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SpoiledChild

Overview

SpoiledChild has a rating of 3.2 stars from 803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Illinois
3 reviews
9 helpful votes
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The shipping is HORRIBLE. Takes a VERY LONG TIME TO ARRIVE. Tracking information is not accurate and when I reach out about it, there is no phone number to call. You send them a message and the response is "you order will arrive in 6-10 days", meanwhile, I've already been waiting 6-10 days. They do not care at all about customer satisfaction.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Missouri
1 review
14 helpful votes
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Product does nothing for my hair! They over charged me and refused my refund because it was past 60 days! Would not recommend buying anything from this company!

Date of experience: July 19, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Canada
1 review
0 helpful votes
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Very disappointed
November 8, 2023

Three emails saying I do not want renewals but the charges are still being charged. Very poor public relations and disorganized
Products not so great.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New York
1 review
3 helpful votes
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Decent shopping experience
November 4, 2023

I'm trying these products out for the first time. In doing so while placing my order I don't like that they tried to sell me every thing they make. Some items I refused at least twice.

Date of experience: October 5, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Pamela - Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.

Ohio
1 review
0 helpful votes
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Excellent customer service
October 7, 2023

It was easy to try out the item before I purchase it. And you can cancel anytime if you're not satisfied. But I'm sure I'll be satisfied bc they have great products

Date of experience: October 7, 2023
Melissa M. SpoiledChild Rep
over a year old

You’ll be obsessed!

Montana
1 review
7 helpful votes
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Scam no package
March 30, 2023

Scams no package ever came nice way to not be able to return a package so they can take your money after the 30 days. If they touch my account I we'll file charges for fraud.

Date of experience: March 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am sorry that you have not received your order. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Alabama
2 reviews
13 helpful votes
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These people are scam artists! Please don't buy anything from them! The 5$ things is a way to get access to your bank info they will charge you some large amount instead of the 5$

Date of experience: September 8, 2022
Ohio
1 review
0 helpful votes
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ABSOLUTELY HORRIBLE
December 6, 2023

DONT WASTE YOUR MONEY! I tried to send it back and cancel the trial and was told I couldn't and to try it for 20 more days. After the original 30 days was up I canceled my subscription but was charged anyway. Horrible customer service, if you use the chat service they say to email them and if you email them they say to use the chat service. There isn't ant number to call. I tried for 30 days every single day to get ahold of someone real and never did. The only time I was answered was by the chat bot when trying to cancel the trial and it responded with "sorry you don't like the product at this time we'd like to offer you 20 more days to try it instead of canceling" I said that I didn't want 20 more days I wanted to return it and get my money back and it didn't respond. I tried emailing and got no response. Absolutely horrible product. I saw zero results and ended up spending over $100 with the 30 day trial and the second refill they charged me with after I had already canceled.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
2 reviews
0 helpful votes
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I am getting quite tired of having to send this company multiple emails just to figure out why I have not received my money back. It has been over 5 business days since I placed my order. The pre authorization fee should have been returned to my account by the end of yesterday according to the email I received from one of this company's employees. Your company OWES me $76.88. I have sent over 5 emails and absolutely no one has bothered to reach out to me, your customer. This is extremely unprofessional and unacceptable. For the last time, why have you guys NOT returned my money? You were magically capable of having my order picked, packaged, and shipped out only TWO HOURS after I made the order. I know this because an hour after I placed the order for the "Try before you buy" I requested for my order to be cancelled. An hour after requesting the cancellation, your employee stated that the order was already in the process of being shipped. The reasoning behind my request to cancel was due to the fact that the company's website does not visibly display that it is a US website. I have given this company more than enough time and warning before having to do things the hard way. In the photos attached it shows the amount I originally thought I would be paying, until I found out it was a states website; $10 something for shipping and $58 max for the pre authorization fee. I got charged a bit over $14 for the shipping, and $76.88 for the authorization fee.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New Jersey
2 reviews
5 helpful votes
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Haven't even had a chance to use product and already found a new charge on my card without permission. No reorder! I want this charge refunded immediately!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2023
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Texas
1 review
13 helpful votes
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The web is totally lie
August 19, 2022

It said clear only $5 and soon you put you card information they charge $112 this is a lie DO NOT put you credit card information WOW I'm very impressed with the poor business. I haven't even received the product and I'm already requesting for refund.

