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How would you rate Spotify?
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Washington
1 review
1 helpful vote
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Brainwashed ads
January 14, 2023

I getting sick of Covid ads I have the right if don't want to listen. I have given them thumbs down it says that I wouldn't hear it again it's opposite.

Date of experience: January 14, 2023
France
10 reviews
0 helpful votes
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So pleased with your incredible service. Due to it I can find any song I want! Premium version is almost perfect! Millions of thank you!

Date of experience: April 11, 2022
Canada
21 reviews
14 helpful votes
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They get all the new release on this app, they even have old songs and many different genre's, so worth it for premium

Date of experience: July 12, 2016
India
1 review
0 helpful votes
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I paid RS 119 for subscription but still its not done.
Plz refund me or subscribe it, otherwise I will do another action.

Date of experience: May 23, 2023
Alabama
4 reviews
0 helpful votes
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Love it!
August 12, 2017

I love Spotify! I had to upgrade! I've been with them for over a year and I'm not cancelling any time soon!

Date of experience: August 10, 2017
Honduras
3 reviews
1 helpful vote
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Sometimes it's kind of hard to search for a song if you don't have the exact name. I rather say that YT is a bit better due to this reason.

Date of experience: August 3, 2023
New Hampshire
1 review
0 helpful votes
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The Like Button
October 11, 2021

Generally very happy with the app and don't have any problems with it. My biggest pet peeve however is how easy it is to UNLIKE a song. I'll either be listening to a song and notice that it somehow become un-liked or I'll accidently move my finger and un-like it. It's not a matter of life and death, but I don't like how this mixes up my Liked Songs playlist, as re-liking songs takes them away from the original group of songs I had like at the same time (like from an artist, album, or mood creating a new playlist).
What makes it a bigger pet peeve is that Spotify is now a big and very popular company, so I'm surprised this hasn't been brought up or addressed yet. I can't imagine they want people unliking songs without meaning to, and I personally think even just making it more difficult to unlike a song would be beneficial. Like holding down the like button for 3seconds, instead of a single tap.

That's my review. Spotify is great, I use it almost every day, just hate having to relike songs I didn't mean to or didn't know I unliked.

Date of experience: October 11, 2021
Texas
1 review
0 helpful votes
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Stupid new update
May 26, 2023

I can't even search songs that are in my own playlist anymore. Stupid update that removed a valuable feature.

Date of experience: May 26, 2023
Norway
3 reviews
2 helpful votes
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Great for me, everything in one place:-), and what can talk about, great commercials:-) it's nice to see it:-)

Date of experience: February 21, 2017
Washington
1 review
1 helpful vote
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Disgusting. This service will never be on in my house again. Generating their profits through misinformation and racism. Disgusting.

Date of experience: February 6, 2022
Texas
4 reviews
14 helpful votes
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Mixed feelings
October 17, 2023

Spotify is a platform where one can listen to music and podcasts for free. Well they say "free" but, to enjoy this platform you MUST have Spotify premium and if you DONT have Spotify premium it is literally torture to use this website. You only have a LITTLE BIT of skips, a WHOLE bunch of ads every second, and it DOESNT EVEN PLAY the song you want. This makes me want to rip every single strand of hair that I have and makes the whole entire platform unbearable to use. The ads are so long it feels like im being tied to a chair being forced to listen to a 30 second video of a person blabbing about spotify premium. I also get ads telling me that I will get NO ads for 30 minutes after listening to a 30 second ad and not even 15 minutes pass by and im already getting a stupid ad. Overall, This is a good source of music and I understand that premium is obviously gonna have features that users without premium cant use, But in order to even enjoy using this app you must buy Spotify premium to even listen to the music you want. I'll be generous enough to give this platform 2 stars but overall, Spotify doesn't even feel like a "free" platform.

Date of experience: October 16, 2023
Mississippi
2 reviews
0 helpful votes
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I'm not kidding. These guys did an amazing job helping. It was clear to me that I was talking to a real person who actually cared.

Date of experience: March 3, 2023
Texas
1 review
1 helpful vote
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No stars no longer works and customer service is a joke totally useless please use Amazon or Apple Music

Date of experience: April 17, 2021
Canada
2 reviews
2 helpful votes
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Has really changed my music listening experience & love the premium plan available for the whole family!

Date of experience: April 5, 2017
France
3 reviews
2 helpful votes
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Great music app
November 9, 2018

You can enjoy music and discover new songs as well. Wonderful app and don't regret the subscription.

Date of experience: November 7, 2018
GB
11 reviews
26 helpful votes
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Best music app
October 23, 2017

Love Spotify! I can search for any song. Audio quality is great and it syncs to all your devices, like my iphone and computer at school

Date of experience: October 23, 2017
California
12 reviews
38 helpful votes
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Ever tried to contact spotify? Go ahead, give it a go. Until today I was a longstanding Premium member. You'll discover their contact form hidden deeply, forcing you to click through as you jump through their hoops. Eventually when you submit their form, they launch a chat up, and you're soon chatting with someone from (drumroll!) the Philippines! Yes, your premium membership doesn't get you 'premium' service.
Spotify's customer disservice offshored Filippino asked me dumb insulting questions like whether I was online - when my detailed form already shared made clear this and other specifics. Their instructions weren't correct for Windows 10, when I pointed this out in very clear and detailed language, they contradicted me, saying that their instructions were correct. When I asked for a manager, they told me that there was no manager available, and that I would have to wait for an email. Premium membership gives you THIS service?!? The only thing premium about spotify's membership is the premium price they charge you.

So after years of paying for a premium service, my playlists were blanked out, then I couldn't login again after following their non-premium offshored insulting customer disservice's instructions, and I cancelled my account. I suggest you try one of the MANY competing services that charges the same price and offers MORE music choices without the terrible failures Spotify inflicts.

Date of experience: July 4, 2018
New York
5 reviews
2 helpful votes
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3 months for free
August 17, 2019

After the first 3 free months trial i got, i can't live without my playlists. The downloading option is really cool as well. Great stuff.

Date of experience: August 15, 2019
Illinois
15 reviews
51 helpful votes
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I love Spotify
May 25, 2021

Well, i am officially a Spotify fan ;)) I live all day listening to music and this app brings me everything Fits any mood

Date of experience: May 24, 2021
Netherlands
2 reviews
2 helpful votes
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Absolutely delighted with the service. Hardcore user over the years and an absolute must in my phone and tablet. I'd recommend it.

Date of experience: October 19, 2018

Overview

Spotify has a rating of 2.3 stars from 242 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 9th among Music Discovery sites.

service
75
value
72
shipping
25
returns
27
quality
70