business logo of SpoiledChild

SpoiledChild

Overview

SpoiledChild has a rating of 3.2 stars from 804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
grey star
grey star
grey star
grey star
grey star
California
1 review
1 helpful vote
Follow Chelsea P.
Unfollow Chelsea P.
Send Message
Share Review
Report Review

I'm scared
March 4, 2023

Hi, I saw a lot of negative reviews about spoiled child from this website and most of people said that they barely get their order or couldn't get the return after the cancel. I just purchased an order from spoiled child yesterday because I saw a video on Facebook with a lot of positive comments. My order is $95, and I'm a high school student so it is a big money with me, I immediately cancel my order and now I'm scared that do I gonna get the return? Because a lot of people said that they have to deal with the bank to get money back so can someone tells me know that it is possible to get return?

Date of experience: March 4, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Ohio
2 reviews
4 helpful votes
Follow Milagros R.
Unfollow Milagros R.
Send Message
Share Review
Report Review

Started thinning again
March 20, 2023

First time I used. Doing ok! After 2nd bottle of using religiously. My hair got worse than before!
Iam so sad! I stoped going to my gym and gatherings! I gave a great review before. Now I am so miserable! I will return the unopened boxes!

Date of experience: March 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I’m sorry to hear the products didn’t work for you. Please use this link to download a pre-paid return label on us: https://www.spoiledchild.com/return. Once downloaded, drop the package at the shipping courier specified on the return label.

South Carolina
2 reviews
5 helpful votes
Follow Sierra K.
Unfollow Sierra K.
Send Message
Share Review
Report Review

Horrible Shipping Time
November 30, 2022

I signed up for autoship and it was ok for two months. Like another reviewer said, it does run out about a week before the next one gets to you. The third month, I never received my order. About a month after paying for it, and right before I was going to get charged again, I had to cancel my auto ship. Tracking only said "label created" and was never shipped. Not worth it to wait and pay money for something that you want to take consistently.

Date of experience: November 30, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

California
1 review
5 helpful votes
Follow Gloria C.
Unfollow Gloria C.
Send Message
Share Review
Report Review

They clone orders
September 28, 2023

Becareful with this company!
They clone my subscription and they sent me 2 order of 2 bottles in the same month!
I asked them to cancel until they fix it in their system, buy the agent said...We can't cancel order when is processing. Ohhh, but they can sent it and charge twice a month for that?!?!
This feels like a real shameless action.
I like the product, but since they broke the trust, I want nothing to do with this shameless company spoiledchild. ‍

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Oregon
1 review
0 helpful votes
Follow Yolanda V.
Unfollow Yolanda V.
Send Message
Share Review
Report Review

Poor results
October 29, 2023

I have been using spoiled child for a couple of months. I have received results as advertised. I will continue to use product for another couple of months and I see positive results. I will renew my subscription.

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key

Washington
1 review
1 helpful vote
Follow Kami I.
Unfollow Kami I.
Send Message
Share Review
Report Review

Lots of money and no change in my hair
September 10, 2023

I spent so much money on the hair serum in hopes to stimulate new hair growth and increase the thickness of my hair. I used the product for about nine months and saw no change. It felt like a total rip off. The moneyback guarantee makes no sense, when they tell you that you have to use it past that date to see any results. I just kept using it in hopes that I would see some change. I feel like I was scammed.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New York
1 review
0 helpful votes
Follow Lucy D.
Unfollow Lucy D.
Send Message
Share Review
Report Review

The hair products do not work, the customer service is the worse in the whole world, they keep taking money from my account, they are thieves, I been dealing with this company for 3 months already, I feel so frustrated, I don't know what to do to

Date of experience: June 8, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Ohio
1 review
1 helpful vote
Follow Erica M.
Unfollow Erica M.
Send Message
Share Review
Report Review

I wish I could rate them a zero. I wanted to try it out and have been trying to cancel and haven't even tried the product. I should've looked up the company before even signing up for the 'trial' you're charged for the trial and also charged IMMEDIATELY for the refills and there's no customer service number, no way of removing your card information. DO not do this for the love of everything holy. It is a waste and horrible horrible horrible customer service.

I submitted this to the company as a message. It's vital that you EVERYONE know this.
"Let your customers cancel at any time, let them remove banking information. Please respond to contact us and get a customer service number. I haven't received anything and NEED TO CANCEL."

Date of experience: January 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Pennsylvania
1 review
0 helpful votes
Follow Nuria K.
Unfollow Nuria K.
Send Message
Share Review
Report Review

Amazed
October 12, 2023

I wrote a review a couple weeks ago because I wasn't happy at all with the collagen, I wasn't expecting them to reaching out to be more specific (Melissa), she was emailing me all this week to make sure I was happy and I'm now! And I will definitely try another product for sure.
Thanks.

Date of experience: October 12, 2023
Melissa M. SpoiledChild Rep
over a year old

So happy we were able to make the situation right!

New York
1 review
2 helpful votes
Follow M B.
Unfollow M B.
Send Message
Share Review
Report Review

I was transitioning from fall to winter, this is normally a time when I experience a lot of normal hair shedding. I was hopeful that the product would help. I only sprayed the product around specific perimeters of my head. Exactly where I sprayed the product is where I am experiencing unprecedented bald patches and hair loss. This has never happened to me in my lifetime.

Date of experience: February 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi MB,
I am so sorry to hear this. It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

New York
1 review
0 helpful votes
Follow shelley B.
Unfollow shelley B.
Send Message
Share Review
Report Review

Give it a try
October 7, 2023

I thought the smell of the gummies was awful, but I persevered and continued with my purchase. The taste is much more pleasing than the smell! I actually just ordered a second bottle as I do believe the product is working. I am going to give it a second month! I do appreciate your wonderful customer service!

