Greg P.

Hi, I am not very happy with SHEINTIME whatsoever! First order and they mess up BIG TIME!
They sent the wrong shoes! I did NOT order PLNO JANS SHI SHANG in gray color (see photos). I ordered BRITISH STYLE RETRO FASHION SPORTS SHOES in khaki color. The wrong shoes were delivered in a partially opened bag and not in a box to protect them. The shoes were squished and damaged, including a rip on one of the heels (see photos). I also ordered men's size 13 but the shoes I received are tight and I can't find the shoe size anywhere on them. They are obviously NOT size 13. I have DEMANDED that they send me the correct shoes as ordered, in size 13, and delivered in a box to protect them. **UPDATE 07/24/2023** - After many failed attempts to have them deliver the correct shoes, and after many e-mails to issue a credit/refund, Sheintime finally issued me a full refund! They are fortunate that I didn't rate them one star, but I'm happy that I did get a refund/credit.

No stars! On 12/11 I ordered an Ezekiel Elliott Men's Dallas Cowboys Game Team Color Jersey, which they promised would be delivered within 15 days. On 12/12 I contacted them to cancel the order as I found so many complaints online about their company and the poor quality of merchandise. I only received an automated response from John Cooke but nothing about any cancellation of the order or refund. I then followed up via e-mail on 12/26 checking on the status of the cancellation, refund or credit? We also sent another message online through their website. They charged our credit card as JINZHOU ZHAOXIN LTD $85.27 plus a foreign transaction fee of $2.55. The original order was $79.99 with free shipping. Also, where was the order/jersey as their website still showed the order is in processing? Where was the delivery tracking #? I mentioned that I saw online that they have had numerous complaints about their company/site - "no delivery of merchandise" or "shoddy merchandise" or "no refund/credit was issued after making promises to do so." Later that day, John Cooke stated by e-mail that it was too late to cancel the order as the item was in Connecticut and will be shipped in a few days, and he provided a tracking #. He also would refund/credit me the difference of $7.83 "as compensation." On 12/27 the jersey arrived. Overall, the quality is fair with some of the stitching coming loose, stitching is uneven throughout, and some of the stitched #s on the back of the jersey have a yellow/brown/burnt color edging. The COWBOYS stitching on the front is uneven and cheaply done. The jersey appears to be a fake Nike NFL knockoff. We were not very happy with the jersey at all and asked for a complete refund/credit of $87.82. Also, the company is definitely not in Austin, Texas as it states on their website. The package came from YuGuang Liu, Shanghai, China. As of today (Jan. 2,2017) we are still waiting for a refund!