Sprinkler Warehouse

Terrible experience. Very misleading website/company. I bought what was described as a 10 inch valve cover for my sprinkler system with a 9.5 inch inner lip. The valve they sent is 9.5 wide on top and the inner lip in 8.5. They hide behind the description they get from the manufacturer which does say it is 10 inch cover. They won't credit their mistake without a restocking fee and me paying the shipping to return it. I talked to customer service twice to no avail. The first time I sent pictures of what I was needing to see if they could find the right size for me and heard nothing back. Just called again this morning same song and dance.

So for around $26 dollars Sprinkler Warehouse has created a customer mad enough to take the time to write a review. If I could give them zero stars I would.

Buyers beware.

RM

Ive been a sprinkler warehouse customer for quite some time. My most recent orders have made me reconsider shopping with them in the future. After several days without a tracking update (Keep in mind they advertise same day shipping) I attempted to contact SW through their chat service and via phone. Neither of the methods seemed to reach anyone and I waited on hold multiple times in excess of 15 minutes, during their advertised business hours. I finally resorted to emailing them asking for an update, within 24 hours I had a reply. My order had been cancelled. No apology, no justification simply a cancellation.

There are much better suppliers out there..

I am surprised with their 4.5 stars reviews. Their product are flimsy, working for one day, leaks, bad product.
Their return policy even worse, they charge 20% restocking fees, no free return and they give you store credit, complete rip off, I do not recommend.

Bought 1 1/4" pipe cutters and over $100 worth of pvc pipe fittings. The fittings were fine but the blade on the cutters wore down very quickly in one spot near the end of the cut. Their website says"quality supplies" and "anufacturer warranty" but after three emails complaining about the cutters, they blew me off and said that I could buy more stuff from them by clicking on a link. I had called them a few times and was put on hold as caller #6 one time and #8 another and waited for 45 minutes and never got to speak to support. Terrible service and they don't stand behind their product.

It's not my first purchase at your store - I like everything. And the service - super! Quickly, competently and understandably. Well done! Now I look forward to discounts and will definitely come to you!

I have been trying to get the Sprinkler Warehouse system to accept my order for $400 in products but it keeps telling me that I have not selected a shipping address. In my customer preferences my shipping address is clearly set. I have had previous transactions with Sprinkler Warehouse using their Web system but this is failing. There are other problems with the human interface to their Web site related to getting to the customer dashboard. I'll have to use a local source to buy my gear.
My other, recent order went well and was delivered according to expectations.
Overall the Web site seems so close to working properly that I really wish them well. I am also happy to spend money with Texans so I hope they get their act together so I can patronize them in the future.

Advertise same day shipping. Ordered 6/6 and 1 week later had heard nothing from them. Emailed them with no reply several days later. They advertise same day reply on emails. Tried to call 2 times and waited on hold for 10 minutes.went to chat feature to cancel order. Absolutely no explanation as to what problem was and canceled order. He could not have cared less. This used to be first class business with first class service. Please don't use covid as excuse

I contacted the company to make a return because the product I purchased wasn't working. Customer service did not answer my call so I left a message. Got a text from the company and I responded to the text by describing the problem and askef to return the product. The company's response was by text and it sort of described my complaint. However, I have not received the shipping documents to return the product in accordance with their return policy This company does not stand by their products nor have I received a response to my request to return the product. Just don't buy from this company.

If you want your items 14 days later with zero communication then this is your site. I have yet to receive a shipping confirmation or tracking number. They do not respond to emails. They do not respond very well to chat... the person spent 15 minutes looking up my order. It's through chat that I got my tracking number finally. Oh and don't purchase the "Packaged first, ships first head of the line" item for $3. It didn't do anything but drain my wallet further for items I could have got cheaper at other online stores. Now that I've had 2 weeks to look stuff up while waiting. While my plants and lawn turn brown. I will never shop here again.

It took them a week to call me back after several attempts to email them. I need to return 1 item and buy 2 new units. I was asking them too waive the shipping fee. The man on the phone got nasty and was yelling at me. He told me to use Amazon instead of his company if I wanted free shipping, then he hung up on me. ( He must have been having a bad day, at least he has a job while most of the country is unemployed) So that was I am going to do, take his advice and order from Amazon. I would suggestion to you that you do the same

Want to let everyone know not to pay the extra $3.95 rushing fee or for Fed Ex any quick delivery I had placed an order 6/29/20 and its now going to be 7/9/20 and still have not received the product so this was a extra $30+ dollars for nothing been reaching out to the customer service department and still have not received a reply. Once asking when it will be shipped around 6 days out and then never received a response sent 2 other inquiries about the order and still have not received anything 2 weeks later. They may have taken $30+ dollars from me but hope people will read this and see it's not worth it and they will lose much more then the $30+ dollars. Order from Rainbird, K2 or Orbitz direct save your time and money.

I placed an order at SprinklerWarehouse.com because they have the lowest prices I could find on everything I needed. Not just low price for 1 item, every item I compared on the web and in the local big Home Improvement stores, SprinklerWarehouse.com was always cheaper. And I must say, they ship extremely fast... I received my entire order the next morning. I had to call and ask how they did that... the customer service rep was very professional and fun to talk to. She said they ship every order the same day it is placed up to 5 pm and have a great relationship with FedEx. I do not know what that relationship is, but I am extremely happy! I received everything I ordered very fast and it was obviously packed with care. I recommend Sprinkler Warehouse to anyone that wants to experience what all web stores should be doing... low prices, excellent customer service, and fast fast shipping!

I have been doing irritation work for over 20 years. Their PVC couplings, Elbows, Ts unions, valves can be defective, out of round.And the unions do not open easily, and the 1/2 inch PVC valves are to small to accommodate 1/2 inch PVC tubing. Also they gave me the wrong information about 1/4 inch drip line. The brown vinyl tubing is terrible, just try getting a emitter or connector into the line without heat or a player, Polyethylene is much easier,, They told me the opposite, Will not refund for tubing or replace the defective items after I returned the items and even had to pay shipping. There contractor prices are reasonable. But It's not worth the hassle and loss of money with the defective items. It has been over 1 month since returning the items with the RMA they sent me. And still no response, I called them 3 times, They already lost 3K to other vendors. Avoid this company and make you life easier. Stephen

I wanted to express my appreciation to the entire organization for the way my order was placed and handled and shipped. First, the receptionist was wonderful helping me place my order. Second, I am grateful for the super fast and delivery of my order (#*******). I am so grateful for such an wonderful buying experience, that I will recommend Sprinkler Warehouse to all my friends, neighbors, and my landscaper.

Robert Keller in Colorado Springs

Very fast processing of the order and delivery to the pickup point. More than once I buy in this store. Also encountered with the warranty service.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.