Date of experience: October 7, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key!

Kentucky
1 review
1 helpful vote
Follow Greta J.
Unfollow Greta J.
Send Message
Share Review
Report Review

I canceled my subscription over a month ago because I did NOT like the products. The serum was ehhh, but when I applied the moisturizer it would bead up on my face after awhile almost like a silicone layer. Anyhoo, I received a notification the charged my PayPal account $124! For what? A canceled subscription?! I had one subscription left for the collagen, which has now been canceled as well.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Georgia
1 review
0 helpful votes
Follow Mimi D.
Unfollow Mimi D.
Send Message
Share Review
Report Review

I just recently received my order of the liquid mango flavor collegen.However, when I did receive my package, the cap was cracked. I receive the email asking Was I satisfied with my order? I explained that the top was cracked. Understand through shipping. Things happen. Well to my surprise. Melissa M and customer service is sending me another bottle to take the place of the old one I wasn't expecting that. This is truly good customer service. Thank you to spoiled child.

Date of experience: April 3, 2024
Melissa M. SpoiledChild Rep
over a year old

So happy we were able to make the situation right!

Maryland
1 review
0 helpful votes
Follow Mary Y.
Unfollow Mary Y.
Send Message
Share Review
Report Review

Worst company ever!
March 15, 2024

I was promised my card wouldn't be charged with a free 30day trial. Nope they charged my card $50. Then it's suppose to last 90 days. 5 washes and it's empty. 25 days after my supposed free 30 day trial I was charged another $50. My hair is softer with a $5 kids spray conditioner and no scamming or stealing my money. Plus they email me so much and text me to many times then they sell your info. Stay away from this lying company. Nothing is worth what they put me through. I even blocked them and reported them to my bank because they fraudulently took another $50 with in my supposed free 30day trial without my permission. For a free 30 trial you're gonna pay over $100 in less than 25 days. If you can't take this review as a huge warning or red flag I don't know what more to tell you except RUN AWAY from this company!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Florida
1 review
2 helpful votes
Follow Gina S.
Unfollow Gina S.
Send Message
Share Review
Report Review

Smammers
November 8, 2022

First of all, I did the try before you pay option and only pay $5.95 for shipping. Then to find out they charged my bank the $5.95 for shipping and $115 for the full package( that I didn't even) I ordered a $59.00 serum. I fought the charge with my bank and had to get a new card so they can't charge me again. And on top of everything, I ordered the loss of hair serum and they charged me for the Fuller and Thicker hair full package. Total scammers. I can't give you a review wether if the product works or not because they don't give us a chance to try it before scamming us.
A shame!

Date of experience: November 8, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Pennsylvania
2 reviews
5 helpful votes
Follow Sean D.
Unfollow Sean D.
Send Message
Share Review
Report Review

…and MORE!
October 6, 2023

3 months ago (at age 71) I started taking Spoiled Child's Extra Strength Liquid Collagen. Almost immediately my troublesome digestions regulated; shortly thereafter my joints were less achy and I had more energy. My primary reason for buying this was to help my thinning hair. After 2-1/2 month I thought "oh GREAT! Now my bangs are breaking off!" … only to notice my bangs weren't breaking — it was lots of new growth that had previously disappeared. My skin is softer as well. At MY age, this qualifies as a MIRACLE! Thanks so much to Spoiled Child for such a great product and for being so encouraging and supportive through my journey!

Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Results never get old ⚡

Canada
1 review
1 helpful vote
Follow Gee K.
Unfollow Gee K.
Send Message
Share Review
Report Review

It's a scam
December 14, 2022

I would not recommend this company to anyone. They never sent me the products and I've been waiting 3 months.

This company charged my bank account 3 consecutive months and no products arrived. The customer service team kept making excuses about the delivery.
I had to request to my bank They block all payments to SpoiledChild.
It's a scam company!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

California
1 review
1 helpful vote
Follow Shay L.
Unfollow Shay L.
Send Message
Share Review
Report Review

Trust me, dont fall for the "Try before you buy" $5 promo. I did it originally and the order didn't seem to be processing - And it made me wonder why (I was using a basically emptied checking, but there was like $9 in it - I mean if the first payment is $5, I should know the exact total by the end), so i added more money to see if that was it, and somehow couldn't get it to work. It wasn't til I saw that they tied to charge $64.61 to my card FOUR times! That's why the card "wasn't working"... This site is designed to trick you into offering your bank information.

You can't even delete your payment info off the site once it is given.

Date of experience: January 2, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Washington
1 review
1 helpful vote
Follow Victoria M.
Unfollow Victoria M.
Send Message
Share Review
Report Review

Amazing!
October 15, 2023

The mango flavored liquid collagen isn't as sweet as people are saying it is. It's quite tolerable, and even less sweet when mixed with water. So far so good with it, we will see after 30 days. I got gifted the Hydrolock lips mask, and it is amazing! A little goes a long way, and my lips feel so smooth without feeling greasy. So far I'm happy with my order and my experience with this company. It's only been a week, so we will revisit at the 1 month mark.

Date of experience: October 15, 2023
Melissa M. SpoiledChild Rep
over a year old

Cannot wait for you to see the results

Texas
1 review
0 helpful votes
Follow Beverly B.
Unfollow Beverly B.
Send Message
Share Review
Report Review

I unsubscribed from your company two months ago and I received a gold colored product today?Why don't you honor your word? How can I even know my order number when you don't send the confirmation information with the product?

Date of experience: December 19, 2023
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out