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SpoiledChild

Overview

SpoiledChild has a rating of 3.2 stars from 803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Canada
2 reviews
1 helpful vote
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Scam
April 4, 2023

They were giving away samples on Facebook in which they said were free, now without telling me they charged my credit card $246, that is not free then they tell me if I keep it after 60 days and get a refund, at no point in time did they ever inform me that they charged my credit card that amount. They also have another order on the way but yet I received no notice about that either I will be disputing this with my credit card company I also received an email stating that my card will not be charged. DO NOT DEAL WITH THIS COMPANY THEY WILL TAKE EVERY CENT FROM YOU AND THE PRODUCTS SUCK AND STINK SO IF YOU GOT ASTHMA LIKE I DO THERE'S NO WAY A PERSON COULD USE THIS PRODUCT NOTHING LIKE TRYING TO ENDANGER SOMEBODY'S LIFE

Date of experience: April 4, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Colorado
1 review
0 helpful votes
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Helpful Website!
June 28, 2024

They have an assistant to help you choose which products are best for you. Neat! Easy and Simple and great options to choose from!

Date of experience: June 18, 2024
Melissa M. SpoiledChild Rep
10 months ago

Hi Angela, it's great to hear that you find our website easy to use and helpful. We always aim to offer excellent products and a convenient experience for our customers. Thank you for your positive feedback!

Massachusetts
1 review
1 helpful vote
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So this morning I saw that I can get a bottle for free and then paid for it after I know whether it's good enough or not. So I said okay why not I can already see that the bottle is not a large size that they're trying to charge me for it's actually a small bottle that's hidden in a bigger jar. But I still figured hey let me give this a try. If I'm only going to be paying $5 for it what's the big deal for right now. But that is not the case at all because my credit card was charged for the full amount so the whole thing about them giving you the bottle for free until you decide whether you like it or not is bull crap! After that I decided okay now that I only have $3 left in my bank account I'm going to email all the help email addresses that I see on here to get a cancellation but of course all I do is get an email back saying that we can't get back to you right now but within 24 hours we might get back to you. Two different email addresses told me the same thing. I guess nobody works on a Saturday! Also I'm now noticing I didn't even get a confirmation email for my order somebody sent me an email though to let me know that they're taking all the money out of my account and it should only last for about 1 to 4 days which is bullcrap! It's been 7 days and my money is still not back on my card and I already returned the item after I received it.

Date of experience: July 15, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion

California
1 review
0 helpful votes
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Very fast
July 30, 2024

Was easy and easy experience and was very fast to checkout. Thanks.

Date of experience: July 20, 2024
Melissa M. SpoiledChild Rep
9 months ago

That's what we love to hear! 💖

North Carolina
1 review
0 helpful votes
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Awesomeness
October 11, 2023

Put a smile in my heart. I was able to get a discount which allowed me to afford another order. If we are patient and persistent, the results will come. I have faith in the folks behind it.

Date of experience: October 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key!

Tennessee
1 review
16 helpful votes
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Use a prepaid gift card when making a purchase from this company to avoid being over charged and for wrongful automatic charges when you have canceled your free trial.

Date of experience: July 5, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line.They will be able to look into your options.

Michigan
1 review
0 helpful votes
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This is a SCAM!
February 16, 2024

Don't TRUST THESE PEOPLE! If they are not professional enough to uphold their own advertisement, "try before you buy"! I do not want this order. When I tried to place the order I got all the way to the end and NEVER completed the order. Because I saw they were asking for all of the money up front! So why have you taken money after I cancelled? Then I tried to submit a note where you are supposed to contact customer support, and it kept saying there was a 200 word limit. Well, I only typed three short sentences. It still wouldn't let me submit my concern? BTW! You have NO CUSTOMER SERVICE NUMBER! This screams SCAM! Refund my money, I NEVER got a chance to complete the order. I NO LONGER DESIRE to try this product anymore! The way you are handling my bank account let's me know I don't want anything of yours in my head or on my skin. Contact me at *******403 to discuss this matter.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Virginia
2 reviews
1 helpful vote
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5$ trial
January 7, 2023

I haven't tried it yet so I will come back and give a review after I use it. THIS REVIEW is in response to the reviews I have read. Most of them are 1star because you got charged the full price immediately which I don't understand what the issue with that is because it CLEARLY states right when you check out that you will be charged full price but will be refunded within a few days just to make sure that you aren't trying to rip them off and you have the money to cover it. The product must be good though because all the reviews that are actually about the product are all 5 stars and some with pics and results. So obviously worth the money to try out.

