Spygear Gadgets

I've been trying to reach them on a defective brand new device for 2 weeks and I cannot get a hold of them. I've tried calling *******848 and I get a no answer or closed for 4th of July notice even we are in August, no replies via email nor chat. Seems only their sales shipping dept. is running but no customer service personnel at all. Very dissapointed.

Item purchased failed upon initial use. Company has not responded to many emails, "live" texts, and does not return calls (phone always rolls over to voice mail). No attempt to deal with product failure.

Tried to use different spy apps but they always are complex to use and they just hang or crash midway. I saw posts about Dualspy57@ gmail and I got talking with him. He absolutely did a good job and I'm really grateful to him. I'm in his debt

Ordered a highly reviewed product, and after one (1) day it failed! Sent numerous Emails with no response. Followed that up with two (2) phone calls (and of course no answer) left voice mails...
With, you guessed it, no response. DO NOT deal with these frauds. They are quick to take your money, but not so fast to back their products.
I only gave 1 star because there was not a ZERO to give!

So I've had this for a few 2 months now. The sound is not the best and the motion detection is average. Still happy with it until this morning, I got a motion notification from someone else's camera! No idea who but it shows face and they're asleep! I have so many questions about this: how did I get someone else's notification, this person is asleep so was there actually a motion detected? I have pictures of my camera and then this one notification I got from someone else's. This is super creepy

Good product. The app however need to be updated so that I can access the camera and audio on my apple phone

Product Didn't work. No returns. Terrible service. They don't return calls or emails. Wasted money and time.

Returned product…they said that they would have to contact the warehouse to see where the return was and I would receive a refund. Still no refund it's been over a year I've been trying to get this product refunded. No one answers the phone no one returns emails. I am filing a small claims. I have the tracking number and it said it was signed for at their warehouse but yet still have not received a refund very frustrating

I asked you to match competitor pricing and free shipping but I would NOT get a response back. I need this as I have someone who keeps taking stuff from our home.

Bought several products from this group - The first product, the pinhole camera, was great, but I needed to return the second product and I never heard back from customer service about how to do that. I bought a second pinhole camera and it was faulty, so I reached out to Spygear about a replacement and have yet to hear from them.

Bottom line, if the product works and you never need to interact with their sales or customer service, great; if you do, don't hold your breath.

The website was easy to navigate through. The product is very Affective

Received defective device. Tried calling, emailing, chatting, but no one answers or returns messages. It's been over two weeks. Avoid at all cost!

Purchased a camera from this company to help a relative with a situation. Turns out that it wasn't needed after all. After struggling to get someone at customer service, I finally received the information required to return the item for a refund as it was unopened. Followed all of the instructions and deadline to return the item on time yet I am still waiting for a refund two months later. I have contacted their customer service through phone, email and chat but have not been able to reach anyone nor have they responded to any emails. So I'm out $200.

Company is no issues, I will always go here for this or any other similar products. I have a weather station where the time and temp are constantly wrong one way or the other, and it says it can work on charged battery, but so far if unplugged, dead in an hour. It is fine with me if plugged in, mine is to keep an eye on my mother who has Alzheimer's.

I don't know how this company has such high reviews. I purchased a black box camera and the motion detection didn't work. I returned the camera per customer service instructions 2 days later and it was received by them 4 days later. Since then I have repeatedly emailed them, called and tried to chat for the last 3 months regarding my refund and get no response. Nobody answers the phone, there is no one available to chat no matter the time of day and customer service don't answer my emails. I even sent a message through PayPal and got no response. So now not only did I pay $165 for a camera that didn't work, spy gear has the broken camera back to sell to someone else and steal their money as well.

I bought a product that never worked. I contacted customer service who emailed instructions to try to make the device work. Nothing worked and they stopped responding. I've tried to get a response for weeks. Finally decided to file a complaint with the BBB.

Purchased a camera from them that is far larger and nothing like the photos on the product page. Nothing like it was advertised. I've been trying daily for a week since receiving it to submit a return claim via 7 emails and 6 voice-mail. All to no avail. Very disappointed and out $215.

I ordered the HD Speaker Wi-Fi Security camera from Spygear Gadgets and finally tried to use it to check on my dog. I had trouble installing the software so I looked up reviews and found POOR RATINGS on the software used to operate the camera. A lot of people are having problems with the software not recording, or too dark or kicking them out on their iphone. The camera says it operates in dark and rotates 360 degrees. Images on my iphone are too dark to see much of anything and it does not rotate 360 degrees, just 90 degrees! Will be returning this item for a refund. I will update my review once I get a full refund of my $175! So in short, look at reviews of the software that the item uses before purchasing!

Purchased a small item. Day I received it, couldn't make it work. I called and got a RMA# to send back product, which I did on 04/05/2021. Got an email back saying they got the product back and put a tickets on it. After that i Have called and send messages many times. They do not reply back. They kept my $124. This Company does NOT RESPOND Back. Nor does it give you your refund. They don't even deserve 1 star.

You cannot get anyone on the phone or to email you back. Do not buy from them if you want support on the product you purchase.

Order clock, it was back ordered so calling customer service they informed me the updated clock was in stock and they could ship it overnight with no additional cost to me for the updated clock or shipping. This is exactly how a company should handle it. Clock came fast, easy and quick to setup.

I have left multiple messages for the sales department for questions related to the product I am buying. I had one reply but not when I was available. I believe someone should have gotten back to me. I am trying this product anyway because it looks like what I want, but if it is defective or not what I think it is I will be very unhappy to have to pay the shipping to return it.

This company never answers your calls and sends out devices that do not work. You have to email them.