SportsTeamLine

Ordered a hoody on 11/30 for a Christmas gift and today is Christmas and still no item. Website gives no indication their items ship from china! Credit card has been charged plus foreign transaction fees. DO NOT ORDER FROM THESE PEOPLE! I finally received this item on December 30th and it is horrible. Very poor quality and it for the NY Giants - I ordered Pittsburgh Steelers! I have contacted them to return it for a full refund as the website says - they told me to give it to a friend and they would send me another - NO WAY. No they are bargaining with me for a refund price - say I have to return to China and pay all shipping costs which is over $30! I have reported them to the BBB in Texas!

No stars! On 12/11 I ordered an Ezekiel Elliott Men's Dallas Cowboys Game Team Color Jersey, which they promised would be delivered within 15 days. On 12/12 I contacted them to cancel the order as I found so many complaints online about their company and the poor quality of merchandise. I only received an automated response from John Cooke but nothing about any cancellation of the order or refund. I then followed up via e-mail on 12/26 checking on the status of the cancellation, refund or credit? We also sent another message online through their website. They charged our credit card as JINZHOU ZHAOXIN LTD $85.27 plus a foreign transaction fee of $2.55. The original order was $79.99 with free shipping. Also, where was the order/jersey as their website still showed the order is in processing? Where was the delivery tracking #? I mentioned that I saw online that they have had numerous complaints about their company/site - "no delivery of merchandise" or "shoddy merchandise" or "no refund/credit was issued after making promises to do so." Later that day, John Cooke stated by e-mail that it was too late to cancel the order as the item was in Connecticut and will be shipped in a few days, and he provided a tracking #. He also would refund/credit me the difference of $7.83 "as compensation." On 12/27 the jersey arrived. Overall, the quality is fair with some of the stitching coming loose, stitching is uneven throughout, and some of the stitched #s on the back of the jersey have a yellow/brown/burnt color edging. The COWBOYS stitching on the front is uneven and cheaply done. The jersey appears to be a fake Nike NFL knockoff. We were not very happy with the jersey at all and asked for a complete refund/credit of $87.82. Also, the company is definitely not in Austin, Texas as it states on their website. The package came from YuGuang Liu, Shanghai, China. As of today (Jan. 2,2017) we are still waiting for a refund!

Every other negative review regarding this company is correct. I only take the time to increase the number of complaints. I bought a Dallas Cowboys jersey on 12/11/16. The following day I received an email it shipped. In that email, they stated the name on my statement would be a Chinese company not Sportsteamline. The total price of my item with free shipping was $77.99. The item didn't arrive until 12/27/16 and was shipped from China not Austin, Texas, where they claim their company is located.

The jersey was a gift and found to be defective in that there was a stain on one shoulder, it was not sized properly, it was poorly made, and clearly a fake Nike jersey.

My fault for not checking for reviews and I know better and should have just sucked it up and waited for other legit companies to restock after Christmas, but of course I didn't. The website says they offer free returns. They also state the customer has to pay for the return of non-defective merchandise. Since my jersey is defective, I'm not paying to return their merchandise. I have written back and forth with "John Cooke" in "customer service" who is clearly not anywhere in the US. Cooke has given me every excuse possible why I do not want to return the item. First, he told me to wash the jersey and they would give me a nonspecific partial return. He told me it is very expensive to return it as it must be sent to China and it would take a very long time to process my return and give me a refund. Then he offered for me to pay $29.99 more dollars and they would mail me another jersey and I keep the defective one or I could just keep the defective one and accept a 15% refund credit. I continued to respond via email because there is no phone number to call stating that's not acceptable. At last email, Cooke says they don't understand why I won't accept their 15% credit and keep the jersey and give it as a gift or sell it. I explained again it was defective. The fourth email from Cooke stated again how expensive the return was, often shipments back there are lost in the mail and they are not responsible for that, and I would not be refunded unless they receive it.

So, clearly I will never accomplish this return for a full refund. I have resorted to disputing the charge with my credit card at which time I found out they actually charged my card $83.32 not $77.99 which is on my receipt. I have also filed a complaint with the Federal Trade Commission and notified Nike of the counterfeit products in hopes to shut the site down and save others from a similar experience.