• Spotify

Spotify

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Overview

Spotify has a rating of 2.9 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spotify most frequently mention customer service, credit card, and family plan problems. Spotify ranks 2nd among Music Discovery sites.

  • Service
    72
  • Value
    70
  • Shipping
    24
  • Returns
    25
  • Quality
    68
Positive reviews (last 12 months): 28.2%
Positive
11
Neutral
2
Negative
26
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Apps suck, customer service sucks, Dan Ek sucks, everything sucks about Spotify!
How would you rate Spotify?
Top Positive Review

“Your Personalized Music Streaming Service”

Rekhmir S.
4/2/24

Spotify is my personalized music streaming service, offering a vast library of songs, playlists, and podcasts. Whether I'm working out, studying, or relaxing at home, Spotify has the perfect soundtrack for every moment. I appreciate the personalized recommendations and curated playlists, as well as the ability to create and share playlists with friends. The premium subscription is well worth it for the ad-free listening experience and offline downloads.

Top Critical Review

“BAD BAD BAD CUSTOMER SERVICE”

ur homie g.
4/2/24

This company is so bad in so many ways, especially customer service. I was originally signed up for a 3 month premium trial, which led to me cancelling the trial after 2 months and a half. However, the premium was still active for some reason and I was charged $11 for no reason. I reach out to them A DAY after my account was charged, and they tell me "give us screenshot of you cancelling the trial" or "since you never cancelled according to our records, we cannot provide refund". Which is stupid as I remember cancelling my trial so this is obviously not my fault. Nevertheless, I only used spotify less than 10 times the past 2 months and I reached out A DAY after this was charged, so for a big $#*! company to be acting this stubborn over a $11, I just know I will never be back. Youtube music is better you guys, with all the unreleased which spotify could never anyways.

Reviews (238)

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customer service (20)
Thumbnail of user jeepsinklerwkghu
8 reviews
0 helpful votes
March 23rd, 2024

Spotify is my ultimate music companion. Its vast library of songs and personalized playlists cater to every mood and occasion. I appreciate the seamless integration across devices and the ability to discover new music through curated playlists and recommendations. The only downside is the occasional ad interruptions for free users.

Thumbnail of user daniels4214
5 reviews
5 helpful votes
October 18th, 2023

Really good premium plan! Get to listen to my favourites songs all the time and get great song suggestions! I have also recently noticed that my account is receiving a sudden follower increase? Anyone experiencing the same thing? I will get around 50 a day at the exact same time, midnight or 1am. But get to listen offline, love it!

Value
Quality
Thumbnail of user angel.ch20140
2 reviews
0 helpful votes
August 3rd, 2023

Well, I've been using Spotify since 2012 and it's been a great companion app. I love to quickly search for any song and just play it, simple! The feature of control devices within the same wifi network is just so convenient, specially when there's a BBQ going on.

Tip for consumers:
I recommend this app 100%

Products used:
Monthly family subscription

Service
Value
Quality
Thumbnail of user scottr755
40 reviews
51 helpful votes
February 1st, 2020

If you get the premium subscription then it's an excellent service with a lot of music you can't find elsewhere. You can also go to ebay and buy lifetime memberships but don't ask me how that works. People swear by it though.

Anyways Spotify is a good site with a decent if a little intrusive app for all platforms. It's one of the better providers out there by far.

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Thumbnail of user joshh306
9 reviews
0 helpful votes
May 11th, 2021

I love listening songs on Spotify with premium quality but when i was using it for free after every 3 song there will be an ad, at sometime it was actually irritating. But now that i'm using the premium version no need to worry about ads.

Thumbnail of user nicholasm618
1 review
0 helpful votes
October 11th, 2021

Generally very happy with the app and don't have any problems with it. My biggest pet peeve however is how easy it is to UNLIKE a song. I'll either be listening to a song and notice that it somehow become un-liked or I'll accidently move my finger and un-like it. It's not a matter of life and death, but I don't like how this mixes up my Liked Songs playlist, as re-liking songs takes them away from the original group of songs I had like at the same time (like from an artist, album, or mood creating a new playlist).
What makes it a bigger pet peeve is that Spotify is now a big and very popular company, so I'm surprised this hasn't been brought up or addressed yet. I can't imagine they want people unliking songs without meaning to, and I personally think even just making it more difficult to unlike a song would be beneficial. Like holding down the like button for 3seconds, instead of a single tap.

That's my review. Spotify is great, I use it almost every day, just hate having to relike songs I didn't mean to or didn't know I unliked.

Products used:
It's Spotify so music

Service
Value
Thumbnail of user katied171
1 review
0 helpful votes
February 22nd, 2020

Hello, I would like to share my experience with this service. Frankly speaking, I like it a lot. As for me, this is one of the greatest places to find good music. I like it.

Thumbnail of user dorians25
4 reviews
0 helpful votes
April 19th, 2020

No issues, but in a way I was somehow forced to purchase a Premium account. Too many bloody ads! But my 4 stars are due to the great variety of artists, songs, and list recommendations out there! Besides the quality of their songs are really great.

Thumbnail of user chrisd1013
4 reviews
11 helpful votes
September 11th, 2020

I never had any issues with Spotify so far. I had a free version for a long time and there were just too many ads, so when I upgraded during the big sale for three months, I can't even think of going back to the free one. What's best is that it has those personalized mix playlists and even podcasts.

Thumbnail of user melanief82
3 reviews
0 helpful votes
November 16th, 2019

I looked for many music apps and I really like this one. One of my favorite features of it is watching those interactive videos (I think that's the way you call them) like billie eilish or bring me the horizon's videos. I hope you continue evolving, you are doing great!
It's been 3 years since I use this service :)

Thumbnail of user meredithl24
5 reviews
2 helpful votes
August 17th, 2019

After the first 3 free months trial i got, i can't live without my playlists. The downloading option is really cool as well. Great stuff.