Date of experience: August 19, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Texas
1 review
0 helpful votes
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A22 BIOTIN BOOST HAIR + SCALP SERUM
October 13, 2023

AMAZING! My hair normally thin.flat and dry had life again! I was afraid my hair would get greasy … nope! I put it on at night woke up with almost a dry shampoo effect. Really loved this product!

Date of experience: October 13, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual!

Maryland
1 review
1 helpful vote
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DO NOT FALL FOR THIS SCAM
November 23, 2023

This is a scam, do not fall for the fake 5 star review (probably bought) Whoever is behind this company need to be reported.Report to authorities if they took your money fraudulently

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Indiana
1 review
2 helpful votes
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Fraud
January 14, 2023

Took 109.18 not the 5.30( free trail) they falsely market to obtain your card number then take your money. Illegal deceptive marketing to obtain funds illegally. Class action?

Date of experience: January 14, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Arizona
1 review
2 helpful votes
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Scam
February 9, 2024

I got charged by the company when I have never once ordered anything from them or ever been on the website and they told me there was nothing they could do to refund me my money

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Illinois
2 reviews
3 helpful votes
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Their mango liquid collagen is an easy way to get into collagen but it is pricy for a 30 day supply. It still has that faint collagen taste that the mango just can't fully mask. It's more cost effective to buy collagen peptides in powder form ($23 for a 45 day supply of Orgain collagen vs. $49 for a 30 day supply of Spoiled Child), which typically provide double the amount of collagen and amino acids per serving than Spoiled Child. Powder collagen peptides lack the vit c component but I mix it with orange juice which fixes that. I wanted to submit a review on the Spoiled Child website about all this but I could NOT find a button to submit a review which is strange. Go ahead and get the flavored liquid collagen if you really can't stand the taste of unflavored collagen but know you're paying more than you should for the measly 5g collagen per serving.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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It does not work and they scammed my bank account, took my money and said they didn't get it. I confirmed with my bank they did indeed get my payment but they doubled the payment and took $172. DO NOT TRUST!

Date of experience: May 2, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
1 review
0 helpful votes
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No thanks
November 10, 2023

No thanks, i'm trying to cancel my order and it is the hardest thing to do. A lot of shopping sites has a cancel my order button but this doesn't so i will not be coming back. Fix your site.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Washington
2 reviews
0 helpful votes
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Quick response
October 26, 2023

I had a question and received quick, clear response. I think your products seem cool but the pricing is out of my budget, otherwise i would try them all and subscribe.

Date of experience: September 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Janna- As a recently launched brand, we really value the feedback of our customers and will use it to improve moving forward. The price of our products reflects the high-quality ingredients and packaging (which is sustainable too!) Please don’t hesitate to reach out to our customer support at hello@spoiledchild.com if you have any other questions or concerns!

Minnesota
1 review
1 helpful vote
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Trolling Now
January 20, 2024
Updated review

After posting a review, I got multiple ads, offers & company credit! Lol & messages through this site. Unwanted. I want my money back. I'm reporting to Attorney General for Consumer Protection. Don't be surprised by future Class Action Lawsuit. ADS claim FREE trial: they put you on subscription service & say they take you off- I had to manually report to bank! This company has multiple ads on Facebook and InstaGram claiming a FREE trial. Melissa won't let me return the product or give me my double charged cost. She CLAIMS it just FALLS off. They refuse to provide their business address. SCAM ALERT
NOW, their callout is I'M NOT responding because I told them multiple times to stop sending messages of LIES- they already gave me my money BACK!

Date of experience: January 13, 2024

SCAM Alert!
January 31, 2024
Previous review

Melissa changed the days of ability to return the FREE trial! It went from 60 days to 30 days as soon as I tried to print my return label. I asked for the business address, & refusal to provide it occurred.

Date of experience: January 6, 2024