R B.

Every other negative review regarding this company is correct. I only take the time to increase the number of complaints. I bought a Dallas Cowboys jersey on 12/11/16. The following day I received an email it shipped. In that email, they stated the name on my statement would be a Chinese company not Sportsteamline. The total price of my item with free shipping was $77.99. The item didn't arrive until 12/27/16 and was shipped from China not Austin, Texas, where they claim their company is located.

The jersey was a gift and found to be defective in that there was a stain on one shoulder, it was not sized properly, it was poorly made, and clearly a fake Nike jersey.

My fault for not checking for reviews and I know better and should have just sucked it up and waited for other legit companies to restock after Christmas, but of course I didn't. The website says they offer free returns. They also state the customer has to pay for the return of non-defective merchandise. Since my jersey is defective, I'm not paying to return their merchandise. I have written back and forth with "John Cooke" in "customer service" who is clearly not anywhere in the US. Cooke has given me every excuse possible why I do not want to return the item. First, he told me to wash the jersey and they would give me a nonspecific partial return. He told me it is very expensive to return it as it must be sent to China and it would take a very long time to process my return and give me a refund. Then he offered for me to pay $29.99 more dollars and they would mail me another jersey and I keep the defective one or I could just keep the defective one and accept a 15% refund credit. I continued to respond via email because there is no phone number to call stating that's not acceptable. At last email, Cooke says they don't understand why I won't accept their 15% credit and keep the jersey and give it as a gift or sell it. I explained again it was defective. The fourth email from Cooke stated again how expensive the return was, often shipments back there are lost in the mail and they are not responsible for that, and I would not be refunded unless they receive it.

So, clearly I will never accomplish this return for a full refund. I have resorted to disputing the charge with my credit card at which time I found out they actually charged my card $83.32 not $77.99 which is on my receipt. I have also filed a complaint with the Federal Trade Commission and notified Nike of the counterfeit products in hopes to shut the site down and save others from a similar experience.