Date of experience: January 6, 2023
Tennessee
1 review
1 helpful vote
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Product never received
February 16, 2023

I keep getting emails that they keep wanting me to tell me how their product works well I can't tell them if I have not received it but of course my credit card was charged or should I say bank card and I have an insufficient fund fee on there also so altogether it was $70 or some thing I never received

Date of experience: February 16, 2023
Tennessee
1 review
2 helpful votes
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Garbage
January 14, 2023

I've started having issue with my hair falling out, so I was trying to find a product to help it grow back. I found this place on instagram. The free trial period sounded good to me, and the reviews on the website were good, so i ordered. After I placed the order I just had this gut feeling that something was wrong. I was fully aware of the whole "placing funds on hold to prevent fraud" thing, but I still wasn't very happy about it. I went back online to find REAL reviews, and I found this website which confirmed my suspicions. Luckily I caught it early and called my bank the very next day to get a new credit card so they won't be able to charge me the giant amount (like $145). The charge did finally "fall off" but it took WEEKS not days like they said.
I FINALLY received the product today, after weeks of waiting and countless emails that say something like "we're so sorry but your package is delayed" etc. I do love the packaging and the concept could be successful if done correctly, but those are the only positives. The mask looked fine but the serum smells AWFUL. I sprayed it on my hand once to smell it and it made my asthma act up like crazy. I've been coughing for a few hours and I can't get the smell off of my hand. I don't think I want to put something that smells like straight up pinesol anywhere on my body. Needless to say I will not be using it. Steer clear and don't make the same mistakes I did. Always look for reviews outside of the product website itself before buying stuff like this.

Date of experience: January 14, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Maryland
2 reviews
0 helpful votes
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I was just shopping on SpoiledChild.com and i had a very pleasant experience! Found everything so easily very fast unlike some websites that take forever to navigate.

Date of experience: June 2, 2023
North Carolina
1 review
0 helpful votes
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I ordered the product. It was arriving late and I was leaving for vacation for two weeks. I did not have the opportunity for the full trial. I reached out to them directly and explain that their product arrived late and could they please extend my trial. They said No! At that point, I said, please cancel my membership. Even after two emails, and a few more, they were going to charge my credit card. I explain to them one more time the situation, and then they went on with their script. I did not want to pay for a month without having a complete trial. I asked them to please send me a shipping label immediately and not to charge my credit card. As soon as I receive the label, I headed off to the post office And snapped a picture and sent it in the email so they could see that the product was being returned. After a week, they sent me a promo gift card to try the product. There is nothing in this world I would do, then not give them my credit card once again. It is totally sad, that this was the experience I had. All the promo codes for $35 will not change my mind and I would not trust this company to give them my credit card again.

Date of experience: October 8, 2023
Wisconsin
2 reviews
3 helpful votes
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I have NEVER made a purchase to Spoiled Child Wellness. However, I have three unauthorized / fraudulent charges on my account from this Vendor.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2024
Melissa M. SpoiledChild Rep
7 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Georgia
1 review
2 helpful votes
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SCAM
January 13, 2023

Do not buy from them, I like so many others did the "Free Trial" only for them to charge me the entire $110.00 and tell me the charge would "fall off"
of my account within 4 days... its been over a week and it`s still there. DO NOT BUY FROM THEM. Customer service literally said "there is nothing we can do" and I canceled IMMEDIATLY after purchasing since I saw that charge and they refused to cancel my order.

Date of experience: January 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Maryland
1 review
0 helpful votes
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Great customer service.
October 8, 2023

I received really great support from Melissa M. She was very knowledgeable, kind and prompt in response.
I am pleased and thankful for her help.
Great customer service!

Date of experience: October 8, 2023
Melissa M. SpoiledChild Rep
over a year old

Great to hear

Arizona
1 review
0 helpful votes
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I love the natural ingredients in these products, but my pet peeve is that the containers are small for the price. Excellent customer service response time.

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Shelley - Thanks so much for the love! Our product size goes off of the amount of product in the capsule, not off the size of the capsule. This means your product may not be filled right up to the top, but it's still okay! As a recently launched brand, we really value the feedback of our customers and will use it to improve moving forward. The price of our products reflects the high-quality ingredients and packaging (which is sustainable too!).

Canada
2 reviews
0 helpful votes
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FRAUDS
February 13, 2023

This company got into my account after I just viewed their page on Facebook. I have had to get two new bank cards already and am still trying to stop them from getting into my account.

Date of experience: February 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Tennessee
1 review
0 helpful votes
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SpoiledChild
February 16, 2024

Spoiled child will not stop taking money out of my account. I changed cards several times but they still able to take money out the new card. Will have to close account to stop them.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New York
1 review
1 helpful vote
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I just got my order
March 7, 2023

I'm only gonna give a review about the service I ordered February 27th and it just came today not bad at all to me also I didn't do a trail o ordered the spoiled child collagen hoping it works I'll be back with a better review once I start using it and I also go some free things but I had to partake in preordering which can be turned off

Date of experience: March 6, 2023
New Jersey
1 review
0 helpful votes
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Confused
October 29, 2023

Well when I first trying to make up my mind you offer me the 3 products for $167 and every time I went back to the site it kept going up in prices for the same products that was not good I thought but I finally decided to buy it and still was higher than I wanted to pay but will see how I like the products thank you

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

You’re going to love our products!