Thumbnail of user ronw82
27 reviews
40 helpful votes
June 19th, 2018

I have been a premium member of Spotify off and on for the last couple of years. Interface is clean and app itself works well. Free account comes with too many restrictions for music lovers such as myself. Spotify's music catalog is very mainstream. Lesser known artists are rare. Hints the four stars. Dope app though!

Thumbnail of user bellat35
13 reviews
1 helpful vote
September 7th, 2020

I had a good experience with their playlists and accessibility. I was specifying for over 1-2 years.

Thumbnail of user annalissee
5 reviews
15 helpful votes
October 8th, 2020

Too many ads, but they have most music and is pretty easy to use. I enjoy that you can see others playlists (unless you private it) So I can listen to playlists without having to make my own.

Service
Value
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Thumbnail of user mikea48
22 reviews
117 helpful votes
April 14th, 2019

I enjoy using spotify most days. I especially enjoy the integration with smart devices, now. I do wish my spotify account would work with my Fitbit - that annoys me at the moment.
Besides my (and many other fitbit owners) small problem, the spotify service has grown from strength to strength. The inclusion of podcasts was brilliant and hopefully, more content will be added - how about audiobooks? That's my 2p's worth!

Maybe sometime soon, we will see movies, music videos and much much more from a top tier streaming service?

I use this product and the app every day and highly recommend it to everyone - it's worth every penny and with the inclusion of more services with increased competition, this will be a great service to watch, grow and develop further.

Thumbnail of user labrittanyt
4 reviews
23 helpful votes
March 2nd, 2016

I like this better than pandora because I can listen to a whole album of an artist and yes there are still ads but its a little easier to work with and if I do give them by money the features are better than pandora. :) I recommend this! Lol

Thumbnail of user eddier61
3 reviews
0 helpful votes
October 17th, 2018

Spotify is a quite good service. It has lots of tunes and offers premium plans with increased music quality and the ability to listen to your desired songs offline. However, there are some downsides as well. If you listen to spotify through their free mobile app, you get tons of ads and basically songs are played in a shuffle. That is definitely not a good practice. However, free pc app is okay. There's also another thing about not paying the artists enough. Even though I really enjoy spotify, there's a lot of room for improvement.

Thumbnail of user jordanr162
10 reviews
44 helpful votes
July 25th, 2020

I used to listen to music on pandora a lot, but I disliked that I couldn't listen to a specific genre without other genres of music popping up on the station. Spotify allows me to pick a station and listen to music just from that genre or just from a specific artist without worrying that unwanted music is going to pop up. I do not pay for Spotify, I use the free version. I don't mind dealing with the ads or that my playlists shuffles the songs. However, my one complaint is that every once in a while there will be an ad that you're forced to watch and will make everything go quiet if your phone has the screen turned off. For me, who likes to play spotify while driving, it's frustrating since I'll end up driving in silence until I can pull over to get the ad to play so I can go back to music. It's something I put up with since, overall, I do love using Spotify and don't want to waste money for premium just because of one frustrating ad that probably happens maybe once a week.

Thumbnail of user emmanuela91
1 review
0 helpful votes
August 2nd, 2020

It is 2020, why do I have to scroll through my playlists to find the one I want. Make the desktop app search for and find my own playlist.

Thumbnail of user charlied86
5 reviews
0 helpful votes
August 22nd, 2019

I used to love Spotify now i love it even more because i can here anywhere all the Tool catalog. BEST thing to happen this year thus far.

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 8th, 2018

Spotify is different then most radio/music apps because you can create your own playlists with songs that you like. There are a lot of adds on this app/website but you can pay to have those taken off

Thumbnail of user jaym165
2 reviews
0 helpful votes
December 5th, 2017

This is the best music streaming app I have come across, when using the premium service. You can select the individual song that you want, and it will make recommendations from there. You can download any music you want to be played offline. It has all the features of other music streaming services, but the added feature of selecting individual songs, and saving them, puts it at the top of the list. When paying during "promotion" periods, it's definitely worth the cost of $9.99/3 months. I do, however, feel that the regular price of $9.99/month is a bit excessive, but the loss of all the features the premium subscription offers makes it hard to walk away from.

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Thumbnail of user jellianes
2 reviews
1 helpful vote
June 23rd, 2017

I am a subscriber of Spotify and I could proudly state that this app is worth it. By using it, I was quickly updated of the recently released songs by various singers and artists. Some of it aren't even accessible on youtube and other sites so it really is a great advantage for Spotify subscribers. Of course it does not only contain modern music, it also has popular songs from the past so if you missed listening to the songs of The Beatles for example, just type it in there and in an instant you'll quickly hear what you wish for!

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Thumbnail of user sp638
14 reviews
44 helpful votes
January 7th, 2014

Free version: awesome and almost everyone I know has it and has never had a complaint. I think it's better than pandora.

Premium version: For about $10 & change you can get unlimited streaming, no ads, and you save your playlists for offline play. I love the offline playlist option because whenever I go on vacation to a third world country, I always have my music available on my phone or ipod or ipad as long as I save it offline.

The only issues I've had are when they kind of raised the price from $9.99/month to $10.50/month because of some new law. Their apps are pretty good and offer a "private session" option which is something I haven't used yet.

Thumbnail of user siddharths2
13 reviews
3 helpful votes
August 3rd, 2015

The developers should remove the premium option because hen the music users can't choose their own songs from getting played manually

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