Spygear Gadgets

I have called and left messages"VM" as well as 4 emails for setup help for a month now and no replies. "0" stars if possible. I am unable to use my camera with the battery pack I purchased due to not having a close outlet. The camera will not work on just the battery which negates why I paid for the battery. After reading their return policy, now it's been too late while waiting on a response. Shop elsewhere. Also, they do not deliver unless someone can sign M-F 9-5. Most people work and it gets sent back to them and they don't reply to ANY type of communication. I had to fight through PayPal to get my money back the first time to then reorder and sent to my job. And now stuck again.

Item purchased failed upon initial use. Company has not responded to many emails, "live" texts, and does not return calls (phone always rolls over to voice mail). No attempt to deal with product failure.

I've been trying to reach them on a defective brand new device for 2 weeks and I cannot get a hold of them. I've tried calling *******848 and I get a no answer or closed for 4th of July notice even we are in August, no replies via email nor chat. Seems only their sales shipping dept. is running but no customer service personnel at all. Very dissapointed.

Company is no issues, I will always go here for this or any other similar products. I have a weather station where the time and temp are constantly wrong one way or the other, and it says it can work on charged battery, but so far if unplugged, dead in an hour. It is fine with me if plugged in, mine is to keep an eye on my mother who has Alzheimer's.

So I've had this for a few 2 months now. The sound is not the best and the motion detection is average. Still happy with it until this morning, I got a motion notification from someone else's camera! No idea who but it shows face and they're asleep! I have so many questions about this: how did I get someone else's notification, this person is asleep so was there actually a motion detected? I have pictures of my camera and then this one notification I got from someone else's. This is super creepy

I bought here a audio recorder, to be more precise USB flash drive voice recorder, because I had an affair where I needed this technology :)

Well, the price is justified, my usb flash drive voice recorder has a good battery in terms of capacity, battery life is about 25 days + it's cool that you can plug it in, and it will anyway record everything around you.
It is an irreplaceable thing for those who need to have evidence in the future.

I ordered the HD Speaker Wi-Fi Security camera from Spygear Gadgets and finally tried to use it to check on my dog. I had trouble installing the software so I looked up reviews and found POOR RATINGS on the software used to operate the camera. A lot of people are having problems with the software not recording, or too dark or kicking them out on their iphone. The camera says it operates in dark and rotates 360 degrees. Images on my iphone are too dark to see much of anything and it does not rotate 360 degrees, just 90 degrees! Will be returning this item for a refund. I will update my review once I get a full refund of my $175! So in short, look at reviews of the software that the item uses before purchasing!

Purchased a camera from this company to help a relative with a situation. Turns out that it wasn't needed after all. After struggling to get someone at customer service, I finally received the information required to return the item for a refund as it was unopened. Followed all of the instructions and deadline to return the item on time yet I am still waiting for a refund two months later. I have contacted their customer service through phone, email and chat but have not been able to reach anyone nor have they responded to any emails. So I'm out $200.

I bought a product that never worked. I contacted customer service who emailed instructions to try to make the device work. Nothing worked and they stopped responding. I've tried to get a response for weeks. Finally decided to file a complaint with the BBB.

I don't know how this company has such high reviews. I purchased a black box camera and the motion detection didn't work. I returned the camera per customer service instructions 2 days later and it was received by them 4 days later. Since then I have repeatedly emailed them, called and tried to chat for the last 3 months regarding my refund and get no response. Nobody answers the phone, there is no one available to chat no matter the time of day and customer service don't answer my emails. I even sent a message through PayPal and got no response. So now not only did I pay $165 for a camera that didn't work, spy gear has the broken camera back to sell to someone else and steal their money as well.

I have never dealt with worse. The camera send was not compatible with my country power plugs. When this was pointed out, they blamed me and pointed me to an obscure pic as proof. When I asked for a refund I got no response to three seperate emails. I finally got one on forth attempt telling me I had four days to ship to the other side of the world or I would miss out. It cost me an additional $80 NZ to get it there on time. The refund I received was less the postage here, return postage and then they took an additional 15% of total item price as well. Shocking customer service, and they ripped me off. I am disgusted. How can they be in business. If I lived in the States, I would be visiting them to have a "friendly" word!

Purchased a camera from them that is far larger and nothing like the photos on the product page. Nothing like it was advertised. I've been trying daily for a week since receiving it to submit a return claim via 7 emails and 6 voice-mail. All to no avail. Very disappointed and out $215.

Returned product…they said that they would have to contact the warehouse to see where the return was and I would receive a refund. Still no refund it's been over a year I've been trying to get this product refunded. No one answers the phone no one returns emails. I am filing a small claims. I have the tracking number and it said it was signed for at their warehouse but yet still have not received a refund very frustrating