Sprinkler Warehouse

I placed a large order with this company and waited a week and no shipping info, so I call and they say that I have backordered items and they would get me a timeline by end of day. Then 3 days later I call and they tell me that I need to verify the card used and that it would ship that day, so I did. A week later I call back and they say it was never received, so we do it again. Then I call back today and get the same story and I ask to cancel and the lady said- ok no problem- your refund will take 1-3 days- thank you and ended the call. As you can see - Everytime I was the one initiating contact and they had already charged the card over 3 weeks ago so what verification did they need? They play games and do not communicate. If you need a sprinkler I am sure they are great but if you have a large order either give yours lf an extra 2 months or schedule at least half your week to following up on your order. The empathy and customer care to make things right by this company is appauling and their willingness to change the truth is ridiculous.