and getting another POS.

I have been using Square for the better part of 2 years now and it has been one issue after another. Their absorption of Weebly is utter garbage. The latest issue (that has yet to be resolved) is the inability of their two platforms to communicate with one another. Square's back end and their online selling platform (Weebly) have yet to communicate will with one another so even though you bulk upload an infinite amount of product on the back end with their title, SKU, description, location, and amount in stock, the online selling platform (where you actually sell product) will forever say 0 in stock so you actually can't sell anything at all. Their solution, to manually update and save each one until their engineers figure it out. Save yourselves time and trouble if you want to sell online and manage inventory. Go to Shopify or literally anyone else. Square has yet to get their $#*! together and I don't think they ever will.

Their system is easy to use but if have a problem the customer service is the worst. They scam and do not protect you. No one gives answers other then what is written on a format they cannot think for themselves. Chargeback, forget it you lost even if you have everything to back it up. They pass it to the bank and do not fight for you at all. And when you call to get answers they just say we apologize and repeat what you say. Never a resolution to your answer. I think they just don't care because they got so big. Guess what Helcim is awesome, better rates and people you can speak to anytime with real answers #helcim

WORST MERCHANT COMPANY EVER! DO NOT USE! I ran my first ever transaction with them via the app almost $2500 for a 2 night vacation rental. It went through just fine. Then they contact me via email asking me 20 questions about my business. So I give it all to them, everything they asked for. Then I receive another email stating they are deactivating my account and holding the funds for a period of 90 days then they will release the money. I called the company, got a live rep on the phone which told me everything will be sent via email only and then hung up on me. No explanation whatsoever to why this happened. I sent them my EIN for my S Corp/LLC, photo ID etc. If something seemed off why wouldn't they reach out. To add, why are they requiring this info for simple CC transactions anyways. I feel like they stole from me. I will never use this company again and I will go out of my way to spread the word on this experience to all business owners and people I know. Do not ever use them.

I just bought their $150 stand POS for my acupuncture clinic. Square deactivated my account without giving me a reason. I have not received any email notification. Contact their support team is all AI no human. I have to ask their sales number and get answered. The sales said 1 business day to find someone to help me but 3 days passed still no answer. I also shot them emails for support and still no reply. I tried to file a complain using their LINK: *******@fcac-acfc.gc.ca and the Email bounced back/message blocked. The just hold your money and there is no way you can ask anyone to solved it.

Square deactivated our account with no reasonable explanation. Recevied an automated "no-reply" email stating funds will be held for 90 days, After 90 days past, received another automated "no-reply" email stating funds will be held an additonal 30 days. After those 30 days passed, same email. No will assist by phone or thrpough their "Support Center" which is an automated Chat-Bot.
Never in 17 years of being in business have we had a card processor clearly act unethically and without regard to the adverse affects these 5-6 months holds in funds can do to a company, any size.

They have a phone line that directs you to a chatbot that directs you to email. Then, they don't email you. They have horrible customer service, and it's a total waste of time.

I have been pulling my hair out trying to get my account verified for almost two weeks to no avail. Each time I am transferred to Account Services and I am convinced this department doesnt even exist. There is no way to get ahold of them except to wait for them to email you. This is laughable when I am dealing with thousands of dollars and need to pay my employees. They mishandle my very sensitive identity information and really can't get it together, which is a *******@mn shame.

I've never left an online review in my 25 years of life- but today I am going to every review website to try and warn people to not use square.

They will deactivate your account, suddenly, permanently, and without cause. They will also hold your money indefinitely, and generally make you hate your life - if not actually ruin your business.

They are a garbage company that have caused stress and harm to many people's businesses by doing very shady things, and getting away with it.

I do digital marketing services, I tried to accept one single payment, and square closed my account. In the 3 weeks since of dealing with them, I am honestly just defeated. I don't even want to explain my whole situation once again because there are tons of reviews and cases that show what kinds of things that square will do.

I just want to express my disgust, irritation, and everything in between with this bs company. All they have provided me are issues, stress, and more problems.

Absolutely f*ck square.

And my advice to you reading this right now, is to look at the incredible amount of reviews online that say the same thing. Please, seriously, do not use square.

Rated 1 out of 5 stars
3 days ago
Square is a data collector and will hold your funds hostage
My previous review was disputed and removed since were were unwilling to provide all our account data to validate. We refused as this would open our company to more restriction and the threat of a bad review retaliation.

Update 3/023. We closed the square account since they would allow transactions until they decided they wanted 2 years of tax returns and bank statements. They will not release funds until such private information is provided. No other merchant asks for this Information. They will hold your funds until provided, so we closed.
When attempting to access our statements for accounting we were denied access until the information requested was given. We had already moved on and still, they hold access over the customer's head so they can collect and sell your data. This company is a scam. It's been 5 business days and are getting the run around regarding our statements.
I've used merchant services for over 15 years, from start ups to 15 year old businesses and none have required this personal information. Shame on you square!
Stripe does not have any of these hassles.

I am the owner of a chimney company customer made a payment via MasterCard of $1,075 after submitting the transaction to square the same night square debited my account for $1,075 with no explanation it's been a month and a half I still have not received any kind of explanation and then after contacting them numerous times they claim they do not have any kind of record that they withdrew the money from my account the only proof I have is my bank statement which clearly states square withdrawal 1075 I have been on phone with square 6 or 7 times they did nothing but take me in circles I have no disputes or chargebacks from any customers whatsoever. Their customer service is very unprofessional choreographed and scripted I would not recommend this company to anyone

Taken over 2 months of nurmerous emails and phone calls to get an address corrections on the 1099-K issued. I have followed their policy guidelines and provided the necessary information and they still refuse to make correction. Their customer service staffers (Abner C and Javad) are only nay sayers and incompetent. Asking same questions over and over again. They refuse to connect you with a supervisor or someone who might have the knowledge to make the correction. They are all speaking English as a second language from 3rd world countries so very difficult to understand over the phone and they do not understand English well enough to get it right. I am filing a complaint with the IRS and the BBB. I do not recommend using this company. Other cc companies I have used in the past were so much easier to work with since they are